{"id":3250,"date":"2017-08-21T15:26:31","date_gmt":"2017-08-21T15:26:31","guid":{"rendered":"https:\/\/answers.gurussolutions.com\/answers\/comment-consulter-et-exporter-les-dossiers-dassistance-netsuite-soumis-par-votre-entreprise\/"},"modified":"2026-07-28T18:25:37","modified_gmt":"2026-07-28T18:25:37","slug":"comment-consulter-et-exporter-les-dossiers-dassistance-netsuite-soumis-par-votre-entreprise","status":"publish","type":"qa_entry","link":"https:\/\/answers.gurussolutions.com\/fr\/answers\/comment-consulter-et-exporter-les-dossiers-dassistance-netsuite-soumis-par-votre-entreprise\/","title":{"rendered":"Comment consulter et exporter les dossiers d’assistance NetSuite soumis par votre entreprise"},"content":{"rendered":"","protected":false},"template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","ga_subtitle":"Les utilisateurs de NetSuite peuvent acc\u00e9der \u00e0 une liste compl\u00e8te des dossiers d'assistance de leur entreprise directement depuis le Centre de compte NetSuite.","ga_short_answer":"Pour consulter et exporter les dossiers d'assistance NetSuite soumis par votre entreprise, un collaborateur doit disposer de l'autorisation \u00ab Centre d'assistance NetSuite \u00bb. Une fois connect\u00e9, acc\u00e9dez \u00e0 l'onglet \u00ab Assistance \u00bb, puis cliquez sur le lien \u00ab Centre de compte NetSuite \u00bb. \u00c0 partir de l\u00e0, les utilisateurs peuvent s\u00e9lectionner \u00ab Afficher les dossiers d'assistance \u00bb et exporter la liste vers Excel, en incluant les dates des incidents et du dernier message.","ga_scenario":"Les entreprises ont souvent besoin d\u2019examiner et de suivre les demandes d\u2019assistance que leurs collaborateurs ont soumises \u00e0 NetSuite. Il est essentiel, pour la tenue des registres internes et la gestion de l\u2019assistance, d\u2019avoir acc\u00e8s \u00e0 une liste exhaustive de ces demandes, comprenant des informations cl\u00e9s telles que les dates de l\u2019incident et du dernier message.","ga_solution":"Pour permettre \u00e0 un collaborateur de consulter et d\u2019exporter les dossiers d\u2019assistance NetSuite, proc\u00e9dez comme suit :\n1. 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