{"id":3039,"date":"2017-11-03T13:37:20","date_gmt":"2017-11-03T13:37:20","guid":{"rendered":"https:\/\/answers.gurussolutions.com\/answers\/comment-rechercher-des-clients-a-partir-de-leurs-coordonnees-dans-netsuite\/"},"modified":"2026-07-28T18:25:25","modified_gmt":"2026-07-28T18:25:25","slug":"comment-rechercher-des-clients-a-partir-de-leurs-coordonnees-dans-netsuite","status":"publish","type":"qa_entry","link":"https:\/\/answers.gurussolutions.com\/fr\/answers\/comment-rechercher-des-clients-a-partir-de-leurs-coordonnees-dans-netsuite\/","title":{"rendered":"Comment rechercher des clients \u00e0 partir de leurs coordonn\u00e9es dans NetSuite ?"},"content":{"rendered":"","protected":false},"template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","ga_subtitle":"Utilisez les champs sp\u00e9cifiques des sous-enregistrements d'adresse et les formulaires de recherche personnalis\u00e9s pour localiser efficacement les fiches clients.","ga_short_answer":"Bien que le champ \u00ab Adresse \u00bb ne soit pas directement filtrable, les utilisateurs de NetSuite peuvent utiliser les champs \u00ab \u00c9tiquette d'adresse \u00bb, \u00ab Ville \u00bb et \u00ab D\u00e9partement \u00bb comme filtres disponibles lors des recherches de clients. Configurez ces champs de texte avec l'op\u00e9rateur \u00ab Contient \u00bb pour la correspondance par mot-cl\u00e9. De plus, cr\u00e9ez des formulaires de recherche personnalis\u00e9s afin d'afficher les d\u00e9tails de l'adresse dans les r\u00e9sultats pour des recherches rapides.","ga_scenario":"Les utilisateurs ont souvent besoin de localiser des fiches clients en fonction d\u2019informations d\u2019adresse sp\u00e9cifiques, telles que la ville ou la r\u00e9gion. La difficult\u00e9 r\u00e9side dans le fait que le champ principal \u00ab Adresse \u00bb n\u2019est pas directement disponible en tant que filtre dans les recherches standard de clients, ce qui rend difficile l\u2019identification efficace des fiches.","ga_solution":"\n1. Lorsque vous effectuez une recherche de client, utilisez les champs sp\u00e9cifiques des sous-enregistrements d\u2019adresse comme filtres disponibles. Les champs \u00ab \u00c9tiquette d\u2019adresse \u00bb, \u00ab Ville \u00bb et \u00ab D\u00e9partement \u00bb peuvent tous \u00eatre utilis\u00e9s comme filtres disponibles.\n2. Ces champs sont consid\u00e9r\u00e9s comme des champs de texte. Configurez le filtre de champ de texte pour utiliser l\u2019option \u00ab Contient \u00bb afin de rechercher des mots-cl\u00e9s, ce qui est particuli\u00e8rement utile pour le champ \u00ab \u00c9tiquette d\u2019adresse \u00bb.\n3. Afin d\u2019am\u00e9liorer la facilit\u00e9 d\u2019utilisation pour des \u00e9quipes telles que le service client, <a class=\"ga-interlink\" href=\"https:\/\/answers.gurussolutions.com\/fr\/answers\/how-netsuite-manages-hierarchical-customer-access-and-email-to-case\/\">cr\u00e9ez un formulaire de recherche par d\u00e9faut<\/a>. Ce formulaire peut \u00eatre utilis\u00e9 lors de la recherche d\u2019un client (par exemple, \u00e0 partir du champ \u00ab Client \u00bb d\u2019une transaction ou d\u2019un dossier d\u2019assistance, en cliquant sur \u00ab Rechercher \u00bb).\n4. Lors de la configuration du formulaire de recherche pr\u00e9d\u00e9fini, veillez \u00e0 ce que le champ \u00ab Adresse \u00bb soit affich\u00e9 dans l\u2019onglet \u00ab R\u00e9sultats \u00bb afin de faire appara\u00eetre les d\u00e9tails d\u2019adresse pertinents.","ga_source_author":"Jean-Mathieu Rose","ga_source_author_email":"","ga_date_original":"2017-11-03T06:37:20-07:00","ga_date_verified":"2026-07-05","ga_source_subject":"How can I find a customer based on an address, considering 'Address' cannot be used as an available filter?","ga_ans_id":"ANS-1300","ga_publish_decision":"publish_with_edits","ga_staleness_risk":"high","ga_review_priority":"verify_first","ga_tier2_verdict":"partially_outdated","ga_tier2_concerns":"The claim that 'Zip' can be used as an available filter in a Customer search is partially outdated. While 'Zip' (or 'Postal Code') may be filterable for primary or default addresses, NetSuite documentation states that 'Zip fields of the address subrecord aren't available as search filters from the customer record'.","ga_final_category":"Customer & CRM Records","footnotes":""},"ga_category":[25,99,99],"ga_audience":[65],"ga_difficulty":[93],"class_list":["post-3039","qa_entry","type-qa_entry","status-publish","hentry","ga_category-customer-crm-records","ga_category-enregistrements-clients-et-crm","ga_audience-customer-support","ga_difficulty-debutant"],"taxonomy_info":{"ga_category":[{"value":25,"label":"Customer & CRM Records"},{"value":99,"label":"Enregistrements clients et CRM"},{"value":99,"label":"Enregistrements clients et CRM"}],"ga_audience":[{"value":65,"label":"Customer support"}],"ga_difficulty":[{"value":93,"label":"D\u00e9butant"}]},"featured_image_src_large":[],"author_info":[],"comment_info":"","_links":{"self":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3039","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry"}],"about":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/types\/qa_entry"}],"version-history":[{"count":1,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3039\/revisions"}],"predecessor-version":[{"id":4959,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3039\/revisions\/4959"}],"wp:attachment":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/media?parent=3039"}],"wp:term":[{"taxonomy":"ga_category","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_category?post=3039"},{"taxonomy":"ga_audience","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_audience?post=3039"},{"taxonomy":"ga_difficulty","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_difficulty?post=3039"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}