ANS-1107 · ROLES, PERMISSIONS & SECURITY
How to Access the NetSuite Account Center?
Users require a specific role in addition to Administrator privileges to view the NetSuite Account Center.
Short answer
To access the NetSuite Account Center, users must have the "NetSuite Support Center" role assigned to them. Even with an Administrator role, this specific support role is mandatory for viewing and interacting with the Account Center functionalities. Ensure the necessary role is provisioned for full access.
Scenario
Users attempting to access the NetSuite Account Center may find themselves unable to do so, even when assigned the Administrator role. This situation arises because a specific role is required to view this particular section of NetSuite, beyond standard administrative permissions.
Solution
To resolve this access issue, the user must be assigned the "NetSuite Support Center" role. This role grants the necessary permissions to view and interact with the NetSuite Account Center, complementing any existing administrative roles.
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