{"id":3040,"date":"2017-11-03T16:29:06","date_gmt":"2017-11-03T16:29:06","guid":{"rendered":"https:\/\/answers.gurussolutions.com\/answers\/pourquoi-les-e-mails-netsuite-echouent-ils-avec-lerreur-livraison-non-autorisee\/"},"modified":"2026-07-28T18:25:25","modified_gmt":"2026-07-28T18:25:25","slug":"pourquoi-les-e-mails-netsuite-echouent-ils-avec-lerreur-livraison-non-autorisee","status":"publish","type":"qa_entry","link":"https:\/\/answers.gurussolutions.com\/fr\/answers\/pourquoi-les-e-mails-netsuite-echouent-ils-avec-lerreur-livraison-non-autorisee\/","title":{"rendered":"Pourquoi les e-mails NetSuite \u00e9chouent-ils avec l&rsquo;erreur \u00ab Livraison non autoris\u00e9e \u00bb ?"},"content":{"rendered":"","protected":false},"template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","ga_subtitle":"Les \u00e9checs d'envoi d'e-mails proviennent souvent d'une divergence entre le domaine de l'exp\u00e9diteur et le serveur d'envoi r\u00e9el, ce qui n\u00e9cessite la mise en place de protocoles d'authentification des e-mails appropri\u00e9s.","ga_short_answer":"Les erreurs d\u2019envoi d\u2019e-mails telles que \u00ab \u00c9chec permanent : envoi non autoris\u00e9, message refus\u00e9 \u00bb surviennent g\u00e9n\u00e9ralement lorsque le serveur de messagerie du destinataire rejette les messages en raison d\u2019une divergence entre le domaine d\u2019envoi d\u00e9clar\u00e9 et le serveur d\u2019envoi r\u00e9el. Pour r\u00e9soudre ce probl\u00e8me, les entreprises doivent configurer les param\u00e8tres d\u2019authentification des e-mails DMARC et DKIM pour leur domaine.","ga_scenario":"Les utilisateurs peuvent rencontrer des probl\u00e8mes d\u2019envoi d\u2019e-mails accompagn\u00e9s d\u2019un message d\u2019erreur indiquant \u00ab \u00c9chec permanent : envoi non autoris\u00e9, message refus\u00e9 \u00bb. Ce probl\u00e8me survient lorsque les e-mails provenant de NetSuite sont consid\u00e9r\u00e9s comme non autoris\u00e9s par les serveurs des destinataires. Le probl\u00e8me principal r\u00e9side souvent dans une incoh\u00e9rence : l\u2019e-mail semble provenir d\u2019un domaine personnalis\u00e9 (par exemple, \u00ab clientname.com \u00bb), mais est en r\u00e9alit\u00e9 envoy\u00e9 par un serveur NetSuite (\u00ab netsuite.com \u00bb).","ga_solution":"Pour r\u00e9soudre les \u00e9checs d\u2019envoi d\u2019e-mails accompagn\u00e9s de l\u2019erreur \u00ab \u00c9chec permanent : envoi non autoris\u00e9, message refus\u00e9 \u00bb, il est essentiel de vous assurer qu\u2019une authentification correcte des e-mails est configur\u00e9e pour le domaine d\u2019envoi. Ce probl\u00e8me survient g\u00e9n\u00e9ralement parce que le serveur de messagerie du destinataire d\u00e9tecte que l\u2019e-mail, bien qu\u2019il pr\u00e9tende provenir d\u2019un domaine sp\u00e9cifique (par exemple, \u00ab clientname.com \u00bb), est en r\u00e9alit\u00e9 envoy\u00e9 depuis un serveur NetSuite (\u00ab netsuite.com \u00bb). Pour y rem\u00e9dier, les entreprises devraient envisager de <a class=\"ga-interlink\" href=\"https:\/\/answers.gurussolutions.com\/fr\/answers\/how-to-configure-dkim-dmarc-for-custom-domains-with-g-suite-or-other-email-clients\/\">mettre en place les protocoles DMARC et DKIM<\/a> pour leur domaine de messagerie.","ga_source_author":"Olivier Normandin","ga_source_author_email":"","ga_date_original":"2017-11-03T09:29:06-07:00","ga_date_verified":"2026-07-05","ga_source_subject":"Emails not being sent. 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