{"id":4279,"date":"2017-08-21T14:42:33","date_gmt":"2017-08-21T14:42:33","guid":{"rendered":"https:\/\/answers.gurussolutions.com\/answers\/comment-resoudre-l-erreur-inattendue-lors-de-lenvoi-dun-formulaire-de-demande-dassistance-en-ligne-sur-netsuite\/"},"modified":"2026-07-28T18:26:35","modified_gmt":"2026-07-28T18:26:35","slug":"comment-resoudre-l-erreur-inattendue-lors-de-lenvoi-dun-formulaire-de-demande-dassistance-en-ligne-sur-netsuite","status":"publish","type":"qa_entry","link":"https:\/\/answers.gurussolutions.com\/fr\/answers\/comment-resoudre-l-erreur-inattendue-lors-de-lenvoi-dun-formulaire-de-demande-dassistance-en-ligne-sur-netsuite\/","title":{"rendered":"Comment r\u00e9soudre l\u2019\u00ab erreur inattendue \u00bb lors de l\u2019envoi d\u2019un formulaire de demande d\u2019assistance en ligne sur NetSuite ?"},"content":{"rendered":"","protected":false},"template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","ga_subtitle":"R\u00e9solvez les erreurs inattendues survenant lors de l'envoi de formulaires de demande d'assistance en ligne NetSuite, caus\u00e9es par une URL de redirection mal configur\u00e9e.","ga_short_answer":"Une \u00ab erreur inattendue \u00bb lors de l\u2019envoi d\u2019un formulaire de ticket en ligne NetSuite, dans laquelle l\u2019enregistrement du ticket est tout de m\u00eame cr\u00e9\u00e9, est g\u00e9n\u00e9ralement due \u00e0 une \u00ab URL de redirection \u00bb non valide configur\u00e9e pour le formulaire. Pour r\u00e9soudre ce probl\u00e8me, acc\u00e9dez \u00e0 l\u2019onglet \u00ab Configurer le workflow \u00bb du formulaire en ligne concern\u00e9 et remplacez la valeur du champ \u00ab URL de redirection \u00bb par une destination valide.","ga_scenario":"Lorsque les clients soumettent un formulaire de demande d'assistance en ligne dans NetSuite, ils peuvent \u00eatre confront\u00e9s \u00e0 un message d'\u00ab erreur inattendue \u00bb. Malgr\u00e9 cette erreur, l'enregistrement de la demande d'assistance correspondant est bien cr\u00e9\u00e9 dans NetSuite. Cette divergence indique un probl\u00e8me li\u00e9 au comportement du formulaire apr\u00e8s sa soumission plut\u00f4t qu'\u00e0 la saisie des donn\u00e9es elle-m\u00eame.","ga_solution":"L'erreur inattendue survenue lors de l'envoi d'un formulaire de dossier en ligne, bien que la cr\u00e9ation du dossier ait abouti, est g\u00e9n\u00e9ralement due \u00e0 une URL non valide configur\u00e9e pour la redirection apr\u00e8s l'envoi. Pour r\u00e9soudre ce probl\u00e8me :\n1. Acc\u00e9dez au formulaire de dossier en ligne sp\u00e9cifique sur lequel l'erreur se produit.\n2. Acc\u00e9dez \u00e0 l\u2019onglet \u00ab Configurer le workflow \u00bb dans les param\u00e8tres du formulaire.\n3. Rep\u00e9rez le champ \u00ab Rediriger vers l\u2019URL \u00bb.\n4. Remplacez la valeur du champ \u00ab Rediriger vers l\u2019URL \u00bb par une URL de destination valide, comme requis. La correction de cette URL permettra de supprimer le message d\u2019erreur inattendu lors de l\u2019envoi du formulaire.","ga_source_author":"","ga_source_author_email":"","ga_date_original":"2017-08-21T10:42:33-04:00","ga_date_verified":"2026-07-05","ga_source_subject":"SOL0699 Unexpected Error on submission of Online Case Form","ga_ans_id":"ANS-0620","ga_publish_decision":"publish_with_edits","ga_staleness_risk":"high","ga_review_priority":"verify_first","ga_tier2_verdict":"partially_outdated","ga_tier2_concerns":"The menu path `Setup->Support->Support Preferences->External->External Case Form Redirect URL` appears to be outdated.; The specific terminology 'External Case Form Redirect URL' might have been generalized to 'Redirect to URL' in the context of online forms.","ga_final_category":"Customer & CRM Records","footnotes":""},"ga_category":[25,99,99],"ga_audience":[89],"ga_difficulty":[92],"class_list":["post-4279","qa_entry","type-qa_entry","status-publish","hentry","ga_category-customer-crm-records","ga_category-enregistrements-clients-et-crm","ga_audience-administrateur-netsuite","ga_difficulty-niveau-intermediaire"],"taxonomy_info":{"ga_category":[{"value":25,"label":"Customer & CRM Records"},{"value":99,"label":"Enregistrements clients et CRM"},{"value":99,"label":"Enregistrements clients et CRM"}],"ga_audience":[{"value":89,"label":"Administrateur NetSuite"}],"ga_difficulty":[{"value":92,"label":"Niveau interm\u00e9diaire"}]},"featured_image_src_large":[],"author_info":[],"comment_info":"","_links":{"self":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/4279","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry"}],"about":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/types\/qa_entry"}],"version-history":[{"count":1,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/4279\/revisions"}],"predecessor-version":[{"id":6200,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/4279\/revisions\/6200"}],"wp:attachment":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/media?parent=4279"}],"wp:term":[{"taxonomy":"ga_category","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_category?post=4279"},{"taxonomy":"ga_audience","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_audience?post=4279"},{"taxonomy":"ga_difficulty","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_difficulty?post=4279"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}