{"id":2924,"date":"2017-08-21T15:40:01","date_gmt":"2017-08-21T15:40:01","guid":{"rendered":"https:\/\/answers.gurussolutions.com\/answers\/comment-verifier-la-reception-et-louverture-des-e-mails-pour-les-transactions-netsuite\/"},"modified":"2026-07-28T18:25:19","modified_gmt":"2026-07-28T18:25:19","slug":"comment-verifier-la-reception-et-louverture-des-e-mails-pour-les-transactions-netsuite","status":"publish","type":"qa_entry","link":"https:\/\/answers.gurussolutions.com\/fr\/answers\/comment-verifier-la-reception-et-louverture-des-e-mails-pour-les-transactions-netsuite\/","title":{"rendered":"Comment v\u00e9rifier la r\u00e9ception et l’ouverture des e-mails pour les transactions NetSuite"},"content":{"rendered":"","protected":false},"template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","ga_subtitle":"NetSuite propose des fonctionnalit\u00e9s permettant de suivre le statut d'envoi et de lecture des e-mails envoy\u00e9s directement \u00e0 partir des enregistrements de transaction, ce qui am\u00e9liore le suivi de la communication.","ga_short_answer":"NetSuite permet aux utilisateurs de suivre la r\u00e9ception et l\u2019ouverture des e-mails relatifs aux transactions \u00e0 l\u2019aide de la case \u00e0 cocher \u00ab Demander un accus\u00e9 de lecture \u00bb. Cette fonctionnalit\u00e9, disponible pour les e-mails envoy\u00e9s \u00e0 partir d\u2019enregistrements, consigne le statut dans un \u00ab sous-onglet Accus\u00e9s de lecture \u00bb d\u00e9di\u00e9. De plus, l\u2019onglet \u00ab Communication \u00bb de chaque transaction fournit un historique de tous les e-mails envoy\u00e9s, confirmant ainsi leur envoi.","ga_scenario":"Un utilisateur doit v\u00e9rifier si un e-mail envoy\u00e9 \u00e0 partir d\u2019une transaction NetSuite, telle qu\u2019un bon de commande, a bien \u00e9t\u00e9 remis au destinataire et, par la suite, ouvert. L\u2019objectif est d\u2019obtenir une visibilit\u00e9 sur le statut de la communication, au-del\u00e0 du simple fait de savoir si l\u2019e-mail a \u00e9t\u00e9 envoy\u00e9 depuis NetSuite.","ga_solution":"NetSuite propose deux m\u00e9thodes principales pour v\u00e9rifier le statut des e-mails envoy\u00e9s \u00e0 partir des enregistrements de transaction :\n1.  **V\u00e9rification de la r\u00e9ception et de l\u2019ouverture des e-mails** : pour savoir si un e-mail a \u00e9t\u00e9 re\u00e7u et ouvert, assurez-vous que la case \u00ab Demander un accus\u00e9 de lecture \u00bb est coch\u00e9e lorsque vous r\u00e9digez et envoyez un e-mail \u00e0 partir d\u2019un enregistrement de transaction. Apr\u00e8s l\u2019envoi, le statut de ces accus\u00e9s de lecture peut \u00eatre suivi dans le sous-onglet \u00ab Accus\u00e9s de lecture \u00bb associ\u00e9 \u00e0 la transaction.\n2.  **V\u00e9rifier le statut d\u2019envoi de l\u2019e-mail** : pour confirmer qu\u2019un e-mail a bien \u00e9t\u00e9 envoy\u00e9 depuis NetSuite, acc\u00e9dez \u00e0 l\u2019enregistrement de transaction concern\u00e9 (par exemple, un bon de commande). Ouvrez l\u2019onglet \u00ab Communication \u00bb, o\u00f9 vous pourrez consulter le journal de tous les e-mails envoy\u00e9s en rapport avec cette transaction.","ga_source_author":"","ga_source_author_email":"","ga_date_original":"2017-08-21T11:40:01-04:00","ga_date_verified":"2026-07-05","ga_source_subject":"Read Receipts","ga_ans_id":"ANS-1185","ga_publish_decision":"publish_with_edits","ga_staleness_risk":"high","ga_review_priority":"verify_first","ga_tier2_verdict":"partially_outdated","ga_tier2_concerns":"The claim that there is no feature to verify if a transaction email was received or opened is outdated. NetSuite has a 'Request Read Receipt' checkbox for outgoing emails from records, which includes transactions, and tracks their status on a 'Read Receipts subtab'.","ga_final_category":"Purchase & Vendor Management","footnotes":""},"ga_category":[104,40,104],"ga_audience":[89],"ga_difficulty":[93],"class_list":["post-2924","qa_entry","type-qa_entry","status-publish","hentry","ga_category-gestion-des-achats-et-des-fournisseurs","ga_category-purchase-vendor-management","ga_audience-administrateur-netsuite","ga_difficulty-debutant"],"taxonomy_info":{"ga_category":[{"value":104,"label":"Gestion des achats et des fournisseurs"},{"value":40,"label":"Purchase & Vendor Management"},{"value":104,"label":"Gestion des achats et des fournisseurs"}],"ga_audience":[{"value":89,"label":"Administrateur NetSuite"}],"ga_difficulty":[{"value":93,"label":"D\u00e9butant"}]},"featured_image_src_large":[],"author_info":[],"comment_info":"","_links":{"self":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/2924","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry"}],"about":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/types\/qa_entry"}],"version-history":[{"count":1,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/2924\/revisions"}],"predecessor-version":[{"id":4844,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/2924\/revisions\/4844"}],"wp:attachment":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/media?parent=2924"}],"wp:term":[{"taxonomy":"ga_category","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_category?post=2924"},{"taxonomy":"ga_audience","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_audience?post=2924"},{"taxonomy":"ga_difficulty","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_difficulty?post=2924"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}