{"id":3273,"date":"2017-08-21T15:09:19","date_gmt":"2017-08-21T15:09:19","guid":{"rendered":"https:\/\/answers.gurussolutions.com\/answers\/comment-activer-la-reattribution-automatique-des-tickets-dans-netsuite\/"},"modified":"2026-07-28T18:25:39","modified_gmt":"2026-07-28T18:25:39","slug":"comment-activer-la-reattribution-automatique-des-tickets-dans-netsuite","status":"publish","type":"qa_entry","link":"https:\/\/answers.gurussolutions.com\/fr\/answers\/comment-activer-la-reattribution-automatique-des-tickets-dans-netsuite\/","title":{"rendered":"Comment activer la r\u00e9attribution automatique des tickets dans NetSuite"},"content":{"rendered":"","protected":false},"template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","ga_subtitle":"Configurez les pr\u00e9f\u00e9rences de gestion des tickets NetSuite afin d\u2019attribuer automatiquement les tickets en fonction des attributions pr\u00e9c\u00e9dentes, pour une meilleure efficacit\u00e9 du flux de travail.","ga_short_answer":"Activez la r\u00e9attribution automatique des tickets dans NetSuite en acc\u00e9dant \u00e0 Tickets > Configuration > Pr\u00e9f\u00e9rences > Pr\u00e9f\u00e9rences des tickets. Cochez la case \u00ab Utiliser le dernier attributaire \u00bb. Cette fonctionnalit\u00e9 attribue automatiquement un ticket au dernier collaborateur auquel il a \u00e9t\u00e9 attribu\u00e9 pour le type de r\u00f4le associ\u00e9 \u00e0 son statut, ce qui simplifie le processus de r\u00e9attribution.","ga_scenario":"Les utilisateurs doivent rationaliser le processus d\u2019attribution des tickets au sein de NetSuite. La r\u00e9attribution manuelle des tickets peut s\u2019av\u00e9rer chronophage, en particulier lorsque les m\u00eames personnes ou les m\u00eames r\u00f4les g\u00e8rent fr\u00e9quemment des statuts de ticket sp\u00e9cifiques. Une solution automatis\u00e9e est n\u00e9cessaire pour garantir que les tickets soient efficacement achemin\u00e9s vers la personne qui en \u00e9tait responsable en dernier lieu.","ga_solution":"Pour activer la r\u00e9attribution automatique des tickets dans NetSuite, proc\u00e9dez comme suit :\n1. Acc\u00e9dez \u00e0 Tickets > Configuration > Pr\u00e9f\u00e9rences > Pr\u00e9f\u00e9rences des tickets.\n2. Rep\u00e9rez et cochez la case \u00ab Utiliser le dernier responsable \u00bb. L\u2019activation de cette pr\u00e9f\u00e9rence attribuera automatiquement un ticket au dernier collaborateur auquel il a \u00e9t\u00e9 attribu\u00e9 pour le type de r\u00f4le associ\u00e9 au statut. Cela garantit que, pour chaque statut, le syst\u00e8me attribuera par d\u00e9faut le ticket au collaborateur le plus r\u00e9cemment d\u00e9sign\u00e9 pour ce type de r\u00f4le sp\u00e9cifique, ce qui simplifie le processus de r\u00e9attribution.","ga_source_author":"","ga_source_author_email":"","ga_date_original":"2017-08-21T11:09:19-04:00","ga_date_verified":"2026-07-05","ga_source_subject":"SOL0266 Issue Reassignment","ga_ans_id":"ANS-1534","ga_publish_decision":"publish_with_edits","ga_staleness_risk":"high","ga_review_priority":"verify_soon","ga_tier2_verdict":"partially_outdated","ga_tier2_concerns":"The menu path 'Setup -> Issues -> Issues Preferences' is slightly different from the current documentation's 'Issues > Setup > Preferences > Issue Preferences'.; The description of the functionality 'It will not select the last assignee selected for this issue but all the issues. So for each status, you will have a \"default\" reassignment person' is less precise than the current documentation, which specifies 'automatically assign an issue to the last employee assigned the issue for the role type associated with the status'.","ga_final_category":"Project Management","footnotes":""},"ga_category":[107,21,107],"ga_audience":[89],"ga_difficulty":[93],"class_list":["post-3273","qa_entry","type-qa_entry","status-publish","hentry","ga_category-gestion-de-projet","ga_category-project-management","ga_audience-administrateur-netsuite","ga_difficulty-debutant"],"taxonomy_info":{"ga_category":[{"value":107,"label":"Gestion de projet"},{"value":21,"label":"Project Management"},{"value":107,"label":"Gestion de projet"}],"ga_audience":[{"value":89,"label":"Administrateur NetSuite"}],"ga_difficulty":[{"value":93,"label":"D\u00e9butant"}]},"featured_image_src_large":[],"author_info":[],"comment_info":"","_links":{"self":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3273","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry"}],"about":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/types\/qa_entry"}],"version-history":[{"count":1,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3273\/revisions"}],"predecessor-version":[{"id":5193,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3273\/revisions\/5193"}],"wp:attachment":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/media?parent=3273"}],"wp:term":[{"taxonomy":"ga_category","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_category?post=3273"},{"taxonomy":"ga_audience","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_audience?post=3273"},{"taxonomy":"ga_difficulty","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_difficulty?post=3273"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}