{"id":3447,"date":"2017-08-21T15:36:14","date_gmt":"2017-08-21T15:36:14","guid":{"rendered":"https:\/\/answers.gurussolutions.com\/answers\/comment-activer-la-recherche-par-e-mail-des-clients-pour-les-roles-autres-que-ceux-dadministrateur-dans-netsuite\/"},"modified":"2026-07-28T18:25:47","modified_gmt":"2026-07-28T18:25:47","slug":"comment-activer-la-recherche-par-e-mail-des-clients-pour-les-roles-autres-que-ceux-dadministrateur-dans-netsuite","status":"publish","type":"qa_entry","link":"https:\/\/answers.gurussolutions.com\/fr\/answers\/comment-activer-la-recherche-par-e-mail-des-clients-pour-les-roles-autres-que-ceux-dadministrateur-dans-netsuite\/","title":{"rendered":"Comment activer la recherche par e-mail des clients pour les r\u00f4les autres que ceux d’administrateur dans NetSuite"},"content":{"rendered":"","protected":false},"template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","ga_subtitle":"Les utilisateurs de NetSuite peuvent configurer des recherches enregistr\u00e9es afin d\u2019afficher les e-mails entrants des clients pour des r\u00f4les autres que celui d\u2019administrateur, garantissant ainsi un acc\u00e8s plus large aux enregistrements de communication.","ga_short_answer":"Pour permettre aux r\u00f4les autres que ceux d\u2019administrateur de consulter les r\u00e9sultats de recherche des e-mails clients dans NetSuite, modifiez la recherche enregistr\u00e9e \u00ab E-mails entrants \u00bb. Sous l\u2019onglet \u00ab Crit\u00e8res \u00bb, ajoutez : \u00ab Champs client : l\u2019ID interne (num\u00e9ro) n\u2019est pas vide. \u00bb Cette simple modification garantit un acc\u00e8s plus large aux enregistrements de communication avec les clients pour les r\u00f4les d\u2019utilisateurs concern\u00e9s.","ga_scenario":"Les utilisateurs disposant d\u2019un r\u00f4le autre que celui d\u2019administrateur dans NetSuite peuvent rencontrer un probl\u00e8me les emp\u00eachant de consulter les r\u00e9sultats de recherche relatifs aux e-mails des clients. Cette restriction emp\u00eache les utilisateurs non administrateurs d\u2019acc\u00e9der \u00e0 des enregistrements de communication importants associ\u00e9s aux profils clients, ce qui nuit \u00e0 leur capacit\u00e9 \u00e0 suivre efficacement les interactions.","ga_solution":"Pour r\u00e9soudre ce probl\u00e8me, la recherche enregistr\u00e9e \u00ab E-mails entrants \u00bb doit \u00eatre modifi\u00e9e afin d\u2019inclure un crit\u00e8re sp\u00e9cifique permettant l\u2019acc\u00e8s aux r\u00f4les autres que celui d\u2019administrateur.\n1. Connectez-vous \u00e0 NetSuite en tant qu\u2019administrateur.\n2. Modifiez la recherche enregistr\u00e9e intitul\u00e9e \u00ab E-mails entrants \u00bb.\n3. Acc\u00e9dez \u00e0 l\u2019onglet \u00ab Crit\u00e8res \u00bb.\n4. Ajoutez un nouveau crit\u00e8re :\n\n```\nCustomer fields: Internal ID (number) is not empty\n```\n\n5. Enregistrez et ex\u00e9cutez la recherche enregistr\u00e9e mise \u00e0 jour.\n6. Connectez-vous en utilisant un r\u00f4le sp\u00e9cifique (autre que celui d\u2019administrateur) pour v\u00e9rifier que les messages entrants sont d\u00e9sormais disponibles dans l\u2019aper\u00e7u de la recherche enregistr\u00e9e.","ga_source_author":"","ga_source_author_email":"","ga_date_original":"2017-08-21T11:36:14-04:00","ga_date_verified":"2026-07-05","ga_source_subject":"Why can I not see the search for customer emails for roles other than Admin?","ga_ans_id":"ANS-1708","ga_publish_decision":"publish","ga_staleness_risk":"high","ga_review_priority":"verify_first","ga_tier2_verdict":"still_accurate","ga_tier2_concerns":"","ga_final_category":"Roles, Permissions & Security","footnotes":""},"ga_category":[100,26,100],"ga_audience":[89],"ga_difficulty":[93],"class_list":["post-3447","qa_entry","type-qa_entry","status-publish","hentry","ga_category-roles-autorisations-et-securite","ga_category-roles-permissions-security","ga_audience-administrateur-netsuite","ga_difficulty-debutant"],"taxonomy_info":{"ga_category":[{"value":100,"label":"R\u00f4les, autorisations et s\u00e9curit\u00e9"},{"value":26,"label":"Roles, Permissions & Security"},{"value":100,"label":"R\u00f4les, autorisations et s\u00e9curit\u00e9"}],"ga_audience":[{"value":89,"label":"Administrateur NetSuite"}],"ga_difficulty":[{"value":93,"label":"D\u00e9butant"}]},"featured_image_src_large":[],"author_info":[],"comment_info":"","_links":{"self":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3447","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry"}],"about":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/types\/qa_entry"}],"version-history":[{"count":1,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3447\/revisions"}],"predecessor-version":[{"id":5367,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3447\/revisions\/5367"}],"wp:attachment":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/media?parent=3447"}],"wp:term":[{"taxonomy":"ga_category","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_category?post=3447"},{"taxonomy":"ga_audience","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_audience?post=3447"},{"taxonomy":"ga_difficulty","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_difficulty?post=3447"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}