ANS-1832 · ROLES, PERMISSIONS & SECURITY
How to Grant NetSuite Support Account Center Access to Users?
Identify the specific NetSuite role required for employees to access the Support Account Center.
Short answer
To access the NetSuite Support Account Center, an Employee record must be assigned the 'NetSuite Support Center' role. NetSuite Support confirms that this role cannot be granted to Vendor records. Ensure the correct user type and role assignment for proper access to support resources.
Scenario
Users attempting to access the NetSuite Support Account Center may encounter difficulties. This typically occurs when the user's record lacks the necessary permissions. Understanding the specific role required for access is crucial for proper system administration.
Solution
To ensure a user can access the NetSuite Support Account Center, their Employee record must be assigned the NetSuite Support Center role. It is important to note that, according to NetSuite Support, this role cannot be assigned to Vendor records. Therefore, only users associated with an Employee record can be granted access to the NetSuite Support Account Center.
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