{"id":4214,"date":"2017-08-21T15:19:56","date_gmt":"2017-08-21T15:19:56","guid":{"rendered":"https:\/\/answers.gurussolutions.com\/answers\/how-does-netsuite-handle-email-sending-in-production-vs-sandbox-environments-2\/"},"modified":"2026-07-28T18:26:31","modified_gmt":"2026-07-28T18:26:31","slug":"comment-netsuite-gere-t-il-lenvoi-de-mails-dans-les-environnements-de-production-par-rapport-aux-environnements-de-test","status":"publish","type":"qa_entry","link":"https:\/\/answers.gurussolutions.com\/fr\/answers\/comment-netsuite-gere-t-il-lenvoi-de-mails-dans-les-environnements-de-production-par-rapport-aux-environnements-de-test\/","title":{"rendered":"Comment NetSuite g\u00e8re-t-il l’envoi d’e-mails dans les environnements de production par rapport aux environnements de test ?"},"content":{"rendered":"","protected":false},"template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","ga_subtitle":"Familiarisez-vous avec les diff\u00e9rences de fonctionnement de l'envoi d'e-mails entre les comptes de production et les comptes \u00ab sandbox \u00bb de NetSuite, notamment les options de configuration cl\u00e9s et les exceptions.","ga_short_answer":"NetSuite envoie des e-mails aussi bien dans l\u2019environnement de production que dans l\u2019environnement de test, mais selon des r\u00e8gles de routage diff\u00e9rentes. Les environnements de production envoient les e-mails conform\u00e9ment \u00e0 la configuration, tandis que les environnements de test les redirigent en fonction des pr\u00e9f\u00e9rences de messagerie telles que \u00ab Envoyer l\u2019e-mail \u00e0 (s\u00e9parer les adresses par des virgules) \u00bb ou \u00ab Envoyer l\u2019e-mail \u00e0 l\u2019utilisateur connect\u00e9 \u00bb. Les exceptions concernent les e-mails sensibles en mati\u00e8re de s\u00e9curit\u00e9 et les restrictions de domaine pour les envois vers les environnements de test.","ga_scenario":"Les utilisateurs de NetSuite posent souvent des questions sur le fonctionnement de la fonctionnalit\u00e9 d\u2019envoi d\u2019e-mails dans diff\u00e9rents environnements de compte, notamment pour savoir si les e-mails sont envoy\u00e9s \u00e0 partir de comptes \u00ab sandbox \u00bb et en quoi leur envoi diff\u00e8re de celui en production. Il est essentiel de bien comprendre ces aspects pour tester les workflows et garantir une communication ad\u00e9quate sans impact externe ind\u00e9sirable.","ga_solution":"Les e-mails sont effectivement envoy\u00e9s depuis NetSuite. Le fonctionnement de l\u2019envoi d\u2019e-mails d\u00e9pend de l\u2019environnement NetSuite concern\u00e9 (production ou sandbox) et des r\u00e8gles de messagerie configur\u00e9es au sein du compte. Dans un environnement de production, les e-mails sont envoy\u00e9s conform\u00e9ment \u00e0 la configuration et parviennent aux destinataires pr\u00e9vus. Dans un environnement sandbox, les e-mails sont g\u00e9n\u00e9ralement redirig\u00e9s en fonction des pr\u00e9f\u00e9rences de messagerie du compte. Ces pr\u00e9f\u00e9rences peuvent \u00eatre configur\u00e9es \u00e0 l\u2019aide d\u2019options telles que \u00ab Envoyer un e-mail \u00e0 (s\u00e9parer les adresses par des virgules) \u00bb pour l\u2019acheminement vers des adresses e-mail sp\u00e9cifiques, ou \u00ab Envoyer un e-mail \u00e0 l\u2019utilisateur connect\u00e9 \u00bb. NetSuite recommande g\u00e9n\u00e9ralement d\u2019utiliser l\u2019option \u00ab Envoyer un e-mail \u00e0 (s\u00e9parer les adresses par des virgules) \u00bb pour un contr\u00f4le pr\u00e9cis de l\u2019acheminement des e-mails dans l\u2019environnement de test.Il est important de noter que les e-mails sensibles en mati\u00e8re de s\u00e9curit\u00e9, tels que les r\u00e9initialisations de mot de passe, sont toujours envoy\u00e9s au titulaire de l\u2019adresse e-mail, quelles que soient les pr\u00e9f\u00e9rences de messagerie du bac \u00e0 sable. De plus, les e-mails envoy\u00e9s depuis un compte de bac \u00e0 sable ne peuvent \u00eatre remis qu\u2019\u00e0 des adresses e-mail appartenant au m\u00eame domaine que celui du compte de bac \u00e0 sable.","ga_source_author":"","ga_source_author_email":"","ga_date_original":"2017-08-21T17:19:56+02:00","ga_date_verified":"2026-07-05","ga_source_subject":"Are emails sent in the Debugger?","ga_ans_id":"ANS-0555","ga_publish_decision":"publish_with_edits","ga_staleness_risk":"high","ga_review_priority":"spot_check","ga_tier2_verdict":"partially_outdated","ga_tier2_concerns":"The original answer implies a single 'user setup in email preferences to receive sandbox emails,' but current NetSuite documentation offers multiple options, including 'Send Email To (Separate Addresses with Commas)' and 'Send Email to Logged-In User,' with NetSuite recommending the former for specific addresses.; The original answer does not mention exceptions to sandbox email routing, such as security-sensitive emails (e.g., password resets) which are always sent to the owner of the email address regardless of sandbox preferences.; Emails sent from a sandbox account may only be delivered to email addresses within the same domain as the sandbox account, a detail not covered in the original answer.","ga_final_category":"SuiteScript Development","footnotes":""},"ga_category":[108,23,108],"ga_audience":[10],"ga_difficulty":[93],"class_list":["post-4214","qa_entry","type-qa_entry","status-publish","hentry","ga_category-developpement-suitescript","ga_category-suitescript-development","ga_audience-developer-suitescript","ga_difficulty-debutant"],"taxonomy_info":{"ga_category":[{"value":108,"label":"D\u00e9veloppement SuiteScript"},{"value":23,"label":"SuiteScript Development"},{"value":108,"label":"D\u00e9veloppement SuiteScript"}],"ga_audience":[{"value":10,"label":"Developer\/SuiteScript"}],"ga_difficulty":[{"value":93,"label":"D\u00e9butant"}]},"featured_image_src_large":[],"author_info":[],"comment_info":"","_links":{"self":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/4214","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry"}],"about":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/types\/qa_entry"}],"version-history":[{"count":1,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/4214\/revisions"}],"predecessor-version":[{"id":6135,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/4214\/revisions\/6135"}],"wp:attachment":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/media?parent=4214"}],"wp:term":[{"taxonomy":"ga_category","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_category?post=4214"},{"taxonomy":"ga_audience","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_audience?post=4214"},{"taxonomy":"ga_difficulty","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_difficulty?post=4214"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}