ANS-0626 · SUITESCRIPT DEVELOPMENT
How to Integrate and Script Fax Functionality in NetSuite?
NetSuite supports sending faxes through third-party partners, requiring an external account for this service.
Short answer
Yes, NetSuite supports sending faxes, but it requires an active account with a third-party fax partner. Unlike email, fax transmissions utilize external systems and networks. While SuiteScript 1.0's nlapiSendFax() is deprecated, current NetSuite implementations leverage integration with eFax or similar services for fax capabilities.
Scenario
Organizations often need to send faxes directly from NetSuite for various business processes. A common inquiry is whether NetSuite's scripting capabilities can be leveraged to automate or facilitate these fax transmissions. Understanding the requirements and available methods for integrating fax services is crucial for effective implementation.
Solution
Sending faxes from NetSuite requires an active account with a third-party fax partner, such as eFax. Unlike email, fax transmissions are processed through external systems and networks, making a dedicated service essential. While the SuiteScript 1.0 function nlapiSendFax() was previously used for this purpose, it is no longer current and does not have a direct equivalent in SuiteScript 2.1, NetSuite's current scripting platform. Therefore, current faxing capabilities within NetSuite rely on the integration with an established fax service provider.
Expert NetSuite Support
Need help with this NetSuite issue?
SuiteScript Development consulting and configuration support