{"id":4304,"date":"2017-08-21T14:41:56","date_gmt":"2017-08-21T14:41:56","guid":{"rendered":"https:\/\/answers.gurussolutions.com\/answers\/comment-associer-des-activites-aux-sous-clients-dun-client-parent-dans-netsuite\/"},"modified":"2026-07-28T18:26:37","modified_gmt":"2026-07-28T18:26:37","slug":"comment-associer-des-activites-aux-sous-clients-dun-client-parent-dans-netsuite","status":"publish","type":"qa_entry","link":"https:\/\/answers.gurussolutions.com\/fr\/answers\/comment-associer-des-activites-aux-sous-clients-dun-client-parent-dans-netsuite\/","title":{"rendered":"Comment associer des activit\u00e9s aux sous-clients d&rsquo;un client parent dans NetSuite"},"content":{"rendered":"","protected":false},"template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","ga_subtitle":"Les utilisateurs de NetSuite peuvent associer des sous-clients aux activit\u00e9s du client parent en utilisant des sous-onglets sp\u00e9cifiques pour les diff\u00e9rents types d'activit\u00e9s.","ga_short_answer":"Pour associer des sous-clients aux activit\u00e9s d\u2019un client parent dans NetSuite, ajoutez les sous-clients dans le sous-onglet \u00ab Participants \u00bb des \u00e9v\u00e9nements. Pour les appels t\u00e9l\u00e9phoniques et les t\u00e2ches, incluez les sous-clients dans le sous-onglet \u00ab Enregistrements associ\u00e9s \u00bb. Cela garantit que toutes les relations clients pertinentes sont correctement refl\u00e9t\u00e9es dans les journaux d\u2019activit\u00e9, offrant ainsi une vue d\u2019ensemble compl\u00e8te des interactions avec les clients.","ga_scenario":"Les utilisateurs de NetSuite doivent souvent cr\u00e9er des activit\u00e9s telles que des \u00e9v\u00e9nements, des appels t\u00e9l\u00e9phoniques ou des t\u00e2ches qui sont principalement associ\u00e9es \u00e0 un client parent, mais qui impliquent \u00e9galement un ou plusieurs de ses sous-clients. La difficult\u00e9 r\u00e9side dans le fait de s\u2019assurer que ces sous-clients sont correctement li\u00e9s \u00e0 l\u2019enregistrement de l\u2019activit\u00e9, ce qui permet d\u2019avoir une vue d\u2019ensemble compl\u00e8te de l\u2019engagement client \u00e0 tous les niveaux de la hi\u00e9rarchie. En l\u2019absence d\u2019une association appropri\u00e9e, <a class=\"ga-interlink\" href=\"https:\/\/answers.gurussolutions.com\/fr\/answers\/how-netsuite-manages-hierarchical-customer-access-and-email-to-case\/\">le suivi des interactions avec les sous-clients rattach\u00e9s \u00e0 un compte parent<\/a> peut s\u2019av\u00e9rer fragment\u00e9.","ga_solution":"Pour associer correctement les sous-clients aux activit\u00e9s cr\u00e9\u00e9es pour un client parent dans NetSuite, veuillez suivre les \u00e9tapes suivantes en fonction du type d\u2019activit\u00e9 :\n\n1.  **Pour les \u00e9v\u00e9nements :** lorsque vous cr\u00e9ez un \u00e9v\u00e9nement pour un client parent, acc\u00e9dez au sous-onglet `Attendees` de la fiche d\u2019\u00e9v\u00e9nement. Ajoutez le ou les sous-clients concern\u00e9s \u00e0 ce sous-onglet afin de les associer \u00e0 l\u2019\u00e9v\u00e9nement.\n2.  **Pour les appels t\u00e9l\u00e9phoniques et les t\u00e2ches :** lorsque vous cr\u00e9ez un appel t\u00e9l\u00e9phonique ou une t\u00e2che pour un client parent, acc\u00e9dez au sous-onglet `Related Records` de la fiche d\u2019activit\u00e9. Ajoutez le ou les sous-clients concern\u00e9s \u00e0 ce sous-onglet afin d\u2019\u00e9tablir le lien.","ga_source_author":"","ga_source_author_email":"","ga_date_original":"2017-08-21T10:41:56-04:00","ga_date_verified":"2026-07-05","ga_source_subject":"Create an Activity for a Parent Customer","ga_ans_id":"ANS-0645","ga_publish_decision":"publish","ga_staleness_risk":"high","ga_review_priority":"verify_first","ga_tier2_verdict":"still_accurate","ga_tier2_concerns":"","ga_final_category":"Customer & CRM Records","footnotes":""},"ga_category":[25,99,99],"ga_audience":[89],"ga_difficulty":[93],"class_list":["post-4304","qa_entry","type-qa_entry","status-publish","hentry","ga_category-customer-crm-records","ga_category-enregistrements-clients-et-crm","ga_audience-administrateur-netsuite","ga_difficulty-debutant"],"taxonomy_info":{"ga_category":[{"value":25,"label":"Customer & CRM Records"},{"value":99,"label":"Enregistrements clients et CRM"},{"value":99,"label":"Enregistrements clients et CRM"}],"ga_audience":[{"value":89,"label":"Administrateur NetSuite"}],"ga_difficulty":[{"value":93,"label":"D\u00e9butant"}]},"featured_image_src_large":[],"author_info":[],"comment_info":"","_links":{"self":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/4304","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry"}],"about":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/types\/qa_entry"}],"version-history":[{"count":1,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/4304\/revisions"}],"predecessor-version":[{"id":6225,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/4304\/revisions\/6225"}],"wp:attachment":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/media?parent=4304"}],"wp:term":[{"taxonomy":"ga_category","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_category?post=4304"},{"taxonomy":"ga_audience","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_audience?post=4304"},{"taxonomy":"ga_difficulty","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_difficulty?post=4304"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}