{"id":2893,"date":"2017-08-21T15:44:18","date_gmt":"2017-08-21T15:44:18","guid":{"rendered":"https:\/\/answers.gurussolutions.com\/answers\/comment-configurer-ladresse-e-mail-de-pour-les-dossiers-dassistance-client-dans-netsuite\/"},"modified":"2026-07-28T18:25:17","modified_gmt":"2026-07-28T18:25:17","slug":"comment-configurer-ladresse-e-mail-de-pour-les-dossiers-dassistance-client-dans-netsuite","status":"publish","type":"qa_entry","link":"https:\/\/answers.gurussolutions.com\/fr\/answers\/comment-configurer-ladresse-e-mail-de-pour-les-dossiers-dassistance-client-dans-netsuite\/","title":{"rendered":"Comment configurer l\u2019adresse e-mail \u00ab De \u00bb pour les dossiers d\u2019assistance client dans NetSuite ?"},"content":{"rendered":"","protected":false},"template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","ga_subtitle":"D\u00e9couvrez comment configurer l'adresse e-mail \u00ab De \u00bb et les mod\u00e8les d'e-mail pour les dossiers d'assistance client NetSuite \u00e0 l'aide des profils de dossier.","ga_short_answer":"Configurez l\u2019adresse e-mail \u00ab De \u00bb pour les dossiers d\u2019assistance client NetSuite \u00e0 l\u2019aide des profils de dossier. Acc\u00e9dez \u00e0 cette fonctionnalit\u00e9 via Configuration > Assistance > Profils de dossier. Vous pouvez y d\u00e9finir l\u2019adresse e-mail \u00ab De \u00bb et les mod\u00e8les d\u2019e-mail pour chaque filiale. Attribuez ces profils dans la fiche de la filiale, sous l\u2019onglet Pr\u00e9f\u00e9rences > Assistance, afin de garantir une communication par e-mail coh\u00e9rente et personnalis\u00e9e.","ga_scenario":"Les organisations qui utilisent NetSuite pour leur service client ont souvent besoin de personnaliser l\u2019adresse e-mail \u00ab De \u00bb pour les communications sortantes li\u00e9es aux dossiers. Cela permet de s\u2019assurer que les r\u00e9ponses semblent provenir d\u2019une adresse e-mail sp\u00e9cifique et reconnaissable, ce qui garantit la coh\u00e9rence de la marque et am\u00e9liore l\u2019exp\u00e9rience client.","ga_solution":"NetSuite propose la fonctionnalit\u00e9 \u00ab Profil de dossier \u00bb pour g\u00e9rer l\u2019adresse e-mail \u00ab De \u00bb et les mod\u00e8les d\u2019e-mail destin\u00e9s aux dossiers d\u2019assistance client.\n1. Acc\u00e9dez \u00e0 Configuration > Assistance > Profils de dossier.\n2. Dans les param\u00e8tres du profil de dossier, configurez l\u2019adresse e-mail \u00ab De \u00bb souhait\u00e9e ainsi que les mod\u00e8les d\u2019e-mail pertinents. Ces param\u00e8tres peuvent \u00eatre d\u00e9finis de mani\u00e8re unique pour chaque filiale.\n3. Cr\u00e9ez un profil de dossier distinct pour chaque filiale, selon vos besoins.\n4. 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