{"id":4117,"date":"2017-08-21T14:32:55","date_gmt":"2017-08-21T14:32:55","guid":{"rendered":"https:\/\/answers.gurussolutions.com\/answers\/comment-suivre-les-depenses-facturables-dans-les-dossiers-dassistance-netsuite\/"},"modified":"2026-07-28T18:26:25","modified_gmt":"2026-07-28T18:26:25","slug":"comment-suivre-les-depenses-facturables-dans-les-dossiers-dassistance-netsuite","status":"publish","type":"qa_entry","link":"https:\/\/answers.gurussolutions.com\/fr\/answers\/comment-suivre-les-depenses-facturables-dans-les-dossiers-dassistance-netsuite\/","title":{"rendered":"Comment suivre les d\u00e9penses facturables dans les dossiers d’assistance NetSuite ?"},"content":{"rendered":"","protected":false},"template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","ga_subtitle":"Bien que NetSuite ne propose pas de fonctionnalit\u00e9 native \u00e0 cet effet, des solutions personnalis\u00e9es peuvent \u00eatre mises en \u0153uvre pour g\u00e9rer efficacement les d\u00e9penses facturables li\u00e9es aux dossiers d'assistance.","ga_short_answer":"NetSuite ne propose pas de fonctionnalit\u00e9 pr\u00eate \u00e0 l\u2019emploi permettant de suivre les d\u00e9penses facturables directement sur les dossiers d\u2019assistance. Toutefois, cette fonctionnalit\u00e9 peut \u00eatre mise en place gr\u00e2ce \u00e0 un d\u00e9veloppement sur mesure. La mise en \u0153uvre d\u2019une personnalisation sur mesure permet aux organisations de relier les d\u00e9penses \u00e0 des dossiers d\u2019assistance sp\u00e9cifiques, garantissant ainsi une facturation pr\u00e9cise et un suivi financier complet des services fournis aux clients.","ga_scenario":"Les entreprises ont souvent besoin de pouvoir suivre les d\u00e9penses engag\u00e9es lors du traitement des dossiers d\u2019assistance client, dans le but de refacturer ces co\u00fbts au client. La difficult\u00e9 r\u00e9side dans le fait que les fonctionnalit\u00e9s standard de NetSuite ne fournissent pas, en soi, de m\u00e9thode directe pour associer les d\u00e9penses facturables \u00e0 des dossiers d\u2019assistance individuels.","ga_solution":"NetSuite ne propose pas de fonctionnalit\u00e9 pr\u00eate \u00e0 l\u2019emploi permettant de suivre les d\u00e9penses facturables directement sur les dossiers d\u2019assistance. Toutefois, cette fonctionnalit\u00e9 peut \u00eatre mise en \u0153uvre gr\u00e2ce \u00e0 un d\u00e9veloppement sur mesure. Gurus Solutions a mis en \u0153uvre avec succ\u00e8s des solutions sur mesure pour ses clients afin de r\u00e9pondre \u00e0 ce besoin, permettant ainsi le suivi et la gestion des d\u00e9penses facturables li\u00e9es \u00e0 des dossiers d\u2019assistance sp\u00e9cifiques.","ga_source_author":"","ga_source_author_email":"","ga_date_original":"2017-08-21T10:32:55-04:00","ga_date_verified":"2026-07-05","ga_source_subject":"Is there a way to track Billable Expenses on Support Cases?","ga_ans_id":"ANS-0458","ga_publish_decision":"publish","ga_staleness_risk":"high","ga_review_priority":"verify_first","ga_tier2_verdict":"still_accurate","ga_tier2_concerns":"While NetSuite offers robust expense management and the ability to link various transactions (which can include billable expenses) to support cases, there is no explicit out-of-the-box feature that allows for direct tracking and management of 'Billable Expenses' specifically on the support case record itself. 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