{"id":3274,"date":"2017-08-21T15:02:00","date_gmt":"2017-08-21T15:02:00","guid":{"rendered":"https:\/\/answers.gurussolutions.com\/answers\/comment-gerer-lacces-et-les-fonctionnalites-du-centre-client-netsuite\/"},"modified":"2026-07-28T18:25:39","modified_gmt":"2026-07-28T18:25:39","slug":"comment-gerer-lacces-et-les-fonctionnalites-du-centre-client-netsuite","status":"publish","type":"qa_entry","link":"https:\/\/answers.gurussolutions.com\/fr\/answers\/comment-gerer-lacces-et-les-fonctionnalites-du-centre-client-netsuite\/","title":{"rendered":"Comment g\u00e9rer l&rsquo;acc\u00e8s et les fonctionnalit\u00e9s du Centre client NetSuite ?"},"content":{"rendered":"","protected":false},"template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","ga_subtitle":"Le Centre client NetSuite offre un acc\u00e8s pr\u00eat \u00e0 l'emploi aux clients, ce qui n\u00e9cessite souvent des modifications pour restreindre les autorisations et optimiser le processus de passation de commande.","ga_short_answer":"Le Centre client NetSuite est un composant pr\u00eat \u00e0 l\u2019emploi, dont l\u2019acc\u00e8s standard est g\u00e9n\u00e9ralement inclus dans un abonnement de base. Cependant, sa configuration par d\u00e9faut accorde souvent des autorisations \u00e9tendues, notamment pour la passation de commandes, ce qui n\u00e9cessite une personnalisation afin de restreindre l\u2019acc\u00e8s et d\u2019am\u00e9liorer l\u2019exp\u00e9rience utilisateur, car la fonctionnalit\u00e9 native de gestion des commandes est moins performante que celle des solutions d\u00e9di\u00e9es aux boutiques en ligne.","ga_scenario":"Les entreprises utilisant NetSuite cherchent souvent \u00e0 offrir \u00e0 leurs clients un acc\u00e8s en libre-service via le Centre client. 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Toutefois, les fonctionnalit\u00e9s avanc\u00e9es ou certaines \u00e9ditions sp\u00e9cifiques, telles que \u00ab Premium Customer Center \u00bb ou \u00ab Advanced Customer Center \u00bb, peuvent entra\u00eener des co\u00fbts suppl\u00e9mentaires ou n\u00e9cessiter l\u2019achat de SuiteCommerce Advanced.\n\nLes entreprises jugent souvent n\u00e9cessaire de modifier le \u00ab Customer Center \u00bb, car sa configuration pr\u00eate \u00e0 l\u2019emploi accorde g\u00e9n\u00e9ralement un acc\u00e8s \u00e9tendu, y compris la possibilit\u00e9 de passer de nouvelles commandes. La fonctionnalit\u00e9 native de passation de commande au sein du Centre client n\u2019est g\u00e9n\u00e9ralement pas aussi conviviale ni aussi performante que les fonctionnalit\u00e9s d\u00e9di\u00e9es d\u2019une boutique en ligne. Par cons\u00e9quent, des personnalisations sont fr\u00e9quemment mises en \u0153uvre afin d\u2019<a class=\"ga-interlink\" href=\"https:\/\/answers.gurussolutions.com\/fr\/answers\/how-netsuite-manages-hierarchical-customer-access-and-email-to-case\/\">adapter les niveaux d\u2019acc\u00e8s des clients<\/a> et d\u2019optimiser l\u2019exp\u00e9rience utilisateur, en veillant \u00e0 ce que seules les fonctionnalit\u00e9s appropri\u00e9es soient mises \u00e0 la disposition des clients.","ga_source_author":"","ga_source_author_email":"","ga_date_original":"2017-08-21T11:02:00-04:00","ga_date_verified":"2026-07-05","ga_source_subject":"Customer Center Module Requierment","ga_ans_id":"ANS-1535","ga_publish_decision":"publish_with_edits","ga_staleness_risk":"high","ga_review_priority":"verify_first","ga_tier2_verdict":"partially_outdated","ga_tier2_concerns":"The claim that Customer Center access is 'free' is partially outdated. 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