ANS-1327 · ACCOUNTING & FINANCIAL CONFIGURATION
Troubleshooting EFT Customer Refunds Not Showing in NetSuite
Incorrect settings related to printing and check numbers can prevent Electronic Funds Transfer (EFT) customer refunds from appearing as expected.
Short answer
To ensure an EFT customer refund shows correctly in NetSuite, verify that the refund record is not marked as 'To Be Printed'. Additionally, confirm that no check number has been entered on the customer refund record, as these settings can prevent proper processing and visibility.
Scenario
Users may encounter situations where an Electronic Funds Transfer (EFT) customer refund, despite being created, does not appear or process as expected within NetSuite. This can lead to delays in reconciliation and payment processing.
Solution
To resolve an EFT customer refund not showing or processing correctly, verify the following settings on the customer refund record:
The customer refund record must not be marked as 'To Be Printed'.
Ensure that there is no check number entered on the customer refund record.
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