{"id":3792,"date":"2017-08-21T15:12:33","date_gmt":"2017-08-21T15:12:33","guid":{"rendered":"https:\/\/answers.gurussolutions.com\/answers\/how-to-log-email-content-to-customer-records-in-netsuite-2\/"},"modified":"2026-07-28T18:26:07","modified_gmt":"2026-07-28T18:26:07","slug":"comment-enregistrer-le-contenu-des-e-mails-dans-les-fiches-clients-de-netsuite","status":"publish","type":"qa_entry","link":"https:\/\/answers.gurussolutions.com\/fr\/answers\/comment-enregistrer-le-contenu-des-e-mails-dans-les-fiches-clients-de-netsuite\/","title":{"rendered":"Comment enregistrer le contenu des e-mails dans les fiches clients de NetSuite ?"},"content":{"rendered":"","protected":false},"template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","ga_subtitle":"L'enregistrement des e-mails dans les fiches clients de NetSuite n\u00e9cessite des configurations sp\u00e9cifiques.","ga_short_answer":"Les alertes par e-mail des recherches enregistr\u00e9es dans NetSuite n\u2019enregistrent pas automatiquement le contenu des e-mails dans les fiches clients. Bien que les workflows puissent envoyer des e-mails, l\u2019action \u00ab Envoyer un e-mail \u00bb n\u2019enregistre pas syst\u00e9matiquement l\u2019int\u00e9gralit\u00e9 du contenu de l\u2019e-mail dans l\u2019historique des communications du client sans configuration suppl\u00e9mentaire ou utilisation de SuiteScript.","ga_scenario":"Un utilisateur de NetSuite doit s\u2019assurer que les communications par e-mail envoy\u00e9es depuis le syst\u00e8me sont automatiquement enregistr\u00e9es et visibles dans les fiches clients correspondantes. Il \u00e9tudie actuellement les diff\u00e9rentes options permettant d\u2019y parvenir, en s\u2019int\u00e9ressant plus particuli\u00e8rement aux alertes par e-mail issues de recherches enregistr\u00e9es et aux workflows. L\u2019objectif est de disposer d\u2019un historique complet des communications, directement accessible depuis le profil du client.","ga_solution":"Les alertes par e-mail issues de recherches enregistr\u00e9es dans NetSuite n\u2019enregistrent pas automatiquement le contenu de l\u2019e-mail dans l\u2019historique des communications de la fiche client. Bien qu\u2019il soit possible de configurer un workflow pour envoyer des e-mails, l\u2019action \u00ab Envoyer un e-mail \u00bb au sein d\u2019un workflow n\u2019enregistre pas syst\u00e9matiquement l\u2019int\u00e9gralit\u00e9 du contenu de l\u2019e-mail dans le sous-onglet \u00ab Messages \u00bb du client en tant que fonctionnalit\u00e9 pr\u00eate \u00e0 l\u2019emploi. Pour assurer l\u2019enregistrement complet du contenu des e-mails dans l\u2019historique des communications du client, une configuration suppl\u00e9mentaire ou l\u2019utilisation de SuiteScript peut s\u2019av\u00e9rer n\u00e9cessaire, au-del\u00e0 de l\u2019action standard \u00ab Envoyer un e-mail \u00bb du workflow.","ga_source_author":"","ga_source_author_email":"","ga_date_original":"2017-08-21T17:12:33+02:00","ga_date_verified":"2026-07-05","ga_source_subject":"Logging Saved Search Email Alerts","ga_ans_id":"ANS-0133","ga_publish_decision":"publish_with_edits","ga_staleness_risk":"high","ga_review_priority":"spot_check","ga_tier2_verdict":"partially_outdated","ga_tier2_concerns":"The claim that a workflow will 'save the email to the customer record' is not explicitly supported as an automatic function of the 'Send Email' workflow action, implying it might require additional configuration or SuiteScript to log the email content to the customer's communication history (e.g., Messages subtab).","ga_final_category":"Saved Searches & Formulas","footnotes":""},"ga_category":[91,3,91],"ga_audience":[89],"ga_difficulty":[92],"class_list":["post-3792","qa_entry","type-qa_entry","status-publish","hentry","ga_category-recherches-enregistrees-et-formules","ga_category-saved-searches-formulas","ga_audience-administrateur-netsuite","ga_difficulty-niveau-intermediaire"],"taxonomy_info":{"ga_category":[{"value":91,"label":"Recherches enregistr\u00e9es et formules"},{"value":3,"label":"Saved Searches & Formulas"},{"value":91,"label":"Recherches enregistr\u00e9es et formules"}],"ga_audience":[{"value":89,"label":"Administrateur NetSuite"}],"ga_difficulty":[{"value":92,"label":"Niveau interm\u00e9diaire"}]},"featured_image_src_large":[],"author_info":[],"comment_info":"","_links":{"self":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3792","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry"}],"about":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/types\/qa_entry"}],"version-history":[{"count":1,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3792\/revisions"}],"predecessor-version":[{"id":5713,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/3792\/revisions\/5713"}],"wp:attachment":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/media?parent=3792"}],"wp:term":[{"taxonomy":"ga_category","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_category?post=3792"},{"taxonomy":"ga_audience","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_audience?post=3792"},{"taxonomy":"ga_difficulty","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_difficulty?post=3792"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}