{"id":2645,"date":"2017-08-21T15:23:58","date_gmt":"2017-08-21T15:23:58","guid":{"rendered":"https:\/\/answers.gurussolutions.com\/answers\/netsuite-creation-de-postes-de-contrat-pour-les-commandes-client-portant-uniquement-sur-la-maintenance\/"},"modified":"2026-07-28T18:25:06","modified_gmt":"2026-07-28T18:25:06","slug":"netsuite-creation-de-postes-de-contrat-pour-les-commandes-client-portant-uniquement-sur-la-maintenance","status":"publish","type":"qa_entry","link":"https:\/\/answers.gurussolutions.com\/fr\/answers\/netsuite-creation-de-postes-de-contrat-pour-les-commandes-client-portant-uniquement-sur-la-maintenance\/","title":{"rendered":"NetSuite : Cr\u00e9ation de postes de contrat pour les commandes client portant uniquement sur la maintenance"},"content":{"rendered":"","protected":false},"template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","ga_subtitle":"D\u00e9couvrez comment configurer correctement les commandes client comportant des lignes de maintenance uniquement afin de garantir la cr\u00e9ation et le renouvellement des postes de contrat dans NetSuite, et de rem\u00e9dier ainsi aux erreurs courantes d\u2019affectation VSOE.","ga_short_answer":"Pour activer la cr\u00e9ation d\u2019\u00e9l\u00e9ments de contrat pour les commandes client de maintenance uniquement, incluez un poste de licence d\u2019un montant de 0 $ marqu\u00e9 \u00ab Ferm\u00e9 \u00bb avec une allocation VSOE de 0 $. Cela r\u00e9pond aux exigences du script. Traitez la commande en veillant \u00e0 ce que l\u2019allocation VSOE de la ligne de maintenance soit correcte afin d\u2019\u00e9viter toute erreur de facturation, puis v\u00e9rifiez que la commande client appara\u00eet dans la recherche \u00ab \u00c9l\u00e9ments de contrat en attente de cr\u00e9ation \u00bb.","ga_scenario":"Lors de la saisie de contrats en cours en vue de futurs renouvellements dans NetSuite, les utilisateurs peuvent rencontrer des probl\u00e8mes si la commande client ne comporte qu\u2019une ligne de poste de maintenance. Le script de cr\u00e9ation des postes de contrat du syst\u00e8me n\u00e9cessite la pr\u00e9sence d\u2019une licence de gamme de produits sur la commande client pour d\u00e9clencher la cr\u00e9ation des postes de contrat, ce qui entra\u00eene une erreur si seules des lignes de maintenance sont pr\u00e9sentes. Le message d\u2019erreur affich\u00e9 est le suivant : ```Error: Code: PRODUCT_MISS Details: Please make sure that a product can be found with a product line of xx.```. Cela emp\u00eache le renouvellement des contrats comme pr\u00e9vu.","ga_solution":"1. Cr\u00e9ez la commande client avec les lignes suivantes :\n   * Ligne 1 : Licence, prix unitaire 0 $, statut \u00ab Cl\u00f4tur\u00e9e \u00bb activ\u00e9. Assurez-vous que l\u2019allocation VSOE est de 0 $ (si le VSOE est utilis\u00e9).\n   * Ligne 2 : Maintenance. Suivez la proc\u00e9dure habituelle et ajustez le montant VSOE appropri\u00e9 pour cette ligne.\n2. Validez la commande client.\n3. <a class=\"ga-interlink\" href=\"https:\/\/answers.gurussolutions.com\/fr\/answers\/how-does-netsuite-determine-if-a-sales-order-becomes-an-invoice-or-cash-sale\/\">Facturez la commande client<\/a>. Si le message d\u2019erreur \u00ab L\u2019allocation totale de VSOE dans un ensemble doit \u00eatre \u00e9gale au montant total des ventes de l\u2019ensemble \u00bb s\u2019affiche, cela indique que le montant de VSOE n\u2019a pas \u00e9t\u00e9 enti\u00e8rement affect\u00e9 \u00e0 la ligne de maintenance. Revenez \u00e0 la commande client pour ajuster l\u2019allocation. Veuillez noter que ce message d\u2019erreur peut \u00e9galement survenir en raison de probl\u00e8mes li\u00e9s \u00e0 l\u2019engagement de comptabilisation des produits ; veuillez vous reporter \u00e0 l\u2019ID SuiteAnswer 23979 pour plus de d\u00e9tails sur ce sc\u00e9nario sp\u00e9cifique.