{"id":4366,"date":"2017-08-21T15:10:59","date_gmt":"2017-08-21T15:10:59","guid":{"rendered":"https:\/\/answers.gurussolutions.com\/answers\/how-to-link-a-netsuite-support-case-to-a-sales-order-record-2\/"},"modified":"2026-07-28T18:26:41","modified_gmt":"2026-07-28T18:26:41","slug":"comment-associer-un-dossier-dassistance-netsuite-a-un-enregistrement-de-commande-client","status":"publish","type":"qa_entry","link":"https:\/\/answers.gurussolutions.com\/fr\/answers\/comment-associer-un-dossier-dassistance-netsuite-a-un-enregistrement-de-commande-client\/","title":{"rendered":"Comment associer un dossier d&rsquo;assistance NetSuite \u00e0 un enregistrement de commande client ?"},"content":{"rendered":"","protected":false},"template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","ga_subtitle":"D\u00e9couvrez comment associer directement des dossiers d'assistance \u00e0 des commandes client dans NetSuite en tirant parti des champs personnalis\u00e9s et des sous-listes pour une meilleure visibilit\u00e9.","ga_short_answer":"Pour associer un dossier d\u2019assistance NetSuite \u00e0 une commande client, cr\u00e9ez un champ personnalis\u00e9 dans la fiche du dossier qui fait r\u00e9f\u00e9rence \u00e0 la commande client. Ensuite, affichez les dossiers associ\u00e9s dans la fiche de la commande client via une sous-liste personnalis\u00e9e. Cette configuration permet aux utilisateurs de consulter toutes les interactions d\u2019assistance associ\u00e9es directement depuis la commande client, ce qui am\u00e9liore l\u2019accessibilit\u00e9 des donn\u00e9es et rationalise les flux de travail.","ga_scenario":"Les utilisateurs ont souvent besoin de pouvoir suivre les dossiers d\u2019assistance directement li\u00e9s \u00e0 des commandes client sp\u00e9cifiques au sein de NetSuite. Cette int\u00e9gration offre une vue d\u2019ensemble compl\u00e8te des interactions avec les clients et des probl\u00e8mes sp\u00e9cifiques aux commandes, garantissant ainsi que toutes les informations pertinentes sont accessibles \u00e0 partir d\u2019un seul enregistrement. Le d\u00e9fi consiste \u00e0 \u00e9tablir un lien direct et visible entre ces deux types d\u2019enregistrements distincts.","ga_solution":"Pour associer un dossier d\u2019assistance \u00e0 un enregistrement de commande client dans NetSuite, proc\u00e9dez \u00e0 la configuration suivante :\n1. <a class=\"ga-interlink\" href=\"https:\/\/answers.gurussolutions.com\/fr\/answers\/how-to-add-contact-drop-down-and-email-fields-to-netsuite-sales-orders\/\">Cr\u00e9ez un champ personnalis\u00e9<\/a> dans l\u2019enregistrement du dossier. Ce champ doit \u00eatre configur\u00e9 pour faire r\u00e9f\u00e9rence \u00e0 la commande client concern\u00e9e.\n2. Affichez les dossiers li\u00e9s via une sous-liste sur l\u2019enregistrement de la commande client (SO). Cela permettra d\u2019afficher tous les dossiers d\u2019assistance associ\u00e9s directement sur la commande client, ce qui am\u00e9liorera la visibilit\u00e9 et facilitera l\u2019acc\u00e8s aux informations connexes.","ga_source_author":"","ga_source_author_email":"","ga_date_original":"2017-08-21T17:10:59+02:00","ga_date_verified":"2026-07-05","ga_source_subject":"Linking a Support Case to a Sales Order","ga_ans_id":"ANS-0707","ga_publish_decision":"publish","ga_staleness_risk":"high","ga_review_priority":"verify_soon","ga_tier2_verdict":"still_accurate","ga_tier2_concerns":"","ga_final_category":"Custom Fields, Records & Forms","footnotes":""},"ga_category":[97,22,97],"ga_audience":[89],"ga_difficulty":[93],"class_list":["post-4366","qa_entry","type-qa_entry","status-publish","hentry","ga_category-champs-personnalises-enregistrements-et-formulaires","ga_category-custom-fields-records-forms","ga_audience-administrateur-netsuite","ga_difficulty-debutant"],"taxonomy_info":{"ga_category":[{"value":97,"label":"Champs personnalis\u00e9s, enregistrements et formulaires"},{"value":22,"label":"Custom Fields, Records & Forms"},{"value":97,"label":"Champs personnalis\u00e9s, enregistrements et formulaires"}],"ga_audience":[{"value":89,"label":"Administrateur NetSuite"}],"ga_difficulty":[{"value":93,"label":"D\u00e9butant"}]},"featured_image_src_large":[],"author_info":[],"comment_info":"","_links":{"self":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/4366","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry"}],"about":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/types\/qa_entry"}],"version-history":[{"count":1,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/4366\/revisions"}],"predecessor-version":[{"id":6287,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/4366\/revisions\/6287"}],"wp:attachment":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/media?parent=4366"}],"wp:term":[{"taxonomy":"ga_category","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_category?post=4366"},{"taxonomy":"ga_audience","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_audience?post=4366"},{"taxonomy":"ga_difficulty","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_difficulty?post=4366"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}