ANS-0879 · CUSTOM FIELDS, RECORDS & FORMS
How to Configure the Correct Sales Order Form for Your NetSuite Web Store Display?
Understand the critical distinction between internal and external sales order forms to ensure accurate display in your NetSuite web store.
Short answer
To correctly configure the Sales Order form displayed in your NetSuite Web Store, ensure that all modifications are applied to the form specifically designated as 'Sales Order(External)'. Changes made to internal sales order forms will not reflect in the web store, as it exclusively utilizes the external form type for customer-facing transactions.
Scenario
Users may find that changes made to their NetSuite Sales Order forms are not appearing as expected in their Web Store. This typically occurs when modifications are applied to an internal sales order form rather than the specific form designated for external web store use.
Solution
To ensure that all desired configurations and customizations are correctly reflected in the NetSuite Web Store, it is crucial to make all changes to the Sales Order form specifically designated as 'Sales Order(External)'. The NetSuite Web Store exclusively utilizes forms of type 'External' for displaying sales orders to customers. If changes were previously made to a form that was not of type 'External', those changes will not be visible in the web store environment.
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