\n4. Une fois la facture cr\u00e9\u00e9e, le statut de la commande client passe g\u00e9n\u00e9ralement \u00e0 \u00ab Factur\u00e9 \u00bb. Il s\u2019agit du comportement attendu.\n5. Acc\u00e9dez \u00e0 Renouvellements de contrats > Configuration > Pr\u00e9f\u00e9rences de renouvellement de contrats > onglet Cr\u00e9ation d\u2019\u00e9l\u00e9ments de contrat. Rep\u00e9rez la recherche s\u00e9lectionn\u00e9e dans le champ \u00ab Recherche : CI en attente de cr\u00e9ation \u00bb, qui est par d\u00e9faut \u00ab \u00c9l\u00e9ment de contrat en attente de cr\u00e9ation \u00bb. Ouvrez et personnalisez cette recherche afin d\u2019afficher les num\u00e9ros de transaction dans les r\u00e9sultats. Pr\u00e9visualisez la recherche pour v\u00e9rifier que la commande client nouvellement cr\u00e9\u00e9e figure bien dans la liste. Si la commande client appara\u00eet dans les r\u00e9sultats de la recherche, le poste de contrat sera cr\u00e9\u00e9 et le contrat sera renouvel\u00e9 \u00e0 sa date de renouvellement pr\u00e9vue.","ga_source_author":"","ga_source_author_email":"","ga_date_original":"2017-08-21T17:23:58+02:00","ga_date_verified":"2026-07-05","ga_source_subject":"Self Answered: Create M\/S line only sales orders for contract renew","ga_ans_id":"ANS-0906","ga_publish_decision":"publish_with_edits","ga_staleness_risk":"high","ga_review_priority":"verify_first","ga_tier2_verdict":"partially_outdated","ga_tier2_concerns":"The claim that the Sales Order Status will change to 'Closed' after invoicing is not consistently supported by current documentation. Typically, the status becomes 'Billed' after invoicing, and 'Closed' usually implies no further processing or that all lines were explicitly closed.","ga_final_category":"Sales Order Processing","footnotes":""},"ga_category":[18,106,106],"ga_audience":[89,9,35],"ga_difficulty":[92],"class_list":["post-2645","qa_entry","type-qa_entry","status-publish","hentry","ga_category-sales-order-processing","ga_category-traitement-des-commandes-client","ga_audience-administrateur-netsuite","ga_audience-finance-accounting-team","ga_audience-implementation-consultant","ga_difficulty-niveau-intermediaire"],"taxonomy_info":{"ga_category":[{"value":18,"label":"Sales Order Processing"},{"value":106,"label":"Traitement des commandes client"},{"value":106,"label":"Traitement des commandes client"}],"ga_audience":[{"value":89,"label":"Administrateur NetSuite"},{"value":9,"label":"Finance\/accounting team"},{"value":35,"label":"Implementation consultant"}],"ga_difficulty":[{"value":92,"label":"Niveau interm\u00e9diaire"}]},"featured_image_src_large":[],"author_info":[],"comment_info":"","_links":{"self":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/2645","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry"}],"about":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/types\/qa_entry"}],"version-history":[{"count":1,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/2645\/revisions"}],"predecessor-version":[{"id":4565,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/2645\/revisions\/4565"}],"wp:attachment":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/media?parent=2645"}],"wp:term":[{"taxonomy":"ga_category","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_category?post=2645"},{"taxonomy":"ga_audience","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_audience?post=2645"},{"taxonomy":"ga_difficulty","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_difficulty?post=2645"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}