{"id":3660,"date":"2017-08-21T15:16:11","date_gmt":"2017-08-21T15:16:11","guid":{"rendered":"https:\/\/answers.gurussolutions.com\/answers\/reference-aux-informations-relatives-aux-dossiers-dans-les-e-mails-envoyes-a-partir-des-fiches-dincident-netsuite\/"},"modified":"2026-07-28T18:25:58","modified_gmt":"2026-07-28T18:25:58","slug":"reference-aux-informations-relatives-aux-dossiers-dans-les-e-mails-envoyes-a-partir-des-fiches-dincident-netsuite","status":"publish","type":"qa_entry","link":"https:\/\/answers.gurussolutions.com\/fr\/answers\/reference-aux-informations-relatives-aux-dossiers-dans-les-e-mails-envoyes-a-partir-des-fiches-dincident-netsuite\/","title":{"rendered":"R\u00e9f\u00e9rence aux informations relatives aux dossiers dans les e-mails envoy\u00e9s \u00e0 partir des fiches d&rsquo;incident NetSuite"},"content":{"rendered":"","protected":false},"template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","ga_subtitle":"Familiarisez-vous avec les fonctionnalit\u00e9s et les limites des mod\u00e8les d\u2019e-mails NetSuite lorsque vous faites r\u00e9f\u00e9rence \u00e0 des champs issus d\u2019enregistrements associ\u00e9s, y compris l\u2019utilisation de mod\u00e8les programmables.","ga_short_answer":"Les mod\u00e8les scriptables (FreeMarker) de NetSuite contournent les limitations des balises CRMSDK en permettant d\u2019acc\u00e9der aux champs des enregistrements associ\u00e9s et des sous-listes. Cela permet d\u2019inclure des informations compl\u00e8tes, telles que les d\u00e9tails d\u2019un dossier dans les e-mails envoy\u00e9s \u00e0 partir d\u2019enregistrements d\u2019incident, offrant ainsi une solution robuste pour une personnalisation avanc\u00e9e des e-mails sans n\u00e9cessiter l\u2019utilisation compl\u00e8te de SuiteScript pour le contenu des mod\u00e8les.","ga_scenario":"Les utilisateurs ont souvent besoin d\u2019envoyer des e-mails \u00e0 partir d\u2019un type d\u2019enregistrement sp\u00e9cifique, tel qu\u2019un enregistrement \u00ab Probl\u00e8me \u00bb, mais ont besoin d\u2019informations provenant d\u2019un enregistrement associ\u00e9, comme un enregistrement \u00ab Dossier \u00bb. La difficult\u00e9 survient lorsqu\u2019on tente d\u2019inclure directement dans un mod\u00e8le d\u2019e-mail des champs provenant de l\u2019enregistrement \u00ab Dossier \u00bb associ\u00e9, car les m\u00e9thodes de cr\u00e9ation de mod\u00e8les standard peuvent imposer des restrictions quant \u00e0 l\u2019acc\u00e8s aux donn\u00e9es situ\u00e9es en dehors de l\u2019enregistrement principal.","ga_solution":"L\u2019utilisation du publipostage traditionnel avec des balises CRMSDK dans les mod\u00e8les d\u2019e-mail NetSuite pr\u00e9sente certaines limites inh\u00e9rentes. Ces balises sont principalement con\u00e7ues pour r\u00e9f\u00e9rencer directement les champs de l\u2019enregistrement \u00e0 partir duquel l\u2019e-mail est envoy\u00e9. Par exemple, si un e-mail est envoy\u00e9 \u00e0 partir d\u2019un enregistrement \u00ab Dossier \u00bb, seuls les champs de ce \u00ab Dossier \u00bb peuvent \u00eatre directement r\u00e9f\u00e9renc\u00e9s. Les balises CRMSDK ne prennent pas en charge, de par leur nature, la r\u00e9f\u00e9rence \u00e0 des champs provenant d\u2019enregistrements li\u00e9s ou de sous-listes. Cela signifie que si plusieurs enregistrements \u00ab Probl\u00e8me \u00bb sont associ\u00e9s \u00e0 un dossier \u00ab Cas \u00bb, les balises CRMSDK ne peuvent pas d\u00e9terminer les valeurs de champ sp\u00e9cifiques \u00e0 quel \u00ab Probl\u00e8me \u00bb r\u00e9cup\u00e9rer.Toutefois, <a