{"id":4290,"date":"2017-08-21T14:43:34","date_gmt":"2017-08-21T14:43:34","guid":{"rendered":"https:\/\/answers.gurussolutions.com\/answers\/comment-resoudre-le-probleme-des-elements-de-contrat-manquants-apres-la-creation-dune-commande-client-dans-netsuite\/"},"modified":"2026-07-28T18:26:36","modified_gmt":"2026-07-28T18:26:36","slug":"comment-resoudre-le-probleme-des-elements-de-contrat-manquants-apres-la-creation-dune-commande-client-dans-netsuite","status":"publish","type":"qa_entry","link":"https:\/\/answers.gurussolutions.com\/fr\/answers\/comment-resoudre-le-probleme-des-elements-de-contrat-manquants-apres-la-creation-dune-commande-client-dans-netsuite\/","title":{"rendered":"Comment r\u00e9soudre le probl\u00e8me des \u00e9l\u00e9ments de contrat manquants apr\u00e8s la cr\u00e9ation d’une commande client dans NetSuite ?"},"content":{"rendered":"","protected":false},"template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","ga_subtitle":"Familiarisez-vous avec les processus sp\u00e9cifiques \u00e0 la cr\u00e9ation des contrats et des \u00e9l\u00e9ments de contrat, et assurez-vous que le script planifi\u00e9 n\u00e9cessaire est correctement configur\u00e9 dans NetSuite.","ga_short_answer":"Les contrats NetSuite sont cr\u00e9\u00e9s lors de l'enregistrement d'une commande client, tandis que les postes de contrat sont g\u00e9n\u00e9r\u00e9s par le script planifi\u00e9 toutes les heures \u00ab R03-SS : Create Contract Items \u00bb. Si des postes de contrat manquent, v\u00e9rifiez que ce script, d\u00e9ploy\u00e9 avec le module \u00ab Contract Renewals \u00bb, est bien programm\u00e9 pour s'ex\u00e9cuter toutes les heures dans votre compte NetSuite.","ga_scenario":"Lorsqu\u2019une commande client est enregistr\u00e9e dans NetSuite, le contrat correspondant est bien cr\u00e9\u00e9. Cependant, les lignes de contrat attendues associ\u00e9es \u00e0 ce contrat ne sont pas g\u00e9n\u00e9r\u00e9es, ce qui entra\u00eene des enregistrements de contrat incomplets. Cet \u00e9cart indique un probl\u00e8me potentiel au niveau du processus d\u2019arri\u00e8re-plan charg\u00e9 de la cr\u00e9ation des lignes de contrat.","ga_solution":"NetSuite g\u00e8re la cr\u00e9ation des contrats et des postes de contrat associ\u00e9s via deux processus distincts. Les contrats sont g\u00e9n\u00e9r\u00e9s imm\u00e9diatement lors de l\u2019enregistrement d\u2019une commande client. En revanche, les postes de contrat sont cr\u00e9\u00e9s par un script planifi\u00e9 d\u00e9di\u00e9, `R03-SS : Create Contract Items hrly`, con\u00e7u pour s\u2019ex\u00e9cuter toutes les heures. Par cons\u00e9quent, un d\u00e9lai entre la cr\u00e9ation d\u2019un contrat et celle de ses postes est normal.Une \u00e9tape de configuration essentielle est souvent n\u00e9glig\u00e9e lors du d\u00e9ploiement initial du pack \u00ab Contract Renewals \u00bb dans un compte NetSuite. Bien que le script `R03-SS : Create Contract Items hrly` soit d\u00e9ploy\u00e9, son ex\u00e9cution n\u2019est pas automatiquement planifi\u00e9e. Pour vous assurer que les \u00e9l\u00e9ments de contrat sont bien cr\u00e9\u00e9s :\n1. Acc\u00e9dez \u00e0 l\u2019enregistrement de d\u00e9ploiement du script `R03-SS : Create Contract Items hrly`.\n2. D\u00e9finissez une planification pour ce script.\n3. 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