{"id":3927,"date":"2017-08-21T15:45:14","date_gmt":"2017-08-21T15:45:14","guid":{"rendered":"https:\/\/answers.gurussolutions.com\/answers\/comment-activer-les-telechargements-et-les-envois-de-fichiers-dans-les-dossiers-du-centre-client-netsuite\/"},"modified":"2026-07-28T18:26:15","modified_gmt":"2026-07-28T18:26:15","slug":"comment-activer-les-telechargements-et-les-envois-de-fichiers-dans-les-dossiers-du-centre-client-netsuite","status":"publish","type":"qa_entry","link":"https:\/\/answers.gurussolutions.com\/fr\/answers\/comment-activer-les-telechargements-et-les-envois-de-fichiers-dans-les-dossiers-du-centre-client-netsuite\/","title":{"rendered":"Comment activer les t\u00e9l\u00e9chargements et les envois de fichiers dans les dossiers du Centre client NetSuite ?"},"content":{"rendered":"","protected":false},"template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","ga_subtitle":"D\u00e9couvrez comment configurer le formulaire de dossier (externe) afin de permettre aux clients de g\u00e9rer les fichiers li\u00e9s \u00e0 leur dossier directement depuis l\u2019Espace client.","ga_short_answer":"Pour activer le t\u00e9l\u00e9chargement et l\u2019envoi de fichiers dans le Centre client NetSuite, les administrateurs doivent modifier le formulaire \u00ab Dossier (externe) \u00bb. En rendant l\u2019onglet \u00ab Fichier \u00bb visible sur ce formulaire, les clients acc\u00e9dant \u00e0 leurs dossiers via le Centre client pourront \u00e0 la fois t\u00e9l\u00e9charger de nouveaux fichiers et r\u00e9cup\u00e9rer ceux d\u00e9j\u00e0 associ\u00e9s \u00e0 leurs dossiers d\u2019assistance.","ga_scenario":"Les utilisateurs acc\u00e9dant au Centre client de NetSuite ont souvent besoin de pouvoir g\u00e9rer des fichiers directement li\u00e9s \u00e0 leurs dossiers d'assistance. Sans configuration appropri\u00e9e, l'option permettant de t\u00e9l\u00e9charger ou de mettre en ligne des documents peut ne pas \u00eatre disponible, ce qui entrave une communication et un \u00e9change de documents efficaces entre les clients et les \u00e9quipes d'assistance.","ga_solution":"Pour activer les fonctionnalit\u00e9s de gestion des fichiers au sein du Centre client pour les dossiers d'assistance, le formulaire de dossier (externe) doit \u00eatre configur\u00e9 de mani\u00e8re \u00e0 afficher l'onglet \u00ab Fichier \u00bb. 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