{"id":4237,"date":"2017-08-21T15:24:56","date_gmt":"2017-08-21T15:24:56","guid":{"rendered":"https:\/\/answers.gurussolutions.com\/answers\/how-to-customize-the-netsuite-customer-center-2\/"},"modified":"2026-07-28T18:26:32","modified_gmt":"2026-07-28T18:26:32","slug":"comment-personnaliser-le-centre-client-netsuite","status":"publish","type":"qa_entry","link":"https:\/\/answers.gurussolutions.com\/fr\/answers\/comment-personnaliser-le-centre-client-netsuite\/","title":{"rendered":"Comment personnaliser le Centre client NetSuite"},"content":{"rendered":"","protected":false},"template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","ga_subtitle":"NetSuite propose divers outils int\u00e9gr\u00e9s permettant de personnaliser le Centre client, SuiteCommerce MyAccount offrant une alternative pour des fonctionnalit\u00e9s avanc\u00e9es en libre-service.","ga_short_answer":"Le Centre client de NetSuite peut \u00eatre personnalis\u00e9 \u00e0 l\u2019aide d\u2019options int\u00e9gr\u00e9es concernant les r\u00f4les, les formulaires et la publication de recherches enregistr\u00e9es. Pour b\u00e9n\u00e9ficier de fonctionnalit\u00e9s en libre-service \u00e9tendues, une boutique en ligne prot\u00e9g\u00e9e par mot de passe telle que SuiteCommerce MyAccount offre une suite compl\u00e8te de fonctionnalit\u00e9s pr\u00eates \u00e0 l\u2019emploi, ce qui r\u00e9duit au minimum la n\u00e9cessit\u00e9 de recr\u00e9er des fonctionnalit\u00e9s.","ga_scenario":"Les entreprises cherchent souvent \u00e0 personnaliser le Centre client NetSuite afin de mieux r\u00e9pondre \u00e0 leurs besoins m\u00e9tier sp\u00e9cifiques et d\u2019offrir une exp\u00e9rience plus personnalis\u00e9e \u00e0 leurs clients. Cette personnalisation peut impliquer de modifier les r\u00f4les, les formulaires ou les informations pr\u00e9sent\u00e9es aux utilisateurs.","ga_solution":"NetSuite propose des options de personnalisation int\u00e9gr\u00e9es permettant d\u2019adapter l\u2019exp\u00e9rience du Centre client. Ces fonctionnalit\u00e9s comprennent :\n1. La personnalisation des r\u00f4les afin de d\u00e9finir des autorisations et des niveaux d\u2019acc\u00e8s sp\u00e9cifiques pour les utilisateurs clients.\n2. La modification des formulaires afin d\u2019ajuster la mise en page et les champs visibles au sein du Centre client.\n3. La publication de recherches enregistr\u00e9es afin d\u2019afficher directement aux clients les donn\u00e9es et rapports pertinents.Pour les organisations ayant besoin de fonctionnalit\u00e9s en libre-service plus \u00e9tendues que celles propos\u00e9es par le Centre client standard, une solution viable consiste \u00e0 utiliser une boutique en ligne prot\u00e9g\u00e9e par mot de passe. SuiteCommerce MyAccount, par exemple, offre une suite compl\u00e8te de fonctionnalit\u00e9s en libre-service pr\u00eates \u00e0 l\u2019emploi, ce qui r\u00e9duit consid\u00e9rablement la n\u00e9cessit\u00e9 de recr\u00e9er des fonctionnalit\u00e9s \u00e0 partir de z\u00e9ro et permet d\u2019offrir une exp\u00e9rience plus riche et personnalis\u00e9e au sein du portail client.","ga_source_author":"","ga_source_author_email":"","ga_date_original":"2017-08-21T17:24:56+02:00","ga_date_verified":"2026-07-05","ga_source_subject":"Customizing Customer Center","ga_ans_id":"ANS-0578","ga_publish_decision":"publish_with_edits","ga_staleness_risk":"high","ga_review_priority":"verify_soon","ga_tier2_verdict":"partially_outdated","ga_tier2_concerns":"The assertion that customizing the Customer Center is 'impossible without any hack' is no longer accurate, as NetSuite provides built-in customization options for roles, forms, and publishing saved searches.; The statement that users would 'have to recreate ALL the functionality' when using a webstore workaround is inaccurate, as SuiteCommerce MyAccount offers a comprehensive suite of pre-built self-service features.","ga_final_category":"Custom Fields, Records & Forms","footnotes":""},"ga_category":[97,22,97],"ga_audience":[10],"ga_difficulty":[92],"class_list":["post-4237","qa_entry","type-qa_entry","status-publish","hentry","ga_category-champs-personnalises-enregistrements-et-formulaires","ga_category-custom-fields-records-forms","ga_audience-developer-suitescript","ga_difficulty-niveau-intermediaire"],"taxonomy_info":{"ga_category":[{"value":97,"label":"Champs personnalis\u00e9s, enregistrements et formulaires"},{"value":22,"label":"Custom Fields, Records & Forms"},{"value":97,"label":"Champs personnalis\u00e9s, enregistrements et formulaires"}],"ga_audience":[{"value":10,"label":"Developer\/SuiteScript"}],"ga_difficulty":[{"value":92,"label":"Niveau interm\u00e9diaire"}]},"featured_image_src_large":[],"author_info":[],"comment_info":"","_links":{"self":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/4237","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry"}],"about":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/types\/qa_entry"}],"version-history":[{"count":1,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/4237\/revisions"}],"predecessor-version":[{"id":6158,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/4237\/revisions\/6158"}],"wp:attachment":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/media?parent=4237"}],"wp:term":[{"taxonomy":"ga_category","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_category?post=4237"},{"taxonomy":"ga_audience","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_audience?post=4237"},{"taxonomy":"ga_difficulty","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_difficulty?post=4237"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}