{"id":3340,"date":"2017-08-21T15:01:26","date_gmt":"2017-08-21T15:01:26","guid":{"rendered":"https:\/\/answers.gurussolutions.com\/answers\/comment-rediriger-les-formulaires-clients-en-ligne-de-netsuite-vers-la-page-daccueil-du-centre-client\/"},"modified":"2026-07-28T18:25:42","modified_gmt":"2026-07-28T18:25:42","slug":"comment-rediriger-les-formulaires-clients-en-ligne-de-netsuite-vers-la-page-daccueil-du-centre-client","status":"publish","type":"qa_entry","link":"https:\/\/answers.gurussolutions.com\/fr\/answers\/comment-rediriger-les-formulaires-clients-en-ligne-de-netsuite-vers-la-page-daccueil-du-centre-client\/","title":{"rendered":"Comment rediriger les formulaires clients en ligne de NetSuite vers la page d&rsquo;accueil du Centre client ?"},"content":{"rendered":"","protected":false},"template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","ga_subtitle":"Configurez les formulaires clients en ligne de NetSuite afin de rediriger automatiquement les utilisateurs vers la page d'accueil de leur Espace client une fois le formulaire envoy\u00e9, ce qui am\u00e9liore l'exp\u00e9rience utilisateur.","ga_short_answer":"Pour rediriger les formulaires clients en ligne NetSuite vers la page d\u2019accueil du Centre client, acc\u00e9dez \u00e0 Configuration > Marketing > Formulaire client en ligne. Modifiez le formulaire souhait\u00e9, acc\u00e9dez \u00e0 la section \u00ab Pr\u00e9f\u00e9rences \u00bb de l\u2019onglet \u00ab Configurer le flux de travail \u00bb, puis saisissez l\u2019URL de connexion au Centre client sp\u00e9cifique \u00e0 votre compte dans le champ \u00ab Rediriger vers l\u2019URL \u00bb. Cela garantit que les utilisateurs sont redirig\u00e9s vers leur portail personnalis\u00e9 apr\u00e8s l\u2019envoi du formulaire.","ga_scenario":"Les organisations utilisant les formulaires clients en ligne de NetSuite exigent souvent que les utilisateurs soient redirig\u00e9s vers la page d\u2019accueil de leur Espace client imm\u00e9diatement apr\u00e8s avoir soumis un formulaire. Cela garantit une transition fluide pour les clients, leur permettant d\u2019acc\u00e9der \u00e0 leur portail personnalis\u00e9 et aux informations pertinentes sans \u00e9tapes de navigation suppl\u00e9mentaires. La difficult\u00e9 r\u00e9side dans la configuration du formulaire en ligne afin qu\u2019il pointe vers l\u2019URL correcte de l\u2019Espace client, sp\u00e9cifique au compte concern\u00e9.","ga_solution":"Pour configurer un formulaire client en ligne NetSuite afin qu\u2019il redirige vers la page d\u2019accueil du Centre client, proc\u00e9dez comme suit :\n1. Acc\u00e9dez \u00e0 Configuration > Marketing > Formulaire client en ligne.\n2. S\u00e9lectionnez le formulaire en ligne personnalis\u00e9 pour lequel vous souhaitez configurer la redirection, puis cliquez sur \u00ab Modifier \u00bb.\n3. Dans la configuration du formulaire, acc\u00e9dez \u00e0 l\u2019onglet \u00ab Configurer le workflow \u00bb et rep\u00e9rez la section \u00ab Pr\u00e9f\u00e9rences \u00bb.\n4. Dans le champ \u00ab Rediriger vers l\u2019URL \u00bb, saisissez l\u2019URL sp\u00e9cifique \u00e0 votre compte correspondant \u00e0 la page de connexion de l\u2019Espace client. Voici un exemple de format pour cette URL :\n\n```\nhttps:\/\/system.netsuite.com\/app\/login\/secure\/privatelogin.nl?c=<accountID>\n```\n\n. Remplacez <accountID> par l\u2019identifiant de votre compte NetSuite. Cela garantit qu\u2019apr\u00e8s avoir soumis le formulaire, les utilisateurs seront automatiquement redirig\u00e9s vers la page d\u2019accueil de leur Espace client.","ga_source_author":"","ga_source_author_email":"","ga_date_original":"2017-08-21T11:01:26-04:00","ga_date_verified":"2026-07-05","ga_source_subject":"customer online form redirect to Home Page Customer Center","ga_ans_id":"ANS-1601","ga_publish_decision":"publish_with_edits","ga_staleness_risk":"high","ga_review_priority":"verify_first","ga_tier2_verdict":"partially_outdated","ga_tier2_concerns":"The specific URL provided for redirecting to the Customer Center home page (https:\/\/system.netsuite.com\/app\/center\/card.nl?) is likely outdated. Current NetSuite documentation emphasizes account-specific URLs for Customer Center logins (e.g., system.netsuite.com\/app\/login\/secure\/privatelogin.nl?c=<accountID>).","ga_final_category":"Customer & CRM Records","footnotes":""},"ga_category":[25,99,99],"ga_audience":[89],"ga_difficulty":[93],"class_list":["post-3340","qa_entry","type-qa_entry","status-publish","hentry","ga_category-customer-crm-records","ga_category-enregistrements-clients-et-crm","ga_audience-administrateur-netsuite","ga_difficulty-debutant"],"taxonomy_info":{"ga_category":[{"value":25,"label":"Customer & CRM Records"},{"value":99,"label":"Enregistrements clients et CRM"},{"value":99,"label":"Enregistrements clients et CRM"}],"ga_audience":[{"value":89,"label":"Administrateur NetSuite"}],"ga_difficulty":[{"value":93,"label":"D\u00e9butant"}]},"featured_image_src_large":[],"author_info":[],"comment_info":"","_links":{"self":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3340","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry"}],"about":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/types\/qa_entry"}],"version-history":[{"count":1,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3340\/revisions"}],"predecessor-version":[{"id":5260,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3340\/revisions\/5260"}],"wp:attachment":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/media?parent=3340"}],"wp:term":[{"taxonomy":"ga_category","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_category?post=3340"},{"taxonomy":"ga_audience","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_audience?post=3340"},{"taxonomy":"ga_difficulty","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_difficulty?post=3340"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}