{"id":4388,"date":"2017-08-21T15:23:20","date_gmt":"2017-08-21T15:23:20","guid":{"rendered":"https:\/\/answers.gurussolutions.com\/answers\/pourquoi-le-rappel-commande-client-a-traiter-de-netsuite-affiche-t-il-davantage-de-commandes-que-la-page-de-traitement-des-commandes\/"},"modified":"2026-07-28T18:26:42","modified_gmt":"2026-07-28T18:26:42","slug":"pourquoi-le-rappel-commande-client-a-traiter-de-netsuite-affiche-t-il-davantage-de-commandes-que-la-page-de-traitement-des-commandes","status":"publish","type":"qa_entry","link":"https:\/\/answers.gurussolutions.com\/fr\/answers\/pourquoi-le-rappel-commande-client-a-traiter-de-netsuite-affiche-t-il-davantage-de-commandes-que-la-page-de-traitement-des-commandes\/","title":{"rendered":"Pourquoi le rappel \u00ab Commande client \u00e0 traiter \u00bb de NetSuite affiche-t-il davantage de commandes que la page de traitement des commandes ?"},"content":{"rendered":"","protected":false},"template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","ga_subtitle":"D\u00e9couvrez pourquoi le nombre de rappels \u00ab Commande client \u00e0 traiter \u00bb peut d\u00e9passer le nombre r\u00e9el de commandes disponibles pour traitement, souvent en raison de retenues de paiement.","ga_short_answer":"Des divergences entre le rappel \u00ab Commande client \u00e0 traiter \u00bb et la page de traitement des commandes surviennent souvent lorsque les commandes clients sont en attente. Cela peut se produire si les donn\u00e9es AVS provenant de passerelles de paiement telles que Cybersource ne sont pas disponibles pour les commandes pass\u00e9es sur la boutique en ligne. Pour y rem\u00e9dier, veuillez v\u00e9rifier et valider les commandes concern\u00e9es sur la page \u00ab G\u00e9rer les retenues de paiement \u00bb.","ga_scenario":"Les utilisateurs peuvent constater un \u00e9cart entre le nombre de commandes client affich\u00e9 dans le portlet de rappel \u00ab Commandes client \u00e0 traiter \u00bb et le nombre r\u00e9el de commandes client apparaissant sur la page de traitement apr\u00e8s avoir cliqu\u00e9 sur le lien du rappel. Par exemple, le portlet de rappel peut indiquer 6 commandes client \u00e0 traiter, mais seules 3 apparaissent sur la page de traitement.","ga_solution":"Cette divergence survient g\u00e9n\u00e9ralement lorsque <a class=\"ga-interlink\" href=\"https:\/\/answers.gurussolutions.com\/fr\/answers\/how-to-automate-credit-card-reauthorization-for-netsuite-sales-orders\/\">des commandes client sont mises en attente<\/a>. Une cause fr\u00e9quente de ce probl\u00e8me, notamment pour les commandes pass\u00e9es sur la boutique en ligne, est l\u2019indisponibilit\u00e9 des donn\u00e9es du syst\u00e8me de v\u00e9rification d\u2019adresse (AVS) provenant des passerelles de paiement (par exemple, Cybersource), ce qui entra\u00eene une mise en attente automatique. Pour consulter et g\u00e9rer les commandes actuellement en attente, acc\u00e9dez \u00e0 la page suivante : G\u00e9rer les mises en attente de paiement","ga_source_author":"","ga_source_author_email":"","ga_date_original":"2017-08-21T17:23:20+02:00","ga_date_verified":"2026-07-05","ga_source_subject":"SOL0402 Sales Order to Fulfill Reminder","ga_ans_id":"ANS-0729","ga_publish_decision":"publish","ga_staleness_risk":"high","ga_review_priority":"verify_first","ga_tier2_verdict":"still_accurate","ga_tier2_concerns":"","ga_final_category":"Sales Order Processing","footnotes":""},"ga_category":[18,106,106],"ga_audience":[89],"ga_difficulty":[93],"class_list":["post-4388","qa_entry","type-qa_entry","status-publish","hentry","ga_category-sales-order-processing","ga_category-traitement-des-commandes-client","ga_audience-administrateur-netsuite","ga_difficulty-debutant"],"taxonomy_info":{"ga_category":[{"value":18,"label":"Sales Order Processing"},{"value":106,"label":"Traitement des commandes client"},{"value":106,"label":"Traitement des commandes client"}],"ga_audience":[{"value":89,"label":"Administrateur NetSuite"}],"ga_difficulty":[{"value":93,"label":"D\u00e9butant"}]},"featured_image_src_large":[],"author_info":[],"comment_info":"","_links":{"self":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/4388","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry"}],"about":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/types\/qa_entry"}],"version-history":[{"count":1,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/4388\/revisions"}],"predecessor-version":[{"id":6309,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/4388\/revisions\/6309"}],"wp:attachment":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/media?parent=4388"}],"wp:term":[{"taxonomy":"ga_category","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_category?post=4388"},{"taxonomy":"ga_audience","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_audience?post=4388"},{"taxonomy":"ga_difficulty","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_difficulty?post=4388"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}