{"id":4162,"date":"2017-08-21T14:31:25","date_gmt":"2017-08-21T14:31:25","guid":{"rendered":"https:\/\/answers.gurussolutions.com\/answers\/comment-resoudre-les-erreurs-de-creation-delements-de-renouvellement-de-contrat-dans-netsuite\/"},"modified":"2026-07-28T18:26:28","modified_gmt":"2026-07-28T18:26:28","slug":"comment-resoudre-les-erreurs-de-creation-delements-de-renouvellement-de-contrat-dans-netsuite","status":"publish","type":"qa_entry","link":"https:\/\/answers.gurussolutions.com\/fr\/answers\/comment-resoudre-les-erreurs-de-creation-delements-de-renouvellement-de-contrat-dans-netsuite\/","title":{"rendered":"Comment r\u00e9soudre les erreurs de cr\u00e9ation d’\u00e9l\u00e9ments de renouvellement de contrat dans NetSuite"},"content":{"rendered":"","protected":false},"template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","ga_subtitle":"Les commandes client NetSuite exigent que tous les dossiers clients associ\u00e9s aient acc\u00e8s \u00e0 la devise de la transaction pour permettre la g\u00e9n\u00e9ration correcte des postes de contrat.","ga_short_answer":"Assurez-vous que tous les dossiers clients associ\u00e9s \u00e0 une commande client NetSuite, quel que soit leur r\u00f4le sp\u00e9cifique (par exemple, utilisateur final, revendeur, distributeur) ou qu\u2019ils soient ou non l\u2019entit\u00e9 de facturation principale, comportent la devise de la transaction parmi les devises disponibles dans leurs dossiers clients respectifs. Surveillez le statut du journal de v\u00e9rification de la commande client afin de d\u00e9tecter d\u2019\u00e9ventuelles erreurs provenant du script planifi\u00e9 qui cr\u00e9e les postes de contrat.","ga_scenario":"Il peut arriver que les commandes client semblent s\u2019ex\u00e9cuter correctement, mais que le module de renouvellement de contrats de NetSuite ne parvienne pas \u00e0 cr\u00e9er les postes de contrat attendus. Le journal de v\u00e9rification du syst\u00e8me relatif \u00e0 la commande client indique une erreur li\u00e9e \u00e0 la devise, m\u00eame si le client de facturation principal semble correctement configur\u00e9. Cela conduit souvent \u00e0 des non-renouvellements de contrats qui passent inaper\u00e7us.","ga_solution":"1. V\u00e9rifiez que tous les dossiers clients associ\u00e9s \u00e0 la commande client, y compris ceux repr\u00e9sentant diff\u00e9rents r\u00f4les clients (par exemple, utilisateur final, revendeur, distributeur) et l\u2019entit\u00e9 de facturation principale, comportent la devise de la transaction parmi les devises disponibles dans leurs dossiers clients respectifs. Le syst\u00e8me exige que toutes les fiches clients concern\u00e9es aient acc\u00e8s \u00e0 cette devise, m\u00eame si elles ne correspondent pas au client d\u00e9sign\u00e9 pour la facturation.\n2. Surveillez r\u00e9guli\u00e8rement l\u2019\u00e9tat du \u00ab journal de v\u00e9rification \u00bb des commandes client. Le script planifi\u00e9 charg\u00e9 de cr\u00e9er les lignes de contrat envoie les messages d\u2019erreur dans ce journal.\n3. Mettez en place un rappel sur les tableaux de bord des utilisateurs afin de faciliter la surveillance quotidienne du journal de v\u00e9rification. Cette approche proactive permet d\u2019identifier et de r\u00e9soudre rapidement les probl\u00e8mes li\u00e9s au renouvellement des contrats, \u00e9vitant ainsi que des non-renouvellements passent inaper\u00e7us.","ga_source_author":"","ga_source_author_email":"","ga_date_original":"2017-08-21T16:31:25+02:00","ga_date_verified":"2026-07-05","ga_source_subject":"Contract Renewal Module - Sales Order Goes Through But check log says error with currency. Contract items not created.","ga_ans_id":"ANS-0503","ga_publish_decision":"publish_with_edits","ga_staleness_risk":"high","ga_review_priority":"verify_first","ga_tier2_verdict":"partially_outdated","ga_tier2_concerns":"The terminology \"channel tier (End User, Reseller, Distributor)\" as a specific, pre-defined NetSuite field for customer types related to currency access on sales orders is not explicitly confirmed in current documentation. While customer segmentation is possible, the specific term for a native field is not found.; The term \"Bill To Tier\" is not found in current NetSuite documentation related to billing or customer roles in the context described.","ga_final_category":"Sales Order Processing","footnotes":""},"ga_category":[18,106,106],"ga_audience":[89],"ga_difficulty":[92],"class_list":["post-4162","qa_entry","type-qa_entry","status-publish","hentry","ga_category-sales-order-processing","ga_category-traitement-des-commandes-client","ga_audience-administrateur-netsuite","ga_difficulty-niveau-intermediaire"],"taxonomy_info":{"ga_category":[{"value":18,"label":"Sales Order Processing"},{"value":106,"label":"Traitement des commandes client"},{"value":106,"label":"Traitement des commandes client"}],"ga_audience":[{"value":89,"label":"Administrateur NetSuite"}],"ga_difficulty":[{"value":92,"label":"Niveau interm\u00e9diaire"}]},"featured_image_src_large":[],"author_info":[],"comment_info":"","_links":{"self":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/4162","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry"}],"about":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/types\/qa_entry"}],"version-history":[{"count":1,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/4162\/revisions"}],"predecessor-version":[{"id":6083,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/4162\/revisions\/6083"}],"wp:attachment":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/media?parent=4162"}],"wp:term":[{"taxonomy":"ga_category","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_category?post=4162"},{"taxonomy":"ga_audience","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_audience?post=4162"},{"taxonomy":"ga_difficulty","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_difficulty?post=4162"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}