{"id":3145,"date":"2026-03-27T16:28:50","date_gmt":"2026-03-27T16:28:50","guid":{"rendered":"https:\/\/answers.gurussolutions.com\/answers\/why-is-the-alt-email-field-not-visible-on-netsuite-customer-records-2\/"},"modified":"2026-07-28T18:25:31","modified_gmt":"2026-07-28T18:25:31","slug":"pourquoi-le-champ-e-mail-alternatif-napparait-il-pas-dans-les-fiches-clients-netsuite","status":"publish","type":"qa_entry","link":"https:\/\/answers.gurussolutions.com\/fr\/answers\/pourquoi-le-champ-e-mail-alternatif-napparait-il-pas-dans-les-fiches-clients-netsuite\/","title":{"rendered":"Pourquoi le champ \u00ab E-mail alternatif \u00bb n’appara\u00eet-il pas dans les fiches clients NetSuite ?"},"content":{"rendered":"","protected":false},"template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","ga_subtitle":"Les champs natifs \u00ab E-mail alternatif \u00bb et \u00ab Num\u00e9ro de t\u00e9l\u00e9phone alternatif \u00bb de NetSuite s\u2019affichent de mani\u00e8re conditionnelle en fonction du type d\u2019enregistrement du client, en particulier pour les clients particuliers.","ga_short_answer":"Les champs natifs \u00ab E-mail alternatif \u00bb et \u00ab Num\u00e9ro de t\u00e9l\u00e9phone alternatif \u00bb de NetSuite sont con\u00e7us pour n'appara\u00eetre que sur les fiches clients configur\u00e9es en tant que \u00ab Particulier \u00bb. Si un client est d\u00e9fini comme \u00ab Entreprise \u00bb, ces champs sont automatiquement masqu\u00e9s par le syst\u00e8me, m\u00eame s'ils sont marqu\u00e9s comme devant s'afficher sur le formulaire. Pour les rendre visibles, assurez-vous que le type de fiche client est \u00ab Particulier \u00bb.","ga_scenario":"Les utilisateurs peuvent rencontrer un probl\u00e8me : le champ \u00ab Alt Email \u00bb, bien qu\u2019il soit configur\u00e9 pour s\u2019afficher avec un type d\u2019affichage standard dans un formulaire NetSuite, n\u2019appara\u00eet pas dans l\u2019interface utilisateur. Ce probl\u00e8me peut \u00e9galement se manifester lors d\u2019importations CSV, o\u00f9 le champ \u00ab Alt Email \u00bb est disponible pour le mappage, mais ne parvient pas \u00e0 remplir l\u2019enregistrement avec les donn\u00e9es.","ga_solution":"Les champs natifs de NetSuite, \u00ab Alt Email \u00bb et \u00ab Alt Phone \u00bb, sont con\u00e7us pour s\u2019afficher exclusivement pour les fiches clients d\u00e9sign\u00e9es comme \u00ab Particulier \u00bb. Lorsqu\u2019une fiche client est configur\u00e9e en tant qu\u2019\u00ab Entreprise \u00bb, NetSuite masque automatiquement ces deux champs de l\u2019interface utilisateur. Pour vous assurer que le champ \u00ab E-mail secondaire \u00bb est visible et que les donn\u00e9es peuvent y \u00eatre renseign\u00e9es, v\u00e9rifiez que le \u00ab Type \u00bb de la fiche client est d\u00e9fini sur \u00ab Particulier \u00bb.","ga_source_author":"Brian Stisser","ga_source_author_email":"","ga_date_original":"2026-03-27T09:28:50-07:00","ga_date_verified":"","ga_source_subject":"Alt Email field does not appear in UI","ga_ans_id":"ANS-1406","ga_publish_decision":"publish","ga_staleness_risk":"low","ga_review_priority":"trust_default","ga_tier2_verdict":"","ga_tier2_concerns":"","ga_final_category":"Custom Fields, Records & Forms","footnotes":""},"ga_category":[97,22,97],"ga_audience":[89],"ga_difficulty":[93],"class_list":["post-3145","qa_entry","type-qa_entry","status-publish","hentry","ga_category-champs-personnalises-enregistrements-et-formulaires","ga_category-custom-fields-records-forms","ga_audience-administrateur-netsuite","ga_difficulty-debutant"],"taxonomy_info":{"ga_category":[{"value":97,"label":"Champs personnalis\u00e9s, enregistrements et formulaires"},{"value":22,"label":"Custom Fields, Records & Forms"},{"value":97,"label":"Champs personnalis\u00e9s, enregistrements et formulaires"}],"ga_audience":[{"value":89,"label":"Administrateur NetSuite"}],"ga_difficulty":[{"value":93,"label":"D\u00e9butant"}]},"featured_image_src_large":[],"author_info":[],"comment_info":"","_links":{"self":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3145","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry"}],"about":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/types\/qa_entry"}],"version-history":[{"count":1,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3145\/revisions"}],"predecessor-version":[{"id":5065,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3145\/revisions\/5065"}],"wp:attachment":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/media?parent=3145"}],"wp:term":[{"taxonomy":"ga_category","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_category?post=3145"},{"taxonomy":"ga_audience","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_audience?post=3145"},{"taxonomy":"ga_difficulty","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_difficulty?post=3145"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}