ANS-1244 · CUSTOM FIELDS, RECORDS & FORMS
How to Resolve ‘An unexpected error has occurred’ on NetSuite Custom Transaction Forms
Duplicate field groups on a NetSuite custom transaction form can prevent the form from being saved, leading to an unexpected error.
Short answer
To resolve 'An unexpected error has occurred' when saving a custom transaction form in NetSuite, identify and remove any duplicated field groups. The presence of multiple field groups with identical names prevents the form from being saved successfully, causing the error. Eliminating these duplicates allows the form to be saved.
Scenario
Users attempting to save a customized transaction form in NetSuite may encounter an 'An unexpected error has occurred' message. This issue typically arises when the custom transaction form contains multiple Field Groups that share the exact same name, preventing the system from processing the save operation successfully.
Solution
To resolve the 'An unexpected error has occurred' message when saving a custom transaction form, identify and remove any duplicated Field Groups. The system cannot save the form when multiple Field Groups share the same name. Once the duplicated Field Groups are removed, the Custom Transaction form can be saved successfully.
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