ANS-1242 · SUITETAX & TAX MANAGEMENT
How to Resolve SuiteTax Error When Adding Tax Registrations to Entities?
A temporary workaround addresses an issue preventing the assignment of tax registrations to customer and vendor records after SuiteTax implementation.
Short answer
To resolve the SuiteTax error when adding tax registrations to customer or vendor entities, enable the 'Online Forms' feature under Company > Enabled Features > CRM. Then, edit the `customdeploy_ste_sl_backend_admin` script deployment and add the 'Online Form User' role to its Audience tab under External Roles.
Scenario
After successfully implementing SuiteTax, configuring all necessary Nexuses, and assigning them to their respective subsidiaries, users may encounter an error. This error occurs specifically when attempting to add a nexus to a Vendor or Customer record within the tax registration subtab. This is a known NetSuite product issue, with a permanent fix expected in a future version.
Solution
Until a permanent fix is released, a workaround can be implemented to resolve this issue:
Navigate to Company > Enabled Features > CRM tab.
Under the Marketing section, enable the feature: Online Forms. Click Save.
Go to Customization > Scripting > Script Deployments.
Locate the script deployment
customdeploy_ste_sl_backend_adminand click Edit.On the Audience tab, under External Roles, add Online Form User.
Click Save to apply the changes.
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