{"id":3477,"date":"2017-08-21T14:54:58","date_gmt":"2017-08-21T14:54:58","guid":{"rendered":"https:\/\/answers.gurussolutions.com\/answers\/comment-reinitialiser-le-mot-de-passe-netsuite-dun-salarie-lorsque-la-connexion-est-indisponible\/"},"modified":"2026-07-28T18:25:48","modified_gmt":"2026-07-28T18:25:48","slug":"comment-reinitialiser-le-mot-de-passe-netsuite-dun-salarie-lorsque-la-connexion-est-indisponible","status":"publish","type":"qa_entry","link":"https:\/\/answers.gurussolutions.com\/fr\/answers\/comment-reinitialiser-le-mot-de-passe-netsuite-dun-salarie-lorsque-la-connexion-est-indisponible\/","title":{"rendered":"Comment r\u00e9initialiser le mot de passe NetSuite d\u2019un salari\u00e9 lorsque la connexion est indisponible"},"content":{"rendered":"","protected":false},"template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","ga_subtitle":"Lorsqu'un collaborateur ne parvient pas \u00e0 se connecter \u00e0 NetSuite, un contact direct avec le service d'assistance NetSuite peut faciliter la r\u00e9cup\u00e9ration du mot de passe et le r\u00e9tablissement de l'acc\u00e8s.","ga_short_answer":"Les collaborateurs rencontrant des probl\u00e8mes de connexion doivent contacter le support technique de NetSuite au 1-877-638-7848, option 2, pour obtenir de l'aide. L'\u00e9quipe d'assistance de NetSuite peut vous guider tout au long des proc\u00e9dures actuelles de r\u00e9initialisation du mot de passe, qui impliquent g\u00e9n\u00e9ralement des options en libre-service via des liens envoy\u00e9s par e-mail ou des r\u00e9initialisations initi\u00e9es par l'administrateur, qui s'accompagnent \u00e9galement d'un e-mail envoy\u00e9 \u00e0 l'utilisateur, garantissant ainsi une r\u00e9cup\u00e9ration s\u00e9curis\u00e9e du compte.","ga_scenario":"Un collaborateur ne parvient pas \u00e0 se connecter \u00e0 son compte NetSuite, ce qui l'emp\u00eache d'acc\u00e9der aux fonctionnalit\u00e9s n\u00e9cessaires du syst\u00e8me. Les tentatives de <a class=\"ga-interlink\" href=\"https:\/\/answers.gurussolutions.com\/fr\/answers\/how-to-access-netsuite-sandbox-accounts-when-login-fails\/\">r\u00e9initialisation du mot de passe via les m\u00e9thodes standard en libre-service<\/a> peuvent s'av\u00e9rer impossibles ou infructueuses, ce qui n\u00e9cessite l'intervention directe de l'\u00e9quipe d'assistance technique de NetSuite pour r\u00e9tablir l'acc\u00e8s.","ga_solution":"Pour r\u00e9soudre le probl\u00e8me d\u2019un collaborateur ne parvenant pas \u00e0 se connecter \u00e0 NetSuite, veuillez suivre les \u00e9tapes suivantes :\n1. Le collaborateur doit contacter directement le support technique de NetSuite en appelant le 1-877-638-7848 et en s\u00e9lectionnant l\u2019option 2 pour obtenir de l\u2019aide concernant la connexion.\n2. L\u2019\u00e9quipe d\u2019assistance de NetSuite guidera l\u2019employ\u00e9 tout au long de la proc\u00e9dure appropri\u00e9e de r\u00e9initialisation du mot de passe. Les proc\u00e9dures actuelles de NetSuite relatives \u00e0 la r\u00e9initialisation des mots de passe des employ\u00e9s privil\u00e9gient g\u00e9n\u00e9ralement les options en libre-service via des liens envoy\u00e9s par e-mail ou les r\u00e9initialisations initi\u00e9es par l\u2019administrateur, qui s\u2019accompagnent \u00e9galement d\u2019un e-mail envoy\u00e9 \u00e0 l\u2019utilisateur, garantissant ainsi une r\u00e9cup\u00e9ration s\u00e9curis\u00e9e du compte.","ga_source_author":"","ga_source_author_email":"","ga_date_original":"2017-08-21T10:54:58-04:00","ga_date_verified":"2026-07-05","ga_source_subject":"Unable to reset employee password","ga_ans_id":"ANS-1738","ga_publish_decision":"publish_with_edits","ga_staleness_risk":"high","ga_review_priority":"verify_first","ga_tier2_verdict":"partially_outdated","ga_tier2_concerns":"The specific process of NetSuite sending a security code to the employee's email and the employee reading it back to support over the phone for a password reset is not described in current NetSuite documentation or support articles. Current methods primarily involve self-service password resets via an email link or administrator-initiated resets that also send an email link to the user.","ga_final_category":"Roles, Permissions & Security","footnotes":""},"ga_category":[100,26,100],"ga_audience":[89],"ga_difficulty":[93],"class_list":["post-3477","qa_entry","type-qa_entry","status-publish","hentry","ga_category-roles-autorisations-et-securite","ga_category-roles-permissions-security","ga_audience-administrateur-netsuite","ga_difficulty-debutant"],"taxonomy_info":{"ga_category":[{"value":100,"label":"R\u00f4les, autorisations et s\u00e9curit\u00e9"},{"value":26,"label":"Roles, Permissions & Security"},{"value":100,"label":"R\u00f4les, autorisations et s\u00e9curit\u00e9"}],"ga_audience":[{"value":89,"label":"Administrateur NetSuite"}],"ga_difficulty":[{"value":93,"label":"D\u00e9butant"}]},"featured_image_src_large":[],"author_info":[],"comment_info":"","_links":{"self":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3477","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry"}],"about":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/types\/qa_entry"}],"version-history":[{"count":1,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3477\/revisions"}],"predecessor-version":[{"id":5397,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3477\/revisions\/5397"}],"wp:attachment":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/media?parent=3477"}],"wp:term":[{"taxonomy":"ga_category","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_category?post=3477"},{"taxonomy":"ga_audience","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_audience?post=3477"},{"taxonomy":"ga_difficulty","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_difficulty?post=3477"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}