{"id":4272,"date":"2017-08-21T14:42:17","date_gmt":"2017-08-21T14:42:17","guid":{"rendered":"https:\/\/answers.gurussolutions.com\/answers\/comment-mettre-a-jour-la-case-a-cocher-du-service-dassistance-dans-les-workflows-de-tickets-netsuite\/"},"modified":"2026-07-28T18:26:35","modified_gmt":"2026-07-28T18:26:35","slug":"comment-mettre-a-jour-la-case-a-cocher-du-service-dassistance-dans-les-workflows-de-tickets-netsuite","status":"publish","type":"qa_entry","link":"https:\/\/answers.gurussolutions.com\/fr\/answers\/comment-mettre-a-jour-la-case-a-cocher-du-service-dassistance-dans-les-workflows-de-tickets-netsuite\/","title":{"rendered":"Comment mettre \u00e0 jour la case \u00e0 cocher du service d’assistance dans les workflows de tickets NetSuite ?"},"content":{"rendered":"","protected":false},"template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","ga_subtitle":"Les workflows NetSuite peuvent parfois ne pas mettre \u00e0 jour la case \u00e0 cocher \u00ab Help Desk \u00bb dans les fiches d\u2019incident si des points de d\u00e9clenchement incorrects sont s\u00e9lectionn\u00e9s ; la modification des champs ne peut alors aboutir que si des types d\u2019\u00e9v\u00e9nements sp\u00e9cifiques sont utilis\u00e9s.","ga_short_answer":"Pour mettre \u00e0 jour la case \u00e0 cocher \u00ab Help Desk \u00bb dans les fiches d\u2019incident NetSuite via un workflow, configurez l\u2019action de mani\u00e8re \u00e0 ce qu\u2019elle se d\u00e9clenche lors des \u00e9v\u00e9nements \u00ab Apr\u00e8s modification d\u2019un champ \u00bb ou \u00ab Avant modification par l\u2019utilisateur \u00bb. D'autres points de d\u00e9clenchement courants tels que \u00ab Avant le chargement de l'enregistrement \u00bb, \u00ab Saisie \u00bb, \u00ab \u00c0 la sortie \u00bb, \u00ab Apr\u00e8s l'alimentation du champ \u00bb ou \u00ab Avant la soumission par l'utilisateur \u00bb ne permettront pas de mettre \u00e0 jour ce champ de mani\u00e8re fiable, m\u00eame si les journaux du workflow indiquent que l'op\u00e9ration a r\u00e9ussi.","ga_scenario":"Lorsqu\u2019ils tentent de mettre \u00e0 jour la case \u00e0 cocher \u00ab Help Desk \u00bb d\u2019un dossier NetSuite via un workflow, les administrateurs peuvent constater que le champ ne refl\u00e8te pas les modifications, m\u00eame lorsque les journaux du workflow indiquent que la mise \u00e0 jour a bien \u00e9t\u00e9 effectu\u00e9e. Ce probl\u00e8me survient g\u00e9n\u00e9ralement lorsque l\u2019action de workflow est configur\u00e9e pour se d\u00e9clencher lors d\u2019\u00e9v\u00e9nements tels que \u00ab Avant le chargement de l\u2019enregistrement \u00bb, \u00ab Entr\u00e9e \u00bb, \u00ab \u00c0 la sortie \u00bb, \u00ab Apr\u00e8s l\u2019alimentation des champs \u00bb ou \u00ab Avant la soumission par l\u2019utilisateur \u00bb.","ga_solution":"Pour vous assurer que la case \u00e0 cocher \u00ab Service d\u2019assistance \u00bb d\u2019un dossier NetSuite soit correctement mise \u00e0 jour par un workflow, configurez l\u2019action du workflow de mani\u00e8re \u00e0 ce qu\u2019elle s\u2019ex\u00e9cute lors de l\u2019un des points de d\u00e9clenchement sp\u00e9cifiques suivants :\n\nApr\u00e8s la modification d\u2019un champ\n\nAvant la modification par un utilisateur\n\nL\u2019utilisation de ces points de d\u00e9clenchement permettra de mettre \u00e0 jour correctement la case \u00e0 cocher \u00ab Service d\u2019assistance \u00bb, ce qui \u00e9vite d\u2019avoir \u00e0 recourir \u00e0 un script personnalis\u00e9 pour obtenir cette fonctionnalit\u00e9.","ga_source_author":"","ga_source_author_email":"","ga_date_original":"2017-08-21T10:42:17-04:00","ga_date_verified":"2026-07-05","ga_source_subject":"Workflow on cases and Help Desk field","ga_ans_id":"ANS-0613","ga_publish_decision":"publish","ga_staleness_risk":"high","ga_review_priority":"verify_first","ga_tier2_verdict":"still_accurate","ga_tier2_concerns":"","ga_final_category":"Customer & CRM Records","footnotes":""},"ga_category":[25,99,99],"ga_audience":[89],"ga_difficulty":[92],"class_list":["post-4272","qa_entry","type-qa_entry","status-publish","hentry","ga_category-customer-crm-records","ga_category-enregistrements-clients-et-crm","ga_audience-administrateur-netsuite","ga_difficulty-niveau-intermediaire"],"taxonomy_info":{"ga_category":[{"value":25,"label":"Customer & CRM Records"},{"value":99,"label":"Enregistrements clients et CRM"},{"value":99,"label":"Enregistrements clients et CRM"}],"ga_audience":[{"value":89,"label":"Administrateur NetSuite"}],"ga_difficulty":[{"value":92,"label":"Niveau interm\u00e9diaire"}]},"featured_image_src_large":[],"author_info":[],"comment_info":"","_links":{"self":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/4272","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry"}],"about":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/types\/qa_entry"}],"version-history":[{"count":1,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/4272\/revisions"}],"predecessor-version":[{"id":6193,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/4272\/revisions\/6193"}],"wp:attachment":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/media?parent=4272"}],"wp:term":[{"taxonomy":"ga_category","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_category?post=4272"},{"taxonomy":"ga_audience","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_audience?post=4272"},{"taxonomy":"ga_difficulty","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_difficulty?post=4272"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}