{"id":3396,"date":"2023-03-11T00:17:24","date_gmt":"2023-03-11T00:17:24","guid":{"rendered":"https:\/\/answers.gurussolutions.com\/answers\/pourquoi-une-commande-client-traitee-apparait-elle-comme-en-attente-dapprobation-dans-netsuite\/"},"modified":"2026-07-28T18:25:44","modified_gmt":"2026-07-28T18:25:44","slug":"pourquoi-une-commande-client-traitee-apparait-elle-comme-en-attente-dapprobation-dans-netsuite","status":"publish","type":"qa_entry","link":"https:\/\/answers.gurussolutions.com\/fr\/answers\/pourquoi-une-commande-client-traitee-apparait-elle-comme-en-attente-dapprobation-dans-netsuite\/","title":{"rendered":"Pourquoi une commande client trait\u00e9e appara\u00eet-elle comme \u00ab en attente d’approbation \u00bb dans NetSuite ?"},"content":{"rendered":"","protected":false},"template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","ga_subtitle":"Comprenez comment les workflows d\u2019approbation de NetSuite et les actions simultan\u00e9es des utilisateurs peuvent entra\u00eener le retour d\u2019une commande client ex\u00e9cut\u00e9e \u00e0 un statut \u00ab en attente d\u2019approbation \u00bb.","ga_short_answer":"Une commande client NetSuite peut appara\u00eetre comme ex\u00e9cut\u00e9e mais en attente de validation si un utilisateur modifie la commande imm\u00e9diatement apr\u00e8s avoir soumis l\u2019ex\u00e9cution d\u2019un article, mais avant que celle-ci ne soit enregistr\u00e9e dans la base de donn\u00e9es. Cette action d\u00e9clenche un nouveau workflow de validation, ce qui fait repasser la commande au statut \u00ab en attente de validation \u00bb bien que l\u2019ex\u00e9cution ait \u00e9t\u00e9 lanc\u00e9e.","ga_scenario":"Une commande client a \u00e9t\u00e9 observ\u00e9e comme \u00e9tant dans un \u00e9tat \u00ab Ex\u00e9cut\u00e9e \u00bb tout en affichant simultan\u00e9ment le statut \u00ab En attente d\u2019approbation \u00bb. Cette situation survient g\u00e9n\u00e9ralement dans les instances NetSuite configur\u00e9es avec des workflows qui exigent une nouvelle approbation lorsque des modifications sp\u00e9cifiques sont apport\u00e9es \u00e0 une commande client. Le syst\u00e8me NetSuite est con\u00e7u pour emp\u00eacher que les commandes trait\u00e9es \u2014 d\u00e9finies comme \u00e9tant soit \u00ab ex\u00e9cut\u00e9es \u00bb, soit associ\u00e9es \u00e0 une commande sp\u00e9ciale ou<\/a> \u00e0 un bon de commande en livraison directe \u2014 ne repassent \u00e0 l\u2019\u00e9tat \u00ab En attente d\u2019approbation \u00bb dans des circonstances normales.","ga_solution":"L'enqu\u00eate a r\u00e9v\u00e9l\u00e9 que la commande client avait initialement \u00e9t\u00e9 approuv\u00e9e. Un utilisateur a ensuite g\u00e9n\u00e9r\u00e9 et soumis une ex\u00e9cution de commande, en la marquant comme exp\u00e9di\u00e9e. Il est essentiel de noter que, dans la m\u00eame minute o\u00f9 la confirmation d\u2019exp\u00e9dition a \u00e9t\u00e9 soumise, et avant que la transaction de confirmation ne soit d\u00e9finitivement enregistr\u00e9e dans la base de donn\u00e9es, ce m\u00eame utilisateur a modifi\u00e9 la commande client. Cette action simultan\u00e9e a d\u00e9clench\u00e9 le workflow NetSuite, qui a replac\u00e9 la commande client dans l\u2019\u00e9tat \u00ab En attente d\u2019approbation \u00bb, avant que la confirmation d\u2019exp\u00e9dition ne soit d\u00e9finitivement enregistr\u00e9e dans la base de donn\u00e9es.","ga_source_author":"Brian Stisser","ga_source_author_email":"","ga_date_original":"2023-03-10T16:17:24-08:00","ga_date_verified":"","ga_source_subject":"Fulfilled sales order in pending approval status","ga_ans_id":"ANS-1657","ga_publish_decision":"publish","ga_staleness_risk":"low","ga_review_priority":"trust_default","ga_tier2_verdict":"","ga_tier2_concerns":"","ga_final_category":"Sales Order Processing","footnotes":""},"ga_category":[18,106,106],"ga_audience":[89],"ga_difficulty":[92],"class_list":["post-3396","qa_entry","type-qa_entry","status-publish","hentry","ga_category-sales-order-processing","ga_category-traitement-des-commandes-client","ga_audience-administrateur-netsuite","ga_difficulty-niveau-intermediaire"],"taxonomy_info":{"ga_category":[{"value":18,"label":"Sales Order Processing"},{"value":106,"label":"Traitement des commandes client"},{"value":106,"label":"Traitement des commandes client"}],"ga_audience":[{"value":89,"label":"Administrateur NetSuite"}],"ga_difficulty":[{"value":92,"label":"Niveau interm\u00e9diaire"}]},"featured_image_src_large":[],"author_info":[],"comment_info":"","_links":{"self":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3396","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry"}],"about":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/types\/qa_entry"}],"version-history":[{"count":1,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3396\/revisions"}],"predecessor-version":[{"id":5316,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3396\/revisions\/5316"}],"wp:attachment":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/media?parent=3396"}],"wp:term":[{"taxonomy":"ga_category","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_category?post=3396"},{"taxonomy":"ga_audience","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_audience?post=3396"},{"taxonomy":"ga_difficulty","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_difficulty?post=3396"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}