ANS-0205 · SALES ORDER PROCESSING
How to Resolve Negative Quantities on NetSuite Contract Renewal Sales Orders?
Negative quantities on NetSuite renewal sales orders are often caused by a specific contract renewal preference.
Short answer
Negative quantities on NetSuite renewal sales orders are often caused by the 'Apply Upsell and Downsell on Renewal Transaction' feature. To fix this, disable the feature under Contract Renewals Preferences > Contract Renewals Creation page. This prevents unexpected negative quantities during contract renewals.
Scenario
Users may encounter situations where sales orders generated during contract renewals display unexpected negative quantities. This issue typically arises after enabling new features related to contract renewal processing. Such discrepancies can lead to incorrect order fulfillment and billing.
Solution
To resolve negative quantities on renewal sales orders, perform the following steps:
Navigate to Contract Renewals Preferences > Contract Renewals Creation page.
Locate the feature titled 'Apply Upsell and Downsell on Renewal Transaction'.
Turn OFF this feature.Disabling this preference prevents the system from generating unexpected negative quantities on renewal transactions.
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