{"id":3548,"date":"2017-08-21T14:50:08","date_gmt":"2017-08-21T14:50:08","guid":{"rendered":"https:\/\/answers.gurussolutions.com\/answers\/comment-le-champ-bill-to-customer-facturation-au-client-de-netsuite-influence-laffectation-des-equipes-commerciales\/"},"modified":"2026-07-28T18:25:51","modified_gmt":"2026-07-28T18:25:51","slug":"comment-le-champ-bill-to-customer-facturation-au-client-de-netsuite-influence-laffectation-des-equipes-commerciales","status":"publish","type":"qa_entry","link":"https:\/\/answers.gurussolutions.com\/fr\/answers\/comment-le-champ-bill-to-customer-facturation-au-client-de-netsuite-influence-laffectation-des-equipes-commerciales\/","title":{"rendered":"Comment le champ \u00ab Bill To Customer \u00bb (Facturation au client) de NetSuite influence l\u2019affectation des \u00e9quipes commerciales"},"content":{"rendered":"","protected":false},"template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","ga_subtitle":"D\u00e9couvrez comment le champ \u00ab Client de facturation \u00bb dans NetSuite influe sur l'affectation des \u00e9quipes commerciales et comment garantir une attribution correcte des commerciaux.","ga_short_answer":"L'affectation \u00e0 une \u00e9quipe commerciale ou \u00e0 un commercial dans NetSuite est g\u00e9r\u00e9e par le champ natif \u00ab Client de facturation \u00bb. La mise \u00e0 jour de ce champ peut automatiquement modifier l'\u00e9quipe commerciale ou le commercial affect\u00e9 afin de l'aligner sur l'\u00e9quipe associ\u00e9e au client s\u00e9lectionn\u00e9. V\u00e9rifiez si le \u00ab Client de facturation \u00bb est \u00e9galement le distributeur, ou modifiez les champs de niveau associ\u00e9s afin de garantir des affectations correctes.","ga_scenario":"Les utilisateurs peuvent constater que l\u2019<a class=\"ga-interlink\" href=\"https:\/\/answers.gurussolutions.com\/fr\/answers\/how-to-configure-lead-routing-and-assignment-in-netsuite\/\">\u00e9quipe<\/a> commerciale ou le commercial affect\u00e9 \u00e0 une transaction change automatiquement lorsque le champ \u00ab Client de facturation \u00bb est mis \u00e0 jour. Ce comportement s\u2019explique par le fait que le syst\u00e8me associe l\u2019\u00e9quipe commerciale ou le commercial au dossier client d\u00e9sign\u00e9 comme \u00ab Client de facturation \u00bb. Cela peut entra\u00eener des affectations erron\u00e9es de l\u2019\u00e9quipe commerciale si le \u00ab Client de facturation \u00bb est un distributeur, alors que la transaction est destin\u00e9e \u00e0 un utilisateur final ou \u00e0 un revendeur.","ga_solution":"Dans NetSuite, les affectations \u00e0 l\u2019\u00e9quipe commerciale et au commercial sont principalement g\u00e9r\u00e9es par le champ client natif `Bill To Customer`. Lorsqu\u2019un champ `Bill To Customer` est s\u00e9lectionn\u00e9 pour une transaction, le syst\u00e8me associe automatiquement l\u2019\u00e9quipe commerciale ou le commercial affect\u00e9 \u00e0 cette fiche client sp\u00e9cifique. Pour g\u00e9rer ce comportement et garantir l\u2019exactitude des affectations \u00e0 l\u2019\u00e9quipe commerciale : 1.  **V\u00e9rifiez le r\u00f4le du client** : d\u00e9terminez si le champ `Bill To Customer` s\u00e9lectionn\u00e9 est \u00e9galement destin\u00e9 \u00e0 servir de client principal aux fins de l\u2019affectation de l\u2019\u00e9quipe commerciale (par exemple, si un distributeur est \u00e9galement l\u2019entit\u00e9 de facturation finale). 2.  **V\u00e9rifiez la configuration des niveaux (le cas \u00e9ch\u00e9ant)** : Dans les impl\u00e9mentations NetSuite o\u00f9 un champ \u00ab Niveau de facturation \u00bb ou un champ personnalis\u00e9 similaire est configur\u00e9 pour changer automatiquement en fonction de la s\u00e9lection de GA_KEEP_0004 (par exemple, pour \u00ab Distributeur \u00bb, \u00ab Utilisateur final \u00bb ou \u00ab Revendeur \u00bb), les utilisateurs doivent s\u2019assurer que ce champ est d\u00e9fini sur le niveau appropri\u00e9. Si le `Bill To Customer` est un distributeur, mais que l\u2019\u00e9quipe commerciale de la transaction doit correspondre \u00e0 un utilisateur final ou \u00e0 un revendeur, modifiez manuellement le champ de niveau concern\u00e9 pour remplacer l\u2019affectation automatique.","ga_source_author":"","ga_source_author_email":"","ga_date_original":"2017-08-21T10:50:08-04:00","ga_date_verified":"2026-07-05","ga_source_subject":"Contract Renewals and Team Selling","ga_ans_id":"ANS-1809","ga_publish_decision":"publish_with_edits","ga_staleness_risk":"high","ga_review_priority":"verify_first","ga_tier2_verdict":"partially_outdated","ga_tier2_concerns":"The existence and automatic behavior of a 'Bill To Tier' field with values such as 'Distributor', 'End User', or 'Reseller' are not explicitly confirmed in current NetSuite documentation.","ga_final_category":"Customer & CRM Records","footnotes":""},"ga_category":[25,99,99],"ga_audience":[89],"ga_difficulty":[92],"class_list":["post-3548","qa_entry","type-qa_entry","status-publish","hentry","ga_category-customer-crm-records","ga_category-enregistrements-clients-et-crm","ga_audience-administrateur-netsuite","ga_difficulty-niveau-intermediaire"],"taxonomy_info":{"ga_category":[{"value":25,"label":"Customer & CRM Records"},{"value":99,"label":"Enregistrements clients et CRM"},{"value":99,"label":"Enregistrements clients et CRM"}],"ga_audience":[{"value":89,"label":"Administrateur NetSuite"}],"ga_difficulty":[{"value":92,"label":"Niveau interm\u00e9diaire"}]},"featured_image_src_large":[],"author_info":[],"comment_info":"","_links":{"self":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3548","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry"}],"about":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/types\/qa_entry"}],"version-history":[{"count":1,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3548\/revisions"}],"predecessor-version":[{"id":5468,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3548\/revisions\/5468"}],"wp:attachment":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/media?parent=3548"}],"wp:term":[{"taxonomy":"ga_category","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_category?post=3548"},{"taxonomy":"ga_audience","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_audience?post=3548"},{"taxonomy":"ga_difficulty","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_difficulty?post=3548"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}