{"id":2835,"date":"2017-08-21T14:46:25","date_gmt":"2017-08-21T14:46:25","guid":{"rendered":"https:\/\/answers.gurussolutions.com\/answers\/comment-supprimer-une-filiale-netsuite-dotee-dun-profil-de-cas-par-defaut\/"},"modified":"2026-07-28T18:25:15","modified_gmt":"2026-07-28T18:25:15","slug":"comment-supprimer-une-filiale-netsuite-dotee-dun-profil-de-cas-par-defaut","status":"publish","type":"qa_entry","link":"https:\/\/answers.gurussolutions.com\/fr\/answers\/comment-supprimer-une-filiale-netsuite-dotee-dun-profil-de-cas-par-defaut\/","title":{"rendered":"Comment supprimer une filiale NetSuite dot\u00e9e d’un profil de cas par d\u00e9faut"},"content":{"rendered":"","protected":false},"template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","ga_subtitle":"D\u00e9couvrez comment supprimer une filiale qui semble impossible \u00e0 supprimer en raison d\u2019un profil de dossier par d\u00e9faut associ\u00e9, souvent masqu\u00e9 lorsque la fonctionnalit\u00e9 \u00ab Assistance client et services \u00bb est d\u00e9sactiv\u00e9e.","ga_short_answer":"Pour supprimer une filiale NetSuite li\u00e9e \u00e0 un profil de dossier par d\u00e9faut, activez d\u2019abord la fonctionnalit\u00e9 \u00ab Assistance client et services \u00bb. Acc\u00e9dez ensuite \u00e0 la fiche de la filiale, remplacez son profil de dossier par d\u00e9faut par un autre, puis supprimez le profil de dossier d\u2019origine. Cette proc\u00e9dure permet de lever la d\u00e9pendance qui emp\u00eache la suppression de la filiale.","ga_scenario":"Lorsqu\u2019une nouvelle filiale est cr\u00e9\u00e9e dans NetSuite, un profil de cas par d\u00e9faut est automatiquement g\u00e9n\u00e9r\u00e9 et lui est attribu\u00e9. Si la fonctionnalit\u00e9 \u00ab Assistance client et services \u00bb n\u2019est pas activ\u00e9e, ce profil reste masqu\u00e9 et inaccessible tant depuis la fiche de la filiale que depuis les pr\u00e9f\u00e9rences d\u2019assistance, ce qui emp\u00eache la suppression de la filiale en raison d\u2019une d\u00e9pendance invisible.","ga_solution":"Pour supprimer correctement une filiale li\u00e9e \u00e0 un profil de dossier par d\u00e9faut, proc\u00e9dez comme suit :\n1. Activez la fonctionnalit\u00e9 \u00ab Assistance client et services \u00bb en acc\u00e9dant \u00e0 Configuration > Entreprise > Activer la fonctionnalit\u00e9 > CRM > Assistance client et services.\n2. Modifiez l\u2019enregistrement de la filiale et remplacez son profil de dossier par d\u00e9faut, accessible via Pr\u00e9f\u00e9rences > Assistance > Profil de dossier par d\u00e9faut, par un autre profil de dossier existant.\n3. Supprimez le profil de dossier d\u2019origine dans la section Configuration. 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