{"id":3537,"date":"2017-08-21T14:41:21","date_gmt":"2017-08-21T14:41:21","guid":{"rendered":"https:\/\/answers.gurussolutions.com\/answers\/why-netsuite-online-form-submissions-may-fail-due-to-user-event-scripts-2\/"},"modified":"2026-07-28T18:25:51","modified_gmt":"2026-07-28T18:25:51","slug":"pourquoi-les-soumissions-de-formulaires-en-ligne-netsuite-peuvent-echouer-en-raison-de-scripts-devenements-utilisateur","status":"publish","type":"qa_entry","link":"https:\/\/answers.gurussolutions.com\/fr\/answers\/pourquoi-les-soumissions-de-formulaires-en-ligne-netsuite-peuvent-echouer-en-raison-de-scripts-devenements-utilisateur\/","title":{"rendered":"Pourquoi les soumissions de formulaires en ligne NetSuite peuvent \u00e9chouer en raison de scripts d&rsquo;\u00e9v\u00e9nements utilisateur"},"content":{"rendered":"","protected":false},"template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","ga_subtitle":"D\u00e9couvrez comment les scripts d\u2019\u00e9v\u00e9nements utilisateur peuvent emp\u00eacher la cr\u00e9ation d\u2019enregistrements \u00e0 la suite de l\u2019envoi de formulaires en ligne NetSuite.","ga_short_answer":"Les soumissions de formulaires en ligne NetSuite d\u00e9clenchent des scripts d\u2019\u00e9v\u00e9nement utilisateur (UE) sur les enregistrements cibles, tels que les clients ou les prospects. Si ces scripts rencontrent des erreurs au cours du processus de cr\u00e9ation ou de mise \u00e0 jour d\u2019un enregistrement d\u00e9clench\u00e9 par la soumission d\u2019un formulaire, celle-ci peut \u00e9chouer. V\u00e9rifiez et d\u00e9boguez tous les scripts UE actifs sur les types d\u2019enregistrements concern\u00e9s afin de garantir le bon traitement des formulaires.","ga_scenario":"Les utilisateurs peuvent rencontrer des probl\u00e8mes lorsque les soumissions de formulaires en ligne NetSuite ne parviennent pas \u00e0 cr\u00e9er ou \u00e0 mettre \u00e0 jour correctement les enregistrements. Bien que la fonctionnalit\u00e9 \u00ab Formulaires en ligne \u00bb puisse \u00eatre activ\u00e9e, les tentatives ult\u00e9rieures du syst\u00e8me pour traiter les donn\u00e9es des formulaires et g\u00e9n\u00e9rer de nouveaux enregistrements de clients ou de prospects peuvent \u00e9chouer. Cela se traduit souvent par l\u2019affichage d\u2019un message d\u2019erreur pendant le processus de soumission, emp\u00eachant ainsi l\u2019enregistrement des donn\u00e9es.","ga_solution":"Lorsqu\u2019un formulaire en ligne est soumis, NetSuite traite les donn\u00e9es et tente de cr\u00e9er ou de mettre \u00e0 jour un enregistrement (par exemple, un client ou un prospect) en fonction des r\u00e8gles de correspondance configur\u00e9es et des param\u00e8tres de gestion des doublons. Si aucun enregistrement correspondant n\u2019est trouv\u00e9, NetSuite peut tenter de cr\u00e9er un nouvel enregistrement, en fonction de la configuration de la gestion des doublons.Ce processus de cr\u00e9ation ou de mise \u00e0 jour d\u2019un enregistrement d\u00e9clenche tous <a class=\"ga-interlink\" href=\"https:\/\/answers.gurussolutions.com\/fr\/answers\/can-netsuite-subrecords-be-edited-in-client-side-or-before-load-user-event-scripts\/\">les scripts d\u2019\u00e9v\u00e9nement utilisateur (UE)<\/a> actifs d\u00e9ploy\u00e9s sur le type d\u2019enregistrement cible. Si ces scripts d\u2019\u00e9v\u00e9nement utilisateur rencontrent des erreurs lors de leur ex\u00e9cution, l\u2019envoi du formulaire en ligne \u00e9chouera et l\u2019enregistrement ne sera pas cr\u00e9\u00e9 ou mis \u00e0 jour avec succ\u00e8s.Pour r\u00e9soudre ce probl\u00e8me, les administrateurs doivent examiner et d\u00e9boguer tous <a class=\"ga-interlink\" href=\"https:\/\/answers.gurussolutions.com\/fr\/answers\/how-do-user-event-scripts-handle-record-values-during-csv-imports\/\">les scripts d\u2019\u00e9v\u00e9nements utilisateur d\u00e9ploy\u00e9s sur les types d\u2019enregistrements<\/a> cibl\u00e9s par les formulaires en ligne (par exemple, \u00ab Client \u00bb ou \u00ab Prospect \u00bb). Assurez-vous que ces scripts sont robustes et g\u00e8rent tous les sc\u00e9narios potentiels sans erreur, en particulier lors des \u00e9v\u00e9nements de cr\u00e9ation ou de mise \u00e0 jour d\u2019enregistrements initi\u00e9s par des sources externes telles que les formulaires en ligne.","ga_source_author":"","ga_source_author_email":"","ga_date_original":"2017-08-21T10:41:21-04:00","ga_date_verified":"2026-07-05","ga_source_subject":"SOL0467 Turning on Online Forms triggers customer scripts","ga_ans_id":"ANS-1798","ga_publish_decision":"publish_with_edits","ga_staleness_risk":"high","ga_review_priority":"spot_check","ga_tier2_verdict":"partially_outdated","ga_tier2_concerns":"The explicit creation of an 'Anonymous Customer' when an online form submission fails to match an existing customer is not documented in current NetSuite resources. Current documentation focuses on configurable duplicate handling (merge\/update\/create new\/reject) for customer\/lead records.; The claim that 'Online Forms cannot be turned on' specifically due to User Event script failure during the feature enablement process is not explicitly supported by current documentation. While User Event scripts are triggered by record creation, load, update, etc., the act of enabling the 'Online Forms' feature itself is not described as directly attempting to create a customer record that would immediately trigger such scripts and prevent enablement. It is more likely that subsequent online form submissions would fail if scripts on the target record (e.g., customer or lead) encounter errors.","ga_final_category":"SuiteScript Development","footnotes":""},"ga_category":[108,23,108],"ga_audience":[89],"ga_difficulty":[92],"class_list":["post-3537","qa_entry","type-qa_entry","status-publish","hentry","ga_category-developpement-suitescript","ga_category-suitescript-development","ga_audience-administrateur-netsuite","ga_difficulty-niveau-intermediaire"],"taxonomy_info":{"ga_category":[{"value":108,"label":"D\u00e9veloppement SuiteScript"},{"value":23,"label":"SuiteScript Development"},{"value":108,"label":"D\u00e9veloppement SuiteScript"}],"ga_audience":[{"value":89,"label":"Administrateur NetSuite"}],"ga_difficulty":[{"value":92,"label":"Niveau interm\u00e9diaire"}]},"featured_image_src_large":[],"author_info":[],"comment_info":"","_links":{"self":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3537","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry"}],"about":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/types\/qa_entry"}],"version-history":[{"count":1,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3537\/revisions"}],"predecessor-version":[{"id":5457,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3537\/revisions\/5457"}],"wp:attachment":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/media?parent=3537"}],"wp:term":[{"taxonomy":"ga_category","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_category?post=3537"},{"taxonomy":"ga_audience","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_audience?post=3537"},{"taxonomy":"ga_difficulty","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_difficulty?post=3537"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}