{"id":3000,"date":"2018-05-15T14:29:47","date_gmt":"2018-05-15T14:29:47","guid":{"rendered":"https:\/\/answers.gurussolutions.com\/answers\/comment-designer-et-gerer-les-contacts-autorises-dans-netsuite\/"},"modified":"2026-07-28T18:25:23","modified_gmt":"2026-07-28T18:25:23","slug":"comment-designer-et-gerer-les-contacts-autorises-dans-netsuite","status":"publish","type":"qa_entry","link":"https:\/\/answers.gurussolutions.com\/fr\/answers\/comment-designer-et-gerer-les-contacts-autorises-dans-netsuite\/","title":{"rendered":"Comment d\u00e9signer et g\u00e9rer les contacts autoris\u00e9s dans NetSuite"},"content":{"rendered":"","protected":false},"template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","ga_subtitle":"Les utilisateurs peuvent d\u00e9finir qui est autoris\u00e9 \u00e0 contacter le support NetSuite en configurant des r\u00f4les sp\u00e9cifiques et en acc\u00e9dant au Centre de gestion des comptes.","ga_short_answer":"Pour d\u00e9finir des contacts autoris\u00e9s dans NetSuite, les utilisateurs doivent disposer du r\u00f4le \u00ab Centre d\u2019assistance NetSuite \u00bb ou \u00ab Centre d\u2019assistance NetSuite (Basic) \u00bb. Acc\u00e9dez \u00e0 l\u2019onglet Assistance, puis s\u00e9lectionnez le lien \u00ab Centre de compte NetSuite \u00bb. \u00c0 partir de l\u00e0, rep\u00e9rez et cliquez sur le lien \u00ab Contact autoris\u00e9 \u00bb pour g\u00e9rer les contacts d\u2019assistance d\u00e9sign\u00e9s.","ga_scenario":"Les organisations ont souvent besoin de contr\u00f4ler quelles personnes sont autoris\u00e9es \u00e0 contacter le support NetSuite pour obtenir de l\u2019aide. Cela garantit que seul le personnel d\u00e9sign\u00e9 peut ouvrir des dossiers d\u2019assistance ou effectuer des demandes au nom de l\u2019entreprise. La d\u00e9signation de contacts autoris\u00e9s est essentielle pour garantir la s\u00e9curit\u00e9 et une communication fluide avec NetSuite.","ga_solution":"1. Assurez-vous que l\u2019utilisateur se voit attribuer le r\u00f4le \u00ab Centre d\u2019assistance NetSuite \u00bb ou \u00ab Centre d\u2019assistance NetSuite (Basique) \u00bb. Ces r\u00f4les sont obligatoires pour g\u00e9rer les contacts autoris\u00e9s.\n2. Acc\u00e9dez \u00e0 l\u2019onglet Assistance dans NetSuite.\n3. Cliquez sur le lien \u00ab Centre de compte NetSuite \u00bb, g\u00e9n\u00e9ralement situ\u00e9 \u00e0 gauche de la page. Cette page peut parfois \u00eatre d\u00e9sign\u00e9e sous le nom de \u00ab NetSuite 360 \u00bb.\n4. Dans le Centre de compte NetSuite, rep\u00e9rez et cliquez sur le lien \u00ab Contact autoris\u00e9 \u00bb. Le portlet dans lequel se trouve ce lien peut varier (par exemple, le portlet \u00ab Centre client \u2013 Liens d\u2019accueil \u00bb ou le portlet \u00ab Acc\u00e8s rapide \u00bb).","ga_source_author":"Geoffrey Wagner","ga_source_author_email":"","ga_date_original":"2018-05-15T07:29:47-07:00","ga_date_verified":"2026-07-05","ga_source_subject":"How to set Authorized Contacts?","ga_ans_id":"ANS-1261","ga_publish_decision":"publish_with_edits","ga_staleness_risk":"high","ga_review_priority":"verify_first","ga_tier2_verdict":"partially_outdated","ga_tier2_concerns":"The role 'Customer Service Rep' is not the correct or current role required to manage authorized contacts; instead, users need to be assigned the 'NetSuite Support Center' or 'NetSuite Support Center (Basic)' roles.; While the general navigation path (Support tab > NetSuite Account Center link > Authorized Contact link) is accurate, the specific portlet name within the NetSuite Account Center where the 'Authorized Contact' link resides may vary (e.g., 'Customer Center \u2013 Home Links portlet' or 'Quick Access portlet'), and the page itself might sometimes be referred to as 'NetSuite 360' in current documentation.","ga_final_category":"Customer & CRM Records","footnotes":""},"ga_category":[25,99,99],"ga_audience":[89],"ga_difficulty":[93],"class_list":["post-3000","qa_entry","type-qa_entry","status-publish","hentry","ga_category-customer-crm-records","ga_category-enregistrements-clients-et-crm","ga_audience-administrateur-netsuite","ga_difficulty-debutant"],"taxonomy_info":{"ga_category":[{"value":25,"label":"Customer & CRM Records"},{"value":99,"label":"Enregistrements clients et CRM"},{"value":99,"label":"Enregistrements clients et CRM"}],"ga_audience":[{"value":89,"label":"Administrateur NetSuite"}],"ga_difficulty":[{"value":93,"label":"D\u00e9butant"}]},"featured_image_src_large":[],"author_info":[],"comment_info":"","_links":{"self":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3000","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry"}],"about":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/types\/qa_entry"}],"version-history":[{"count":1,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3000\/revisions"}],"predecessor-version":[{"id":4920,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3000\/revisions\/4920"}],"wp:attachment":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/media?parent=3000"}],"wp:term":[{"taxonomy":"ga_category","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_category?post=3000"},{"taxonomy":"ga_audience","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_audience?post=3000"},{"taxonomy":"ga_difficulty","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_difficulty?post=3000"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}