{"id":2621,"date":"2017-08-21T15:07:15","date_gmt":"2017-08-21T15:07:15","guid":{"rendered":"https:\/\/answers.gurussolutions.com\/answers\/comment-acceder-aux-comptes-sandbox-netsuite-en-cas-dechec-de-la-connexion\/"},"modified":"2026-07-28T18:25:05","modified_gmt":"2026-07-28T18:25:05","slug":"comment-acceder-aux-comptes-sandbox-netsuite-en-cas-dechec-de-la-connexion","status":"publish","type":"qa_entry","link":"https:\/\/answers.gurussolutions.com\/fr\/answers\/comment-acceder-aux-comptes-sandbox-netsuite-en-cas-dechec-de-la-connexion\/","title":{"rendered":"Comment acc\u00e9der aux comptes Sandbox NetSuite en cas d&rsquo;\u00e9chec de la connexion"},"content":{"rendered":"","protected":false},"template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","ga_subtitle":"Les utilisateurs rencontrant des probl\u00e8mes de connexion aux environnements sandbox de NetSuite peuvent r\u00e9cup\u00e9rer leur acc\u00e8s en utilisant la fonctionnalit\u00e9 \u00ab Mot de passe oubli\u00e9 \u00bb depuis l'\u00e9cran de connexion.","ga_short_answer":"Pour acc\u00e9der \u00e0 un compte sandbox NetSuite lorsque la connexion directe \u00e9choue, les utilisateurs doivent lancer la proc\u00e9dure \u00ab Mot de passe oubli\u00e9 \u00bb directement depuis l'\u00e9cran de connexion NetSuite. Il est essentiel que les questions de s\u00e9curit\u00e9 aient \u00e9t\u00e9 pr\u00e9alablement d\u00e9finies pour pouvoir r\u00e9initialiser le mot de passe et r\u00e9cup\u00e9rer l'acc\u00e8s. La modification du mot de passe depuis l'application ne r\u00e9soudra pas le probl\u00e8me.","ga_scenario":"Les utilisateurs peuvent rencontrer des difficult\u00e9s pour se connecter \u00e0 leur compte Sandbox NetSuite, notamment si leurs identifiants ne sont pas reconnus ou s\u2019ils tentent de modifier leur mot de passe depuis un environnement de production. Cette situation emp\u00eache <a class=\"ga-interlink\" href=\"https:\/\/answers.gurussolutions.com\/fr\/answers\/how-to-access-netsuite-production-and-sandbox-simultaneously\/\">l\u2019acc\u00e8s au Sandbox \u00e0 des fins de test et de d\u00e9veloppement<\/a>.","ga_solution":"Pour r\u00e9cup\u00e9rer l'acc\u00e8s \u00e0 un compte sandbox NetSuite, proc\u00e9dez comme suit :\n1. 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