ANS-1296 · INVENTORY & ITEM MANAGEMENT
How to Resolve Missing Sub-Assembly Items on NetSuite Transaction Forms
Item filters on NetSuite transaction forms can inadvertently hide sub-assembly items from view.
Short answer
Sub-assembly items may not appear on NetSuite transaction forms if an item filter is applied that does not include them. To resolve this, review the item filter on the transaction form and ensure the sub-assembly item is captured within the filter's search criteria.
Scenario
Users may encounter situations where specific sub-assembly items are unexpectedly missing from line items on a NetSuite transaction form. This can lead to incomplete transactions or difficulties in processing orders involving these components, appearing as 'phantom' items.
Solution
The primary cause for sub-assembly items not appearing on a NetSuite transaction form is an active item filter that does not include the specific sub-assembly item. To resolve this, administrators should review the item filter applied to the transaction form. Ensure that the search criteria defined within the item filter are broad enough to capture all necessary sub-assembly items, allowing them to be displayed on the transaction line.
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