{"id":3133,"date":"2017-08-21T14:50:41","date_gmt":"2017-08-21T14:50:41","guid":{"rendered":"https:\/\/answers.gurussolutions.com\/answers\/comment-passer-en-perte-une-creance-client-ou-un-avoir-client-dans-netsuite\/"},"modified":"2026-07-28T18:25:31","modified_gmt":"2026-07-28T18:25:31","slug":"comment-passer-en-perte-une-creance-client-ou-un-avoir-client-dans-netsuite","status":"publish","type":"qa_entry","link":"https:\/\/answers.gurussolutions.com\/fr\/answers\/comment-passer-en-perte-une-creance-client-ou-un-avoir-client-dans-netsuite\/","title":{"rendered":"Comment passer en perte une cr\u00e9ance client ou un avoir client dans NetSuite ?"},"content":{"rendered":"","protected":false},"template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","ga_subtitle":"D\u00e9couvrez les \u00e9tapes essentielles pour apurer avec pr\u00e9cision les soldes clients en souffrance \u00e0 l'aide d'une \u00e9criture comptable et d'un paiement client d'un montant nul.","ga_short_answer":"Pour radier une cr\u00e9ance ou un avoir client dans NetSuite, cr\u00e9ez une \u00e9criture comptable afin d\u2019ajuster les comptes clients, puis appliquez un paiement client d\u2019un montant de z\u00e9ro dollar. Cela relie l\u2019\u00e9criture comptable \u00e0 la facture ou \u00e0 l\u2019avoir concern\u00e9, ce qui permet de cl\u00f4turer efficacement le solde impay\u00e9 et d\u2019\u00e9viter que les transactions ne restent ind\u00e9finiment en suspens.","ga_scenario":"Les organisations sont souvent confront\u00e9es \u00e0 des situations o\u00f9 les cr\u00e9ances ou les avoirs clients doivent \u00eatre radi\u00e9s pour diverses raisons, telles que des cr\u00e9ances irr\u00e9couvrables ou de faibles soldes r\u00e9siduels. En l\u2019absence de proc\u00e9dures de radiation appropri\u00e9es, ces transactions peuvent rester ind\u00e9finiment dans les dossiers clients, ce qui entra\u00eene <a class=\"ga-interlink\" href=\"https:\/\/answers.gurussolutions.com\/fr\/answers\/how-does-netsuite-calculate-days-overdue-with-timezone-differences\/\">des rapports financiers et des rapports d\u2019anciennet\u00e9 inexacts<\/a>.","ga_solution":"Pour proc\u00e9der efficacement \u00e0 la radiation d\u2019une cr\u00e9ance ou d\u2019un avoir client dans NetSuite, veuillez suivre les \u00e9tapes suivantes :\n1.  **Cr\u00e9er une \u00e9criture comptable :**\n    *   G\u00e9n\u00e9rez une \u00e9criture comptable correspondant au montant pr\u00e9cis \u00e0 radier.\n    *   Selon qu\u2019il s\u2019agit d\u2019une annulation de cr\u00e9dit ou de d\u00e9bit, il s\u2019agira d\u2019un d\u00e9bit (DR) ou d\u2019un cr\u00e9dit (CR) sur le compte \u00ab Comptes clients \u00bb.\n    *   Dans le champ `Name`, assurez-vous que le client concern\u00e9 est bien saisi. Ce lien est obligatoire pour que le processus fonctionne correctement.\n    *   Pour le compte de contrepartie, s\u00e9lectionnez un compte appropri\u00e9. Il s\u2019agira g\u00e9n\u00e9ralement d\u2019un compte de charges.\n2.  **Cr\u00e9er un paiement client :**\n    *   Cr\u00e9ez un nouvel enregistrement de paiement client, en veillant \u00e0 ce que le montant du paiement corresponde \u00e0 `0$`.\n    *   Dans le sous-onglet \u00ab Factures \u00bb, s\u00e9lectionnez la facture sp\u00e9cifique destin\u00e9e \u00e0 la radiation.\n    *   Dans le sous-onglet \u00ab Cr\u00e9dits \u00bb, s\u00e9lectionnez l\u2019\u00e9criture comptable que vous venez de cr\u00e9er. (Si vous radiez un cr\u00e9dit client, inversez ces instructions : s\u00e9lectionnez le cr\u00e9dit dans le sous-onglet \u00ab Cr\u00e9dits \u00bb et l\u2019\u00e9criture comptable dans le sous-onglet \u00ab Factures \u00bb).\n3.  **Enregistrez le paiement :**\n    *   Enregistrez l\u2019enregistrement de paiement client.\n\nUne fois l\u2019enregistrement effectu\u00e9, l\u2019\u00e9criture comptable de radiation et la transaction radi\u00e9e seront li\u00e9es entre elles. L\u2019enregistrement de paiement d\u2019un montant nul peut dispara\u00eetre ou rester visible, notamment si des remises sont impliqu\u00e9es afin de suivre l\u2019impact sur le grand livre (GL). Ce processus cl\u00f4ture effectivement \u00e0 la fois l\u2019\u00e9criture comptable et la transaction, les emp\u00eachant ainsi de rester ind\u00e9finiment en suspens sur le compte du client, ce qui est essentiel pour l\u2019exactitude des rapports financiers.","ga_source_author":"","ga_source_author_email":"","ga_date_original":"2017-08-21T16:50:41+02:00","ga_date_verified":"2026-07-05","ga_source_subject":"Writing off debt or credit","ga_ans_id":"ANS-1394","ga_publish_decision":"publish_with_edits","ga_staleness_risk":"high","ga_review_priority":"spot_check","ga_tier2_verdict":"partially_outdated","ga_tier2_concerns":"The claim that the 'Payment record will disappear' is not always true; a zero-dollar payment record may still be created if discounts are applied, as it has a General Ledger (GL) impact.","ga_final_category":"Accounting & Financial Configuration","footnotes":""},"ga_category":[24,98,98],"ga_audience":[9],"ga_difficulty":[92],"class_list":["post-3133","qa_entry","type-qa_entry","status-publish","hentry","ga_category-accounting-financial-configuration","ga_category-configuration-comptable-et-financiere","ga_audience-finance-accounting-team","ga_difficulty-niveau-intermediaire"],"taxonomy_info":{"ga_category":[{"value":24,"label":"Accounting & Financial Configuration"},{"value":98,"label":"Configuration comptable et financi\u00e8re"},{"value":98,"label":"Configuration comptable et financi\u00e8re"}],"ga_audience":[{"value":9,"label":"Finance\/accounting team"}],"ga_difficulty":[{"value":92,"label":"Niveau interm\u00e9diaire"}]},"featured_image_src_large":[],"author_info":[],"comment_info":"","_links":{"self":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3133","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry"}],"about":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/types\/qa_entry"}],"version-history":[{"count":1,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3133\/revisions"}],"predecessor-version":[{"id":5053,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3133\/revisions\/5053"}],"wp:attachment":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/media?parent=3133"}],"wp:term":[{"taxonomy":"ga_category","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_category?post=3133"},{"taxonomy":"ga_audience","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_audience?post=3133"},{"taxonomy":"ga_difficulty","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_difficulty?post=3133"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}