ANS-1252 · OTHER
How to Resolve Disabled Company Records After a NetSuite Sandbox Refresh
After a NetSuite sandbox refresh, company records may appear disabled, requiring users to log in with their production-synced sandbox role.
Short answer
After a NetSuite sandbox refresh (2018.1 or later) copies the production environment, company records may appear disabled. To resolve this, users must log in to the sandbox using the specific sandbox role that was copied from the production instance. This ensures access with the correct permissions synchronized during the refresh process.
Scenario
Users may encounter a situation where company records within a NetSuite sandbox environment appear disabled or inaccessible. This issue typically arises after a sandbox refresh, specifically for instances updated to version 2018.1 or later. The inability to access or modify these records can hinder testing and development activities within the sandbox.
Solution
When company records appear disabled in a NetSuite sandbox environment following a refresh (version 2018.1 or later), it indicates that the sandbox has been updated by copying the production environment. To resolve this and re-enable access to company records, users should:1. Log in to the refreshed NetSuite sandbox instance using the specific sandbox role that was copied directly from the production instance. This ensures that the user accesses the environment with the correct permissions and configurations synchronized during the refresh process.
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