{"id":3497,"date":"2017-08-21T15:22:57","date_gmt":"2017-08-21T15:22:57","guid":{"rendered":"https:\/\/answers.gurussolutions.com\/answers\/comment-resoudre-les-problemes-de-suppression-de-clients-prospects-lies-aux-dependances-de-fichiers-multimedias\/"},"modified":"2026-07-28T18:25:49","modified_gmt":"2026-07-28T18:25:49","slug":"comment-resoudre-les-problemes-de-suppression-de-clients-prospects-lies-aux-dependances-de-fichiers-multimedias","status":"publish","type":"qa_entry","link":"https:\/\/answers.gurussolutions.com\/fr\/answers\/comment-resoudre-les-problemes-de-suppression-de-clients-prospects-lies-aux-dependances-de-fichiers-multimedias\/","title":{"rendered":"Comment r\u00e9soudre les probl\u00e8mes de suppression de clients\/prospects li\u00e9s aux d\u00e9pendances de fichiers multim\u00e9dias"},"content":{"rendered":"","protected":false},"template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","ga_subtitle":"Lorsque vous tentez de supprimer un enregistrement client ou prospect, des d\u00e9pendances inattendues vis-\u00e0-vis de fichiers multim\u00e9dias, tels que des fichiers CSS, peuvent emp\u00eacher la suppression.","ga_short_answer":"Pour r\u00e9soudre les probl\u00e8mes de suppression de clients ou de prospects potentiellement li\u00e9s \u00e0 des d\u00e9pendances vis-\u00e0-vis de fichiers multim\u00e9dias, une m\u00e9thode signal\u00e9e consiste \u00e0 localiser le fichier multim\u00e9dia concern\u00e9. La d\u00e9sactivation temporaire du fichier, suivie d\u2019une sauvegarde puis de sa r\u00e9activation, peut parfois r\u00e9soudre la d\u00e9pendance, permettant ainsi la suppression de la fiche client. Cette approche ne constitue pas une solution standard de NetSuite.","ga_scenario":"Les utilisateurs peuvent rencontrer des difficult\u00e9s lorsqu\u2019ils tentent de supprimer une fiche client ou prospect dans NetSuite. Le syst\u00e8me signale des d\u00e9pendances, mais celles-ci sont inhabituelles, car elles concernent des fichiers multim\u00e9dias tels que des fichiers .css plut\u00f4t que des fiches transactionnelles classiques. Cette situation emp\u00eache la suppression de la fiche client ou prospect.","ga_solution":"Bien qu\u2019il ne s\u2019agisse pas d\u2019une solution NetSuite standard pour r\u00e9soudre les d\u00e9pendances li\u00e9es \u00e0 la suppression d\u2019un client, les \u00e9tapes suivantes permettraient parfois de r\u00e9soudre les probl\u00e8mes emp\u00eachant la suppression d\u2019une fiche client ou prospect en raison de d\u00e9pendances vis-\u00e0-vis de fichiers multim\u00e9dias :\n1. Acc\u00e9dez au fichier multim\u00e9dia sp\u00e9cifique identifi\u00e9 comme d\u00e9pendance.\n2. D\u00e9sactivez le fichier en cochant la case \u00ab Inactif \u00bb.\n3. Enregistrez le fichier.\n4. Modifiez \u00e0 nouveau le fichier et r\u00e9activez-le en d\u00e9cochant la case \u00ab Inactif \u00bb.\n5. Revenez \u00e0 l\u2019enregistrement client ou prospect. Il devrait d\u00e9sormais \u00eatre possible de supprimer cet enregistrement.","ga_source_author":"","ga_source_author_email":"","ga_date_original":"2017-08-21T11:22:57-04:00","ga_date_verified":"2026-07-05","ga_source_subject":"[self-answered] Cannot delete customer\/lead, dependencies on media file (.css)","ga_ans_id":"ANS-1758","ga_publish_decision":"publish_with_edits","ga_staleness_risk":"high","ga_review_priority":"verify_first","ga_tier2_verdict":"partially_outdated","ga_tier2_concerns":"The core claim that inactivating and reactivating a dependent media file will allow a customer record to be deleted is not a standard or documented solution for resolving dependency issues in current NetSuite. NetSuite's current documentation emphasizes addressing or removing the dependent records themselves before a parent record can be deleted.; While the individual steps of navigating to a file, finding an 'Inactive' checkbox, saving, editing, and reactivating are still technically possible in NetSuite, the efficacy of this specific sequence as a general workaround for customer deletion dependencies is not supported by current NetSuite best practices or documentation.","ga_final_category":"Customer & CRM Records","footnotes":""},"ga_category":[25,99,99],"ga_audience":[89,35],"ga_difficulty":[93],"class_list":["post-3497","qa_entry","type-qa_entry","status-publish","hentry","ga_category-customer-crm-records","ga_category-enregistrements-clients-et-crm","ga_audience-administrateur-netsuite","ga_audience-implementation-consultant","ga_difficulty-debutant"],"taxonomy_info":{"ga_category":[{"value":25,"label":"Customer & CRM Records"},{"value":99,"label":"Enregistrements clients et CRM"},{"value":99,"label":"Enregistrements clients et CRM"}],"ga_audience":[{"value":89,"label":"Administrateur NetSuite"},{"value":35,"label":"Implementation consultant"}],"ga_difficulty":[{"value":93,"label":"D\u00e9butant"}]},"featured_image_src_large":[],"author_info":[],"comment_info":"","_links":{"self":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3497","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry"}],"about":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/types\/qa_entry"}],"version-history":[{"count":1,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3497\/revisions"}],"predecessor-version":[{"id":5417,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3497\/revisions\/5417"}],"wp:attachment":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/media?parent=3497"}],"wp:term":[{"taxonomy":"ga_category","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_category?post=3497"},{"taxonomy":"ga_audience","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_audience?post=3497"},{"taxonomy":"ga_difficulty","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_difficulty?post=3497"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}