{"id":2949,"date":"2019-04-26T14:34:39","date_gmt":"2019-04-26T14:34:39","guid":{"rendered":"https:\/\/answers.gurussolutions.com\/answers\/comment-resoudre-les-problemes-de-connexion-sftp-dans-netsuite\/"},"modified":"2026-07-28T18:25:20","modified_gmt":"2026-07-28T18:25:20","slug":"comment-resoudre-les-problemes-de-connexion-sftp-dans-netsuite","status":"publish","type":"qa_entry","link":"https:\/\/answers.gurussolutions.com\/fr\/answers\/comment-resoudre-les-problemes-de-connexion-sftp-dans-netsuite\/","title":{"rendered":"Comment r\u00e9soudre les probl\u00e8mes de connexion SFTP dans NetSuite"},"content":{"rendered":"","protected":false},"template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","ga_subtitle":"D\u00e9couvrez les causes courantes et les solutions aux \u00e9checs de connexion SFTP \u00e0 NetSuite, notamment la validation de la cl\u00e9 h\u00f4te et les m\u00e9thodes d'authentification.","ga_short_answer":"Le d\u00e9pannage des probl\u00e8mes de connexion SFTP \u00e0 NetSuite consiste \u00e0 v\u00e9rifier les cl\u00e9s h\u00f4tes, \u00e0 s'assurer de la validit\u00e9 du nom d'utilisateur et du mot de passe, et \u00e0 v\u00e9rifier que la m\u00e9thode d'authentification du serveur SFTP est compatible avec les capacit\u00e9s du module N\/sftp, qui prennent d\u00e9sormais en charge les combinaisons mot de passe\/cl\u00e9 ou l'authentification par cl\u00e9 SSH.","ga_scenario":"Un script NetSuite con\u00e7u pour se connecter \u00e0 un serveur SFTP externe commence soudainement \u00e0 \u00e9chouer. Cette situation n\u00e9cessite une approche syst\u00e9matique afin d\u2019identifier la cause premi\u00e8re de l\u2019\u00e9chec de la connexion et de r\u00e9tablir le fonctionnement.","ga_solution":"1.  **Distinguez le protocole SFTP du protocole FTPS** : assurez-vous que la connexion utilise le protocole SFTP (SSH File Transfer Protocol), car le module N\/sftp de NetSuite prend exclusivement en charge le protocole SFTP, et non le protocole FTPS (FTP sur SSL).\n2.  **V\u00e9rifiez la cl\u00e9 h\u00f4te** : une cl\u00e9 h\u00f4te non valide peut emp\u00eacher la connexion de s'\u00e9tablir correctement. La cl\u00e9 h\u00f4te est transmise dans la m\u00e9thode sftp.createConnection(options). Pour v\u00e9rifier la cl\u00e9 h\u00f4te, utilisez Windows PowerShell avec la commande suivante, en rempla\u00e7ant \u00ab alghorithmtype \u00bb et \u00ab hosturl \u00bb par vos informations sp\u00e9cifiques :\n\n```\nssh-keyscan -t alghorithmtype hosturl\n```\n    Par exemple :\n\n```\nssh-keyscan -t rsa packsize.nearlynatural.com\n```\n    3.  **Valider le nom d\u2019utilisateur et le mot de passe** : des identifiants incorrects constituent une cause fr\u00e9quente d\u2019\u00e9chec. V\u00e9rifiez le nom d\u2019utilisateur et le mot de passe en essayant de vous connecter au serveur SFTP \u00e0 l\u2019aide d\u2019un client tel que FileZilla.\n4.  **V\u00e9rifiez les crit\u00e8res du serveur SFTP** : Reportez-vous \u00e0 la r\u00e9ponse SuiteAnswer 61290 pour conna\u00eetre les crit\u00e8res d\u00e9taill\u00e9s auxquels le serveur SFTP doit r\u00e9pondre afin de garantir une int\u00e9gration r\u00e9ussie avec NetSuite.\n5.  **V\u00e9rifiez la compatibilit\u00e9 des m\u00e9thodes d\u2019authentification** : Dans le cas d\u2019un client en particulier, son serveur SFTP \u00e9tait configur\u00e9 pour une authentification par mot de passe et par cl\u00e9. \u00c0 l\u2019\u00e9poque, cette configuration \u00e9tait incompatible avec les capacit\u00e9s alors prises en charge par le module N\/sftp, qui prenait principalement en charge l\u2019authentification par nom d\u2019utilisateur et mot de passe. Le fait de modifier le param\u00e8tre d\u2019authentification du serveur pour n\u2019utiliser que le mot de passe a permis de r\u00e9soudre le probl\u00e8me pour ce client.\n    Il est important de noter que le module N\/sftp de NetSuite prend d\u00e9sormais en charge des m\u00e9thodes d\u2019authentification plus robustes, notamment le nom d\u2019utilisateur\/mot de passe, l\u2019authentification \u00e0 deux facteurs (combinaison de mot de passe et de cl\u00e9) et l\u2019authentification par cl\u00e9 SSH. Assurez-vous que la m\u00e9thode d\u2019authentification de votre serveur SFTP correspond \u00e0 l\u2019une de ces options prises en charge.","ga_source_author":"Suhn (Seonmi) Kim","ga_source_author_email":"","ga_date_original":"2019-04-26T07:34:39-07:00","ga_date_verified":"2026-07-05","ga_source_subject":"How to troubleshoot SFTP connection issue?","ga_ans_id":"ANS-1210","ga_publish_decision":"publish_with_edits","ga_staleness_risk":"high","ga_review_priority":"verify_soon","ga_tier2_verdict":"partially_outdated","ga_tier2_concerns":"The claim that the sftp\/module only sends username\/password is outdated; NetSuite's N\/sftp module now supports two-factor authentication (password and key combination) and SSH key-based authentication.; The advice to change the authentication setting to use password only is outdated, as NetSuite now supports more robust authentication methods, including a combination of password and key, and SSH key-based authentication.","ga_final_category":"Web Services & Integrations","footnotes":""},"ga_category":[102,28,102],"ga_audience":[10],"ga_difficulty":[92],"class_list":["post-2949","qa_entry","type-qa_entry","status-publish","hentry","ga_category-services-web-et-integrations","ga_category-web-services-integrations","ga_audience-developer-suitescript","ga_difficulty-niveau-intermediaire"],"taxonomy_info":{"ga_category":[{"value":102,"label":"Services Web et int\u00e9grations"},{"value":28,"label":"Web Services & Integrations"},{"value":102,"label":"Services Web et int\u00e9grations"}],"ga_audience":[{"value":10,"label":"Developer\/SuiteScript"}],"ga_difficulty":[{"value":92,"label":"Niveau interm\u00e9diaire"}]},"featured_image_src_large":[],"author_info":[],"comment_info":"","_links":{"self":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/2949","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry"}],"about":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/types\/qa_entry"}],"version-history":[{"count":1,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/2949\/revisions"}],"predecessor-version":[{"id":4869,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/2949\/revisions\/4869"}],"wp:attachment":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/media?parent=2949"}],"wp:term":[{"taxonomy":"ga_category","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_category?post=2949"},{"taxonomy":"ga_audience","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_audience?post=2949"},{"taxonomy":"ga_difficulty","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_difficulty?post=2949"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}