ANS-1694 · ROLES, PERMISSIONS & SECURITY
How to Resolve Employee Directory Access Issues in NetSuite Employee Center
Users may encounter difficulties accessing the employee directory when custom roles derived from the SuiteSuccess Employee Center role lack specific permissions.
Short answer
To resolve employee directory access issues in NetSuite's Employee Center, ensure that custom roles derived from the SuiteSuccess Employee Center role have the correct permissions. Specifically, 'Expense Report Policies' must be set to 'View' and 'Log in using Access Tokens' must be set to 'Full'. Applying these permission changes typically restores access.
Scenario
Users attempting to access the employee directory through the NetSuite Employee Center may find themselves unable to do so. This often occurs when a custom role, such as 'Dialogue - Employee Center', has been created by copying the standard SuiteSuccess Employee Center role, but critical permissions were inadvertently omitted during the role creation process.
Solution
To resolve the inability to access the employee directory via the Employee Center, ensure the following permissions are correctly configured for the affected custom role (e.g., 'Dialogue - Employee Center'):
Expense Report Policies - Should have been set to 'View'
Log in using Access Tokens - Should've been set to 'Full'Applying these specific permission adjustments to the custom role should restore proper access to the employee directory.
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