ANS-1534 · PROJECT MANAGEMENT
How to Enable Automatic Issue Reassignment in NetSuite
Configure NetSuite issue preferences to automatically assign issues based on previous assignments for improved workflow efficiency.
Short answer
Enable automatic issue reassignment in NetSuite by navigating to Issues > Setup > Preferences > Issue Preferences. Check 'Use Last Assignee'. This feature automatically assigns an issue to the last employee assigned to an issue for the role type associated with its status, streamlining the reassignment process.
Scenario
Users need to streamline the process of assigning issues within NetSuite. Manually reassigning issues can be time-consuming, especially when the same individuals or roles frequently handle specific issue statuses. An automated solution is required to ensure issues are efficiently routed to the most recently responsible party.
Solution
To enable automatic issue reassignment in NetSuite, follow these steps:
Navigate to Issues > Setup > Preferences > Issue Preferences.
Locate and check the 'Use Last Assignee' box.Enabling this preference will automatically assign an issue to the last employee assigned the issue for the role type associated with the status. This ensures that for each status, the system will default to the most recently assigned employee for that specific role type, streamlining the reassignment process.
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