{"id":2874,"date":"2017-08-21T15:42:41","date_gmt":"2017-08-21T15:42:41","guid":{"rendered":"https:\/\/answers.gurussolutions.com\/answers\/comment-les-utilisateurs-du-centre-des-employes-de-netsuite-peuvent-ils-consulter-les-dossiers-qui-leur-sont-attribues\/"},"modified":"2026-07-28T18:25:17","modified_gmt":"2026-07-28T18:25:17","slug":"comment-les-utilisateurs-du-centre-des-employes-de-netsuite-peuvent-ils-consulter-les-dossiers-qui-leur-sont-attribues","status":"publish","type":"qa_entry","link":"https:\/\/answers.gurussolutions.com\/fr\/answers\/comment-les-utilisateurs-du-centre-des-employes-de-netsuite-peuvent-ils-consulter-les-dossiers-qui-leur-sont-attribues\/","title":{"rendered":"Comment les utilisateurs du Centre des employ\u00e9s de NetSuite peuvent-ils consulter les dossiers qui leur sont attribu\u00e9s ?"},"content":{"rendered":"","protected":false},"template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","ga_subtitle":"Le Centre des employ\u00e9s de NetSuite applique des r\u00e8gles de propri\u00e9t\u00e9 sp\u00e9cifiques, permettant principalement aux utilisateurs de consulter les dossiers dans lesquels ils sont d\u00e9sign\u00e9s comme \u00ab Employ\u00e9 \u00bb ou cr\u00e9ateur, ce qui est distinct de l'affectation d'un sup\u00e9rieur hi\u00e9rarchique.","ga_short_answer":"Les utilisateurs du Centre des employ\u00e9s NetSuite voient principalement les dossiers dans lesquels ils figurent dans le champ \u00ab Employ\u00e9 \u00bb, car ce champ d\u00e9finit le responsable des dossiers du service d'assistance interne. Cela signifie que les utilisateurs consultent g\u00e9n\u00e9ralement les dossiers qu\u2019ils ont eux-m\u00eames cr\u00e9\u00e9s. Les superviseurs attribuent les dossiers au personnel d\u2019assistance \u00e0 l\u2019aide du champ \u00ab Attribu\u00e9 \u00e0 \u00bb, qui est distinct de la visibilit\u00e9 dans le Centre des employ\u00e9s.","ga_scenario":"Les utilisateurs acc\u00e9dant \u00e0 NetSuite via le r\u00f4le \u00ab Centre des employ\u00e9s \u00bb s\u2019interrogent souvent sur leur capacit\u00e9 \u00e0 consulter les dossiers qui leur ont \u00e9t\u00e9 attribu\u00e9s. Ils s\u2019attendent \u00e0 ce que les dossiers attribu\u00e9s par un sup\u00e9rieur hi\u00e9rarchique apparaissent automatiquement dans leur vue, \u00e0 l\u2019instar de la mani\u00e8re dont les dossiers du Centre client peuvent \u00eatre g\u00e9r\u00e9s. Cependant, le comportement par d\u00e9faut et les configurations des champs peuvent \u00eatre source de confusion quant \u00e0 la visibilit\u00e9 des dossiers.","ga_solution":"NetSuite applique des r\u00e8gles de propri\u00e9t\u00e9 sp\u00e9cifiques aux dossiers consult\u00e9s via le r\u00f4le \u00ab Centre des employ\u00e9s \u00bb. Pour ces dossiers, la visibilit\u00e9 est d\u00e9termin\u00e9e par le champ \u00ab Employ\u00e9 \u00bb, et non par le champ \u00ab Attribu\u00e9 \u00e0 \u00bb. Par d\u00e9faut, un employ\u00e9 ne peut consulter que les dossiers qu\u2019il a lui-m\u00eame cr\u00e9\u00e9s, car le champ \u00ab Employ\u00e9 \u00bb est automatiquement renseign\u00e9 avec son enregistrement utilisateur lors de la soumission. Les superviseurs attribuent les dossiers \u00e0 des repr\u00e9sentants du service d\u2019assistance ou \u00e0 des groupes \u00e0 l\u2019aide du champ \u00ab Attribu\u00e9 \u00e0 \u00bb. Ce m\u00e9canisme d\u2019attribution est distinct du champ \u00ab Employ\u00e9 \u00bb, qui r\u00e9git la capacit\u00e9 d\u2019un individu \u00e0 consulter les dossiers au sein de l\u2019Espace Employ\u00e9s. Cette logique est principalement con\u00e7ue pour les sc\u00e9narios de centre d\u2019assistance interne, plut\u00f4t que pour la gestion des dossiers destin\u00e9s aux clients.","ga_source_author":"","ga_source_author_email":"","ga_date_original":"2017-08-21T17:42:41+02:00","ga_date_verified":"2026-07-05","ga_source_subject":"Can a user login through the employee center see Cases assigned to him?","ga_ans_id":"ANS-1135","ga_publish_decision":"publish_with_edits","ga_staleness_risk":"high","ga_review_priority":"verify_first","ga_tier2_verdict":"partially_outdated","ga_tier2_concerns":"The claim that a supervisor can assign a case using the 'Employee Field' appears to be inaccurate. The 'Employee' field on a Help Desk case submitted via the Employee Center is typically auto-populated with the submitting employee and defines who created the case. Supervisors assign cases to support representatives or groups using the 'Assigned To' field.","ga_final_category":"Roles, Permissions & Security","footnotes":""},"ga_category":[100,26,100],"ga_audience":[89],"ga_difficulty":[93],"class_list":["post-2874","qa_entry","type-qa_entry","status-publish","hentry","ga_category-roles-autorisations-et-securite","ga_category-roles-permissions-security","ga_audience-administrateur-netsuite","ga_difficulty-debutant"],"taxonomy_info":{"ga_category":[{"value":100,"label":"R\u00f4les, autorisations et s\u00e9curit\u00e9"},{"value":26,"label":"Roles, Permissions & Security"},{"value":100,"label":"R\u00f4les, autorisations et s\u00e9curit\u00e9"}],"ga_audience":[{"value":89,"label":"Administrateur NetSuite"}],"ga_difficulty":[{"value":93,"label":"D\u00e9butant"}]},"featured_image_src_large":[],"author_info":[],"comment_info":"","_links":{"self":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/2874","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry"}],"about":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/types\/qa_entry"}],"version-history":[{"count":1,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/2874\/revisions"}],"predecessor-version":[{"id":4794,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/2874\/revisions\/4794"}],"wp:attachment":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/media?parent=2874"}],"wp:term":[{"taxonomy":"ga_category","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_category?post=2874"},{"taxonomy":"ga_audience","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_audience?post=2874"},{"taxonomy":"ga_difficulty","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_difficulty?post=2874"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}