class=\"ga-interlink\" href=\"https:\/\/answers.gurussolutions.com\/fr\/answers\/customizing-netsuite-case-form-printouts-with-advanced-templates\/\">les fonctionnalit\u00e9s avanc\u00e9es de cr\u00e9ation de mod\u00e8les d\u2019e-mail<\/a> de NetSuite, notamment les mod\u00e8les scriptables utilisant FreeMarker, offrent une solution puissante pour surmonter ces limitations. Les mod\u00e8les scriptables sont con\u00e7us pour g\u00e9rer des sc\u00e9narios plus complexes, y compris la possibilit\u00e9 de r\u00e9f\u00e9rencer des champs provenant d\u2019enregistrements associ\u00e9s et de sous-listes. Il est ainsi possible de faire r\u00e9f\u00e9rence \u00e0 des champs de dossier m\u00eame lors de l\u2019envoi d\u2019un e-mail \u00e0 partir d\u2019un enregistrement d\u2019incident, ou inversement, en exploitant la syntaxe FreeMarker pour parcourir les relations entre les enregistrements. Bien que le SuiteScript complet reste une option pour les logiques tr\u00e8s complexes, les mod\u00e8les scriptables r\u00e9pondent souvent au besoin d\u2019int\u00e9grer des donn\u00e9es d\u2019enregistrements associ\u00e9s directement dans le contenu du mod\u00e8le.","ga_source_author":"","ga_source_author_email":"","ga_date_original":"2017-08-21T11:16:11-04:00","ga_date_verified":"2026-07-05","ga_source_subject":"Having information on a \"Case\" email coming from an issue record","ga_ans_id":"ANS-1921","ga_publish_decision":"publish_with_edits","ga_staleness_risk":"high","ga_review_priority":"verify_first","ga_tier2_verdict":"partially_outdated","ga_tier2_concerns":"The original answer does not mention 'scriptable templates' (using FreeMarker), which are now the primary and recommended method for advanced email customization in NetSuite, overcoming many limitations of CRMSDK tags.; The claim that it would not be possible to reference case fields when sending an email from an issue record is outdated if using scriptable (FreeMarker) templates, as these templates can access fields from related records.","ga_final_category":"Printing, PDF & Email Templates","footnotes":""},"ga_category":[95,19,95],"ga_audience":[89],"ga_difficulty":[92],"class_list":["post-3660","qa_entry","type-qa_entry","status-publish","hentry","ga_category-impression-pdf-et-modeles-de-mails","ga_category-printing-pdf-email-templates","ga_audience-administrateur-netsuite","ga_difficulty-niveau-intermediaire"],"taxonomy_info":{"ga_category":[{"value":95,"label":"Impression, PDF et mod\u00e8les d\u2019e-mails"},{"value":19,"label":"Printing, PDF & Email Templates"},{"value":95,"label":"Impression, PDF et mod\u00e8les d\u2019e-mails"}],"ga_audience":[{"value":89,"label":"Administrateur NetSuite"}],"ga_difficulty":[{"value":92,"label":"Niveau interm\u00e9diaire"}]},"featured_image_src_large":[],"author_info":[],"comment_info":"","_links":{"self":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3660","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry"}],"about":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/types\/qa_entry"}],"version-history":[{"count":1,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3660\/revisions"}],"predecessor-version":[{"id":5580,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3660\/revisions\/5580"}],"wp:attachment":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/media?parent=3660"}],"wp:term":[{"taxonomy":"ga_category","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_category?post=3660"},{"taxonomy":"ga_audience","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_audience?post=3660"},{"taxonomy":"ga_difficulty","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_difficulty?post=3660"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}