{"id":3538,"date":"2017-08-21T14:40:10","date_gmt":"2017-08-21T14:40:10","guid":{"rendered":"https:\/\/answers.gurussolutions.com\/answers\/comment-retablir-le-statut-prospect-dun-enregistrement-client-ou-prospect-dans-netsuite\/"},"modified":"2026-07-28T18:25:51","modified_gmt":"2026-07-28T18:25:51","slug":"comment-retablir-le-statut-prospect-dun-enregistrement-client-ou-prospect-dans-netsuite","status":"publish","type":"qa_entry","link":"https:\/\/answers.gurussolutions.com\/fr\/answers\/comment-retablir-le-statut-prospect-dun-enregistrement-client-ou-prospect-dans-netsuite\/","title":{"rendered":"Comment r\u00e9tablir le statut \u00ab Prospect \u00bb d&rsquo;un enregistrement client ou prospect dans NetSuite"},"content":{"rendered":"","protected":false},"template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","ga_subtitle":"Comprenez la proc\u00e9dure \u00e0 suivre pour transformer une fiche client ou prospect NetSuite en prospect, notamment apr\u00e8s la soumission d'une commande client.","ga_short_answer":"NetSuite permet aux utilisateurs de r\u00e9tablir manuellement le statut \u00ab Prospect \u00bb d\u2019une fiche client ou prospect directement via le champ \u00ab Statut du prospect \u00bb de la fiche. Bien que le r\u00e9tablissement automatique apr\u00e8s la soumission d\u2019une commande client puisse faire appel \u00e0 un workflow ou \u00e0 un script pour respecter des r\u00e8gles m\u00e9tier sp\u00e9cifiques, le changement de statut proprement dit peut \u00eatre effectu\u00e9 manuellement.","ga_scenario":"Les organisations ont parfois besoin de ramener la fiche d\u2019un client ou d\u2019un prospect au statut de prospect dans NetSuite. Cette situation peut se pr\u00e9senter si une <a class=\"ga-interlink\" href=\"https:\/\/answers.gurussolutions.com\/fr\/answers\/how-does-netsuite-determine-opportunity-status-and-probability\/\">commande client a \u00e9t\u00e9 soumise pr\u00e9matur\u00e9ment<\/a>, ou si des r\u00e8gles m\u00e9tier imposent un statut diff\u00e9rent en fonction de l\u2019\u00e9volution de l\u2019engagement client.","ga_solution":"Pour r\u00e9tablir le statut de \u00ab prospect \u00bb d\u2019un enregistrement client ou prospect dans NetSuite, le champ \u00ab Statut du prospect \u00bb de l\u2019enregistrement peut \u00eatre mis \u00e0 jour manuellement. Cette modification manuelle est autoris\u00e9e m\u00eame si des transactions sont associ\u00e9es \u00e0 l\u2019enregistrement. Pour les cas n\u00e9cessitant un retour automatique, notamment apr\u00e8s la soumission d\u2019une commande client, une solution script\u00e9e ou un workflow peut \u00eatre mis en place afin de ramener le client au statut de prospect en fonction de r\u00e8gles m\u00e9tier sp\u00e9cifiques.","ga_source_author":"","ga_source_author_email":"","ga_date_original":"2017-08-21T16:40:10+02:00","ga_date_verified":"2026-07-05","ga_source_subject":"Stopping leads from becoming clients","ga_ans_id":"ANS-1799","ga_publish_decision":"publish_with_edits","ga_staleness_risk":"high","ga_review_priority":"verify_first","ga_tier2_verdict":"partially_outdated","ga_tier2_concerns":"The claim that a 'scripted solution' is required to change a customer back to a lead is outdated, as NetSuite's current interface allows for manual reversion of a customer or prospect record back to a lead status.","ga_final_category":"Customer & CRM Records","footnotes":""},"ga_category":[25,99,99],"ga_audience":[89],"ga_difficulty":[93],"class_list":["post-3538","qa_entry","type-qa_entry","status-publish","hentry","ga_category-customer-crm-records","ga_category-enregistrements-clients-et-crm","ga_audience-administrateur-netsuite","ga_difficulty-debutant"],"taxonomy_info":{"ga_category":[{"value":25,"label":"Customer & CRM Records"},{"value":99,"label":"Enregistrements clients et CRM"},{"value":99,"label":"Enregistrements clients et CRM"}],"ga_audience":[{"value":89,"label":"Administrateur NetSuite"}],"ga_difficulty":[{"value":93,"label":"D\u00e9butant"}]},"featured_image_src_large":[],"author_info":[],"comment_info":"","_links":{"self":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3538","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry"}],"about":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/types\/qa_entry"}],"version-history":[{"count":1,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3538\/revisions"}],"predecessor-version":[{"id":5458,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3538\/revisions\/5458"}],"wp:attachment":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/media?parent=3538"}],"wp:term":[{"taxonomy":"ga_category","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_category?post=3538"},{"taxonomy":"ga_audience","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_audience?post=3538"},{"taxonomy":"ga_difficulty","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_difficulty?post=3538"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}