{"id":3182,"date":"2019-08-06T11:55:14","date_gmt":"2019-08-06T11:55:14","guid":{"rendered":"https:\/\/answers.gurussolutions.com\/answers\/comment-traiter-efficacement-les-retours-de-commandes-en-drop-shipping-dans-netsuite\/"},"modified":"2026-07-28T18:25:33","modified_gmt":"2026-07-28T18:25:33","slug":"comment-traiter-efficacement-les-retours-de-commandes-en-drop-shipping-dans-netsuite","status":"publish","type":"qa_entry","link":"https:\/\/answers.gurussolutions.com\/fr\/answers\/comment-traiter-efficacement-les-retours-de-commandes-en-drop-shipping-dans-netsuite\/","title":{"rendered":"Comment traiter efficacement les retours de commandes en drop shipping dans NetSuite ?"},"content":{"rendered":"","protected":false},"template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","ga_subtitle":"Les utilisateurs de NetSuite peuvent g\u00e9rer les retours en drop shipping soit en utilisant un emplacement de stock temporaire, soit en recourant \u00e0 un article hors stock afin d\u2019\u00e9viter de devoir suivre les stocks physiques.","ga_short_answer":"NetSuite propose deux m\u00e9thodes principales pour traiter les retours en dropshipping. Les utilisateurs peuvent soit cr\u00e9er un emplacement temporaire \u00ab Retours en dropshipping \u00bb pour la gestion des stocks physiques avant le retour au fournisseur, soit utiliser un article \u00ab Retours en dropshipping \u00bb hors stock pour traiter les retours sans affecter les enregistrements de stock, ce qui correspond souvent aux processus de retour direct au fournisseur.","ga_scenario":"Les entreprises qui utilisent les commandes en drop shipping dans NetSuite sont souvent confront\u00e9es \u00e0 des difficult\u00e9s lorsque les clients doivent retourner ces articles. La principale pr\u00e9occupation est de savoir comment traiter ces retours avec pr\u00e9cision dans NetSuite, en garantissant un suivi financier et des stocks ad\u00e9quat, en particulier lorsque l\u2019article n\u2019est pas n\u00e9cessairement renvoy\u00e9 physiquement \u00e0 l\u2019entrep\u00f4t de l\u2019entreprise.","ga_solution":"Les utilisateurs de NetSuite disposent de deux approches principales pour g\u00e9rer les retours de commandes en drop shipping :\n\n1.  **Utiliser un emplacement d'inventaire temporaire :**\n    *   Cr\u00e9ez un emplacement d\u00e9di\u00e9 \u00ab Retours en drop shipping \u00bb dans NetSuite afin de servir de zone de stockage temporaire.\n    *   Traitez les retours clients en enregistrant l\u2019article exp\u00e9di\u00e9 en drop-shipping dans cet emplacement d\u00e9sign\u00e9 \u00ab Retours en drop-shipping \u00bb. Cette m\u00e9thode implique le suivi temporaire de l\u2019article dans le stock de l\u2019entreprise.\n    *   Par la suite, lancez une proc\u00e9dure de retour vers le fournisseur en exp\u00e9diant l\u2019article depuis cet emplacement temporaire.\n\n2.  **Utiliser un article hors stock pour les retours :**\n    *   Cr\u00e9ez un article \u00ab Retours en dropshipping \u00bb configur\u00e9 comme un article hors stock de type \u00ab Autres frais \u00bb.\n    *   Traitez les retours clients en enregistrant cet article hors stock. Cette approche garantit qu\u2019aucun stock physique n\u2019est suivi \u00e0 la suite du retour, ce qui correspond souvent au traitement natif des retours en dropshipping par NetSuite, o\u00f9 les articles sont renvoy\u00e9s directement au fournisseur sans passer par le stock de l\u2019entreprise.\n    *   Proc\u00e9dez ensuite au retour aupr\u00e8s de votre fournisseur, en faisant r\u00e9f\u00e9rence \u00e0 ce m\u00eame article hors stock.","ga_source_author":"Aleksandar Crnogorac","ga_source_author_email":"","ga_date_original":"2019-08-06T04:55:14-07:00","ga_date_verified":"2026-07-05","ga_source_subject":"What is the best way to process drop ship order returns?","ga_ans_id":"ANS-1443","ga_publish_decision":"publish_with_edits","ga_staleness_risk":"high","ga_review_priority":"verify_first","ga_tier2_verdict":"partially_outdated","ga_tier2_concerns":"The claim that accepting a drop-shipped item into a temporary 'Dropship Returns' location is 'the standard way' for returns is partially outdated, as NetSuite's native process for drop-ship returns often aims to avoid bringing the item into the company's inventory if it is being returned directly to the vendor.","ga_final_category":"Sales Order Processing","footnotes":""},"ga_category":[18,106,106],"ga_audience":[63],"ga_difficulty":[92],"class_list":["post-3182","qa_entry","type-qa_entry","status-publish","hentry","ga_category-sales-order-processing","ga_category-traitement-des-commandes-client","ga_audience-operations-team","ga_difficulty-niveau-intermediaire"],"taxonomy_info":{"ga_category":[{"value":18,"label":"Sales Order Processing"},{"value":106,"label":"Traitement des commandes client"},{"value":106,"label":"Traitement des commandes client"}],"ga_audience":[{"value":63,"label":"Operations team"}],"ga_difficulty":[{"value":92,"label":"Niveau interm\u00e9diaire"}]},"featured_image_src_large":[],"author_info":[],"comment_info":"","_links":{"self":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3182","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry"}],"about":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/types\/qa_entry"}],"version-history":[{"count":1,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3182\/revisions"}],"predecessor-version":[{"id":5102,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3182\/revisions\/5102"}],"wp:attachment":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/media?parent=3182"}],"wp:term":[{"taxonomy":"ga_category","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_category?post=3182"},{"taxonomy":"ga_audience","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_audience?post=3182"},{"taxonomy":"ga_difficulty","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_difficulty?post=3182"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}