{"id":4396,"date":"2017-08-21T15:04:22","date_gmt":"2017-08-21T15:04:22","guid":{"rendered":"https:\/\/answers.gurussolutions.com\/answers\/comment-ouvrir-un-nouveau-dossier-dassistance-aupres-du-service-dassistance-netsuite\/"},"modified":"2026-07-28T18:26:43","modified_gmt":"2026-07-28T18:26:43","slug":"comment-ouvrir-un-nouveau-dossier-dassistance-aupres-du-service-dassistance-netsuite","status":"publish","type":"qa_entry","link":"https:\/\/answers.gurussolutions.com\/fr\/answers\/comment-ouvrir-un-nouveau-dossier-dassistance-aupres-du-service-dassistance-netsuite\/","title":{"rendered":"Comment ouvrir un nouveau dossier d’assistance aupr\u00e8s du service d’assistance NetSuite"},"content":{"rendered":"","protected":false},"template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","ga_subtitle":"D\u00e9couvrez les deux principales m\u00e9thodes pour ouvrir un dossier d'assistance aupr\u00e8s de NetSuite : soit en ligne via SuiteAnswers, soit en contactant le service d'assistance par t\u00e9l\u00e9phone.","ga_short_answer":"Les demandes d'assistance NetSuite peuvent \u00eatre ouvertes en ligne via SuiteAnswers ou par t\u00e9l\u00e9phone. En ligne, rendez-vous sur SuiteAnswers pour cr\u00e9er une demande d'assistance. Par t\u00e9l\u00e9phone, appelez la ligne d'assistance principale et indiquez votre num\u00e9ro de compte NetSuite pour obtenir de l'aide.","ga_scenario":"Les utilisateurs ayant besoin d\u2019aide concernant leur environnement NetSuite ont souvent besoin de conseils sur les proc\u00e9dures \u00e0 suivre pour contacter le support NetSuite. Cela implique notamment de comprendre les m\u00e9thodes, tant en ligne que par t\u00e9l\u00e9phone, permettant de cr\u00e9er un nouveau dossier d\u2019assistance.","ga_solution":"Les demandes d'assistance NetSuite peuvent \u00eatre cr\u00e9\u00e9es de deux mani\u00e8res principales : en ligne via SuiteAnswers ou par t\u00e9l\u00e9phone. M\u00e9thode en ligne : 1. Acc\u00e9dez \u00e0 SuiteAnswers. 2. Dans SuiteAnswers, acc\u00e9dez \u00e0 la section \u00ab Contacter l'assistance \u00bb. \u00c0 partir de l\u00e0, rep\u00e9rez l\u2019option \u00ab Cr\u00e9er une demande d\u2019assistance \u00bb ou \u00ab Signaler un probl\u00e8me \u00bb, ce qui peut impliquer d\u2019interagir avec un assistant d\u2019assistance virtuel. M\u00e9thode par t\u00e9l\u00e9phone : 1. Appelez la ligne d\u2019assistance principale de NetSuite au 1-877-638-7848. 2. Lorsque vous y \u00eates invit\u00e9, indiquez votre num\u00e9ro de compte NetSuite. Le num\u00e9ro de compte NetSuite de Gurus Solutions est le 427310. 3. Pour trouver votre num\u00e9ro de compte NetSuite sp\u00e9cifique, rendez-vous sur SuiteAnswers et acc\u00e9dez \u00e0 la page \u00ab Contacter l'assistance \u00bb, o\u00f9 le num\u00e9ro de compte est g\u00e9n\u00e9ralement affich\u00e9.","ga_source_author":"","ga_source_author_email":"","ga_date_original":"2017-08-21T17:04:22+02:00","ga_date_verified":"2026-07-05","ga_source_subject":"How do I Open a New Case at NetSuite Support?","ga_ans_id":"ANS-0737","ga_publish_decision":"publish_with_edits","ga_staleness_risk":"high","ga_review_priority":"verify_soon","ga_tier2_verdict":"partially_outdated","ga_tier2_concerns":"The phone number for NetSuite Support (1-877-789-4289) is outdated; the current main support number is 1-877-638-7848.; The button label for submitting a case online is no longer consistently 'Submit Case Online'; current documentation refers to 'Create Support Case' or 'Report a Problem' after navigating to 'Contact Support' within SuiteAnswers, often involving a Virtual Support Assistant.; The specific button label 'Submit Case By Phone' to obtain the account number is not consistently found; rather, the account number is displayed on the 'Contact Support' page within SuiteAnswers.","ga_final_category":"Other \/ Uncategorized","footnotes":""},"ga_category":[109,31,109],"ga_audience":[89],"ga_difficulty":[93],"class_list":["post-4396","qa_entry","type-qa_entry","status-publish","hentry","ga_category-autres","ga_category-other","ga_audience-administrateur-netsuite","ga_difficulty-debutant"],"taxonomy_info":{"ga_category":[{"value":109,"label":"Autres"},{"value":31,"label":"Other"},{"value":109,"label":"Autres"}],"ga_audience":[{"value":89,"label":"Administrateur NetSuite"}],"ga_difficulty":[{"value":93,"label":"D\u00e9butant"}]},"featured_image_src_large":[],"author_info":[],"comment_info":"","_links":{"self":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/4396","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry"}],"about":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/types\/qa_entry"}],"version-history":[{"count":1,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/4396\/revisions"}],"predecessor-version":[{"id":6317,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/qa_entry\/4396\/revisions\/6317"}],"wp:attachment":[{"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/media?parent=4396"}],"wp:term":[{"taxonomy":"ga_category","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_category?post=4396"},{"taxonomy":"ga_audience","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_audience?post=4396"},{"taxonomy":"ga_difficulty","embeddable":true,"href":"https:\/\/answers.gurussolutions.com\/fr\/wp-json\/wp\/v2\/ga_difficulty?post=4396"